Just had my first bad experience with fashion Nova purchase several pair of jeans that were on sale after receiving the item the description were not as stated on the website. The item has 0 stretchI request to exchange for a larger size and because the item went on sale and now a final sell item fashion Nova refuses to accept the items back for a larger size. That's it for fashion Nova it's not like I'm asking for a refund I'm only asking to replace it for a larger size it was not stated at the time of purchase that this item was final and could not be refunded or exchange. So now I'm stuck with items I can't fit and money lost

I love Fashion Nova, however they don't want to refund you, they refund you with Gift cards. However, you can't use the Gift cards, when you try to buy with them, you can't redeem them. Because of that, people watch out, when you return items, you don't get your money back

Checked company was Australian as needed a formal dress. Company has Australian ABN and Australian phone number. Shipping info on website says the following:
- Free shipping for all orders
- Deadline for orders: 12am
- Order processing time: 0 - 1 days (Mo - Fr)
- Order transit time: 1-3 days (Mo - Fr)
We offer free shipping for all orders in Australia. Shipping processing time for Australia with DHL:
Every effort will be made to ship your order as quickly as possible. Processing time is 1 day (Monday - Friday) and shipping time is 3 days (Monday - Friday).
This Company is NOT legit! Do not buy! Australian ABN advertised on website does NOT exist. Australian Phone Number does NOT exist. Company is in China. Dress arrived way after the event. Took nearly 3 weeks! Poor quality. Asked to return. They refuse to pay shipping even though arrived so late. Cost is $25.30 to return on top of paying $53 for dress. Unsure if we will get refund. False website in so many ways.

I bought a suit that was not as described. The next day, I returned it unworn with the tag intact. The customer service I interacted with was rude. After they received my item, my money was not returned to the original payment method; instead, I was given a Fashion Nova gift card. I requested that the money be returned to the original mode of payment, but the returns department refused. I do not have the suit I paid for; I do not have my money. I strongly do not recommend online shopping from this merchant. If you must shop online, please buy from other reputable merchants NOT FASHION NOVA!

Please be cautious when purchasing from Fashion Nova. I ordered the Status Symbol jeans but received a pair that was different from the one shown on the model. I thought it might have been an honest mistake, so I reordered them in a different size, only to receive the same pair of jeans again. It seems like they took two pairs of jeans and sewed them together, trying to pass them off as the ones the model wore. There were even white marker lines left on the jeans from when they were sewn together.

I ordered probably about 500 items from Fashion Nova and probably about 5 of them or either damaged or not received. Fashion Nova refused to address my claims because they stated that it was too many claims back to back and it appeared fraudulent. This was frustrating because of course I will have more claims than usual if I just PURCHASED MORE THAN USUAL. No matter what evidence I provide they will not address my claims. I have been going back-and-forth with them via email for days, providing all the evidence necessary. They are making excuses just to avoid accountability for their mistakes. Terrible customer service and company.

I have two complaints about Fashion Nova. If you make your purchase by 12noon over $100 & live in Los Angeles area you can receive your order the same day. I selected same day to be received by 8pm and when I received my confirmation it states next Monday and today is Wednesday. My second complaint is I tried to exchange an item that was not final sale at the time I purchased it and they would not exchange. I am pretty much done with this company. Their business practices are terrible and unacceptable. I see other complaints of people placing ordered and never receiving them and can't get their money back. An item was left out of my order I was told it was out of stock and I went right in line and placed another order for the same item. I am not sure who why FN is allowed to abuse their consumers the way they do

Horrible company. Cheaply made clothing that barely last for one wear. The customer service is even worst. Shop elsewhere for a better experience and find better quality clothing. Missing item from order,whole order missing, wrong sizing and moldy clothing. It's just a mess

I have been buying clothes and spending MY hard earned money for years on this company and when I return home from burying my mother, the Dress I bought has a stain on it, which is unacceptable meaning someone either tried it on or you guys packaged up a dirty garment. I sent them a picture and they told me because of the timeframe they won't be able to do anything about it, which is unprofessional as hell considering the tag is still on it and I would never wear anything that looks like it has a stain on it from someone else's body. If you're selling used clothes, just say that. But you could at least credit me. I will be posting this letting other people know and leaving a review on other review sites as well

Someone used my compromised card to buy…
Someone used my wife's compromised card to buy stuff for 850 USD on sunday early morning the 28 of April 2024. Although I wrote immediately to the customer service to stop the order and refund it, ( they confirmed my complain and escalated it to review, also on sunday) they did not stop it and refuse to refund. I even cant get the intended delivery address or a tracking number. This company is a scam and a fraud
Obviously not the first time either. Stay away from them

Date of experience: April 27,2024

Fashion Nova why are you doing this to people. If i had come to review section i would never had wasted my time to buy from you.
I bought from fashion nova in Feb 2024 and expecting delivery on the 4/03/24 and till date no show. There was no Order number generated for me after payment. I am not sure all those with positive review are real buyers🙄.
This is stealing from people online. Am very disappointed as my first experience. Dont know why they think they need any star.

My last order was canceled due to the discrepancy between the shipping address and the billing address. ( *******) they said that it takes 7 working days to get your money back and now it has been more than a month that the money has not returned to my account. I asked for help through customer support, I sent the bank statement documents to prove that the money was not returned, but after more than 1 month, all i have is robatic answers "the money will be returned within 7 working days or talk to your banker" after years of shopping from fashionnova i am really disappointed.

SICK OF WRITING THEM BAD REVIEWS. I am hoping someone useful sees this and actually helps. Bad tie-up with the delivery partner and no real contact with them, trash customer care, a horrible experience and I lost $250 in the process. PLEASE DO NOT BUY. SAVE YOURSELF THE HEADACHE.

I placed an order on Fashion Nova and a few items did not fit me so I decided to place the return. I go to the return page I enter in the correct email and order number. The website does not recognize my order so that I cannot process my return. I've tried contacting customer service, but they have the worst customer service. The customer service is basically nonexistent. Please do not shop here and find other alternatives that are similar. You will save the headache and your money.

This company I believe is a scam! I never received my merchandise and there currier service said it was delivered! Not true! I really think they just stole my money. I sent emails to them and the curriers…. No answer!

I ordered 5 items, 3 of them were horrible quality. To me, it then falls in the "defect" category. They refused to find a solution and even if I remained extremely polite in all my emails, their last email was not respectful at all. I understand why they have problems with the law: https://www.ftc.gov/legal-library/browse/cases-proceedings/192-3138-fashion-nova-llc-matter

Avoid!

I ordered 113.00 worth of clothes 3 months ago and never received it. Never got to speak with a real customer support. It's a Scam and they don't want to Refund anything 😭

If you're 90LBS a Fashion Nova XL will fit you like a glove! Especially if you like cheap shein material for 40$ a piece.

I used to love the products but this site is hard to swallow it has changed from an online retailer to look more like an an adult xxx store. Plus for back Friday I visit the site to buy and they have the F***ing in their advertisement. And I was like no Thanks not buying from this place no more.

They are THIEVES!

I've been ordering from fashion nova for years. I have spent thousands of dollars on this site, usually when I have a problem with my item not being received or damaged, they have always been able to help me. For the first time, I made a purchase since the beginning of November. Once the items arrived, 'the sizes didn't fit'. So for the first time, I returned the items for a store credit.They confirmed that they had received the items and explained that there seemed to be a problem when my item was scanned at their distribution center. To this day, after several emails, I HAVE NEVER RECEIVED THE $97 CREDIT NOTE I purchased on their site! Especially since I had to pay $35 to return the package, only to have it stolen by FASHION NOVA.I received 4 emails from fashion nova telling me the SAME thing! But no credit note! You're nothing but thieves and you make people rich! Very poor way to operate.