I have an order that is missing a dress and one came damaged. You have to email for customer service and it is horrible. They don't respond, if they do it's a day later and still no resolution. I email right back and never hear anything again. The worst customer service, I will never order again. It seems like they only care about posting celebrities all day rather than tending to actual paying customers! I wouldn't be so annoyed, but I am going on vacation and I actually like the dress, but I'll find one else where just as pretty if not prettier.

I have been buying clothes and spending MY hard earned money for years on this company and when I return home from burying my mother, the Dress I bought has a stain on it, which is unacceptable meaning someone either tried it on or you guys packaged up a dirty garment. I sent them a picture and they told me because of the timeframe they won't be able to do anything about it, which is unprofessional as hell considering the tag is still on it and I would never wear anything that looks like it has a stain on it from someone else's body. If you're selling used clothes, just say that. But you could at least credit me. I will be posting this letting other people know and leaving a review on other review sites as well

I haven't received my order in 2 months and they won't let me request a return this websites a scam it'll nothing but rob your money and send you bots as support. Who ever is Drop-shipping on this website needs to have Shopify ban his store.

I love quick fashion, so I was happy to find Fashion Nova, until most recently. I made a purchase of six items for a great price using a refund due me and their New Year promo code! Entered my credit card number and then once I confirmed a substantially higher amount appeared ($210) in the order confirmation without my prior consent or agreement. I am not talking about taxes either and it was free shipping.
There is no phone number, only a limited email response. For three days they will not respond or they make red herring statements that don't address or explain the situation.
It's not be a lot of money, and I know exactly what I have to do to hold them legally responsible, but what a shady little practice. Tacky.

Their customer service agents (if any) reply using templates that are unrelated to your question(s). They provide you with unhelpful answers which makes you wonder if anyone is really at the other end of the line.
Plus, they use unreliable delivery services. Currently experiencing a delivery delay (hopefully a delay) with my last order. I reached out to them and they made no effort to look into the issue or communicate with this third party that they choose to do business with...
My parcel has been in transit for 7 business days now. They referred me to the carrier... and how convenient was it to find out that the carrier's "Contact us" section doesn't work!

FRAUD- won't review my concern with their false advertising. I provide screenshots and have tried to resolve on many platforms. Completely unacceptable customer service with no real person to actually speak too. I will be filing a lawsuit.

A few times my order has been left in my hallway without the delivery person even attempting to knock. I stopped ordering from Fashion Nova for a long time because when by their delivery persons faults I don't get my items and they give me a hard time. Today same thing I'm in my kitchen making coffee I get three alerts that my package has been delivered but there is nothing and I'm home! You can't call them and their online "help" app just goes in circles. Horrible company I should've stayed away like I did for over a year! Im so mad right now.

I wanted to use the 40% off but code but then the system somehow didn't apply it and I was charged full price. I tried to cancel or modify my order within seconds after receiving the confirmation email. The quality is not the best and then You have to pay for returned items and they won't give you your money back, only credit. I don't care how many "influencers" wear their clothes, this type of customer service is horrible. Taking my dollars somewhere else.

There is no express delivery. They are just charging you extra money. Then your items will show up in the regular time frame. Forget what you needed them for sis. Then the customer service will give you the run around and try to convince you you're wrong by using some already typed up email that basically tells you you're right! Then they'll just stop answering altogether. They didn't send off my express package until the day it was supposed to be delivered

I use to order from FN all the time and it would come rather quickly but lately, it's been taking a week and half to almost 2 weeks to receive anything I order from them. Even if I pay for express shipping. I've ordered things from china that took less time to be delivered. I think this will be my last time ordering from them. It's a store a few miles away name fashion depot that sell the exact same clothes. I was being lazy and it costed me 2 weeks of waiting time.

Their shipping process is the worst. This is the second time this has happened with me. Shame on me right.! I've paid for expediting shipping ($9.99) and my items never came twice. The first Time it took them about eight months to give me a full refund. Like I would really like to know what is going on with them in their warehouse. They have given me the runaround told me that it was FedEx or UPS's fault that I haven't received my item when clearly the shipping label has been made and it is still sitting in their warehouse in California somewhere.

I literally order from Fashion Nova (FN) every month, sometimes 2 or 3 times a month. I've never had a problem in the past, but as of now I am frustrated. I placed an order on October 23 and have yet to receive my order or at least get any updates on it from FN. I understand they are moving their distribution center but they should put a hold on online ordering or wait to take the money out of customers accounts. Thankfully the items I ordered are just clothes I brought for the winter and are not outfits for an event or my birthday. Here's some advice Fashion Nova, if you want to keep your customers come up with a better way of having them communicate with you. And as for that 30% apology coupon, that's not a big deal because I've been using that code for months