Their customer service is basically non-existant. I had to file a claim through PayPal to get a refund and am still waiting for a response. Extremely misleading sizing, will never be buying from this store again. I feel like I've been scammed.

I dislike doing this but I had to. It's been about almost two weeks that fashion nova hasn't replied to my email in regards of a wrong delivered. My package was delivered to the incorrect address. I need to fix this matter asap. It's unfair that I haven't had assistance.

I ordered Christmas pjs and outfits for the month, I ordered November 19 and I still haven't received my packages it's now December 11… never again will I order from fashion nova!

First of all no customer support, when you select specific categories in help page they don't redirect to customer support, they don't share any customer support email
And takes more than 30 days for shipping even if it's express

Bought a handful of dresses on their recent BOGO sale and paid for rush shipping to ensure I'd have them in time for a work event. They printed the shipping label and had my package ready to go the same day, but took 4 entire days to even pass it onto the shipping company. Now this wouldn't normally be an issue, but I had accidentally sent the package to my work address instead of my home address, meaning I wouldn't be able to receive it outside of work hours. FN would not allow me to change the delivery address. Their shipping company, OnTrac, said they could not change the delivery address without FN's permission. Cool. Get into discussing alternative options to receive my package from OnTrac (they offered for me to pick it up from a local facility) only to find out they do NOT offer overnight/rush shipping themselves and FN is simply pocketing that extra $$$ and lying to their customers. Now, FN is refusing to answer any of my emails (they've cut their phone operations entirely) or provide refunds for the shipping. Don't expect $#*! from their customer service. It's awful. You'd better hope you got all of your information right the first time because they will not change anything for you or offer refunds.

Made a order on nov 28 fashion nova took there money on nov 29 now its dec 10 still haven't got any tracking number order still sent out last time I heard anything was dec 5 I sent 4 different email with no response and you can not talk to anyone is fashion nova scamming for the holiday or does it employees not doing there job first time dealing with this company and the last. They suck and have the nerve to keep sending me emails to buy more of the stuff are you serious.

I ordered a few items and the email I received showed everything I ordered. When I received the order to my home I immediately opened it and a jumpsuit was missing. I have been trying to contact them by email, their website, by phone and somehow no one has replied to any of my messages. I was needing the jumpsuit for a party for the weekend and now I have to go look for something else to wear. I'm out on a jumpsuit and money smh! Worse customer service ever!

I have returned my product 10-19-21 to be exact. You sent me verification of the product being received but have yet to refund my money for these items. I have reached out on Facebook only to be blocked. Messenger for my messages to have never been read. Via email to never receive a response as well as Instagram and TikTok! I enjoy shopping with you guys but I don't appreciate returning items to not get my money back. It's not right. The fact you don't even offer assistance over the phone is ridiculous considering you don't respond via email like you say and you don't refund your customers when they return items.

I ordered some items from them for fashion nova men. The items did not fit apart from one coat. First of all, it was almost impossible trying to get someone to respond to an email so I could return the items which I eventually did. However, they issued me a store credit and not a proper refund. I currently have an open case with them via PayPal and BBB and will continue to see who else I can reach out to so that the world will know about them. They claim their return policy is to not issue refunds for regularly returned items and to only issue store credit. That is shady business practices and just a way of keeping one's money. Will continue to fight this for as long as I can. I should've used my credit card and not PayPal. Be warned! Do not order anything from this company!

Fashionova sent me a WORN, WASHED, WRINKLE, WITH HAIR AND NO TAG ON IT. Fashionova sent an email claiming the dress was restocked but it appears the size Large dress I ordered was the only one available. Just got the dress delivered today and immediately noticed. Fashionova need to be shut down as a company. Customers pay for service, not to be cheated.

I placed an order a few weeks ago and my order still hasn't been delivered, since fashionnova decided to used a cheap shipping company the package aren't arriving at a timely manner, fashionnova dont care about customers at all, they don't communicate or help customers receive they package, they don't even have a number for us to call whenever we don't receive our packages. Please sign this petition i started maybe like that someone will pay attention to us customers and we can finally get someone to assist us. here's the link to the petition https://chng.it/ptkGBxhW7P sign and share please and thank you

Customer service is the absolute worst. Returning items is a huge hassle. They made me pay for returning the items, which came out to be $20, then they refuse to give me my full refund for clothes that still have tags and everything attached. Customer service refuses to solve the issue with no explanation. Will definitely stick to Shein, so much better.

This Is the worst place to get something if you need it fast. My order was supposed to be here the 17th then it went to the 20th then the 21st now the 22nd. And there's no way my dresses will be here by Christmas because this site fails to tell you the right date it's going to get to you. I am so angry at the fact i spent $50 on a dress that i can't even wear anymore because it won't be here in time at the rate it's going. $#*! Fashion Nova. For not only that but for refusing to let me contact them about my problem saying i have to wait 24 to 48 hours when ive waited well over that. Who's to say the dresses are even good quality anyway. I will never buy from this brand again.

This company is very unprofessional. I have constantly had issues with my orders and attempt to email them but receive no response. I pay $20 extra for rush shipping only for it to be arriving two weeks later.

This place has always been awful with their return policy and customer support but now it has gotten even MORE terrible. First of all, there is absolutely no email or no number that you can contact anymore if you have an issue so good luck with that! They absolutely lie when the say the stupid "all of your questions can be answered online" and now I have to waste my time here to vent to you. First of all, the quality is SUPER hit or miss. They upped their sizes on everything so nothing fits me anymore and I can only do online credit even though I don't want to buy from here anymore so that's a waste of money! They also make you PAY to return items even if it's not your fault you have to return it and good luck trying to find the item in store to try on there. And again, there is now 0 customer service, honestly, even those sketchy Chinese clothing stores have better customer service now, so I would honestly never buy from here again. They used to have some sort of customer service number and even a headquarters where I was able to be assisted back in 2015. This place is SO overrated and sucks. Think x5 before buying from here. I honestly prefer SHEIN over this scam artist company now.

They have the worst customer service (which is pretty much NONE) no telephone number to call. They don't refund you when you return and they want to force you to take a "gift card" instead of your money back.

The took 3 days to even process my order and it said my order would arrive on a certain day but because of how long they took, it was pushed back 4 days causing me to miss my entire order because I had to leave to head overseas for work. An order that should have taken days to get from CA to AZ has taken nearly a month and who know when it will arrive because now i am out of money and without the product. They Do not care! Do yourself a favor and just shop with Shein.

Clothes mess up your skin with ink, their return policy sucks. I'm still trying to return something back and can't. Their clothes come damaged and ripped. They have horrible customer service. I will never buy from them ever again. They stood with my money because I never got a reply from them or how to return an order I made for my money back.