English Elm

We ordered several chairs from this website under the assumption that they were brown wood with beige cushions. However, they came in and they were pinkish wood with yellow cushion. When asked to return them while they are willing to return them the shipping to get them back is on you and generally will cost you more than the item itself. They do not offer any assistance with this so just be careful when ordering from them as images on their website are very deceiving.

If I could give a negative 10 I would. I purchased a complete set last year that was over $2,000 for our patio at one of our businesses. A corner bottom piece was cracked, and an entire section of the couch was missing. I have given every excuse because the new and missing part have that been replaced/sent. We have since switched suppliers and have spent over $25,000 with them and have had no issues. This company has no business ethics or customer service when it comes to fulfilling what you paid for. No different than theft.

I spent forever trying to find something that would ship within the week and they wasted two days of my time while I waited for them to tell me the table I ordered was out of stock for the next two months. We already had someone coming to pick up our old furniture, so we spent a week without a place to sit because they don't keep their inventory levels current on the website.

Absolutely lacking integrity. They don't have the item and just let it delay and slide until you keep pressing on for when it's going to ship. They really intended to keep your money for the longest time for weeks without shipping out … I mean who does that? And there's no mentioned of a ship date back order or any delay. Their phone lines won't pick up and they only reply emails once every 2days without reading and replying properly

This company does not honor their return policy. I returned the items I purchased because the quality was very poor for the price of the items and never received my refund. I had to pay for the shipping to return the items and still did not receive the refund. Basically I paid for items and paid to return the items without receiving a refund, so I lost over $100 and don't even have the items that I paid for. The company provided me a return authorization number, I followed their instructions and the refund was never processed. Stay far far away from this company they will steal your hard earned money.

Product was not as pictured. We tried to return it, only to be told they don't cover shipping for their returns and have a restocking fee. Cost of return shipping and restocking was same as product.

Terrible customer service was totally unhelpful, and it feels borderline extortionate dealing with a company. Hope they go out of business soon to save other potential customers from being dissappointed.

We bought 6 chairs from english elm. Before receiving the chairs we already decided on different ones. When the 3 boxes arrived we asked for a refund without even opening the boxes. Had our refund accepted and sent the 3 boxes back paying shipping out of pocket. Tracking said the boxes arrived. Thought everything was on order until Andrew from customer service sent pics of the chairs with scratches on them claiming they were damaged and we would not get a refund. Below are the pics they sent of this unsellable damaged chairs. They found miniscule scratches and used this to deny us a refund. We never even opened the boxes because their refund policy dats the item must return in original packaging with no seen attempts at assembly. So we have no chairs and we are out the shipping. Do not order from this company. And don't believe these fake responses on here. This company will not make it right.

I ordered a small side table, got a good deal and in 3 days it was on my porch, all the way from Canada. The only thing was aftrer I placed the order, I was suppose to get a email that it had shipped, that never came but who cares? It was here faster than expected and in perfect condition.

I bought an 8x10 rug. Didn't open it wanted to send back so went to post office and the rug was $300 to ship back, rug was $500 if that tells you anything! I called English elm multiple times and no one answers. Always a voicemail. I was able to email an employee who said they could do nothing other than credit me 30 to keep the rug! Then he said 60! Didn't care at all I was stuck with an unopened rug I didn't want! Never ever use English Elm!

I bought a dining room table that came damaged. I was able to get someone to come out to do repairs on the table which damaged the table more. I tried over several months to resolve this to no avail. The customer service is horrible. My product was damaged and I had to send proof over and over. Several calls and emails to be completely ignored. Buyer beware!

Awful and dishonest company. I would avoid purchasing anything here.
They updated their return policy mid way through my claim to avoid taking responsibility for a defective item. Their policy now outlines that the pictures can be inaccurate and materials can differ! (see pics of the swirls on the item and tell me how this is normal)
They first offered me $50 off my item to which I said no to as it doesn't fix the defect. Upon escalating the case further, they took 2 weeks to get back to me saying they had to contact the manufacturer. After following up 3 times they finally got back to me but not with the manufacturers response (because did they really contact the manufacturer?) instead with a local decision that they deemed my item not defective, pointing me to their updated policy which in short voids them being accountable for any defect. So all I'm subject to is the standard return which means shipping a heavy piece of faulty furniture back costs more than the furniture itself, and you have to arrange delivery which no standard courier will take due to the weight.

I could escalate this further with screenshots to show their policy page changes before and during my claim but its of more value to cut my losses and use my time to write this to warn others to avoid such a company so they do not have the same experience I did.

Most of their products are third party and can be found elsewhere under a different name if you do a reverse google image search.

I ordered a bed months ago that was reported as "in stock" on the company's website. Apparently that was not the case. My shipment proceeded to be delayed for 3 months, with several generated emails saying "I was on the next shipment, make sure you reserve your spot" then only to receive the same email with a delay the following month.

Alas my bed came... the headboard was completely broken. As for the bed's based, it was not broken but severely scratched up making it a total eyesore in my room. I contacted the company and they said they could send me a new headboard. In 2 months... I asked if instead they could just give me a partial refund (a measly $200) and not go through the hassle of sending the headboard, and they refused. Needless to say, I will not shop here again or advise anyone to do so. Use Wayfair if you must go cheap and fast -- at least their customer service is good.

My item was delayed 6+ months, but Jen it arrived the delivery persons refused to take it to my unit. I had to pay movers to come assist me. The dining room table I purchased is terrible quality. The table top absorbs anything that touches it and leaves disgusting stains. Do not purchase from this company! They are scammers!

My order number was *******6284 so you know this is a real review. I ordered a sectional that ended up being to small for the room. Granted that was my fault for not properly measuring but when I asked to by an additional center section for the couch they replied saying they didn't sell them. When I wrote back asking how they handled replacing pieces of the couch that were damaged during shipping they literally stopped communicating. How hard is it to sell me an additional section of a section when they have the ability too? Now I'm stuck with a couch that looks like a joke in my living room because it's so small. Never spending money with this company again if they refuse to help and I'm in the process of building 15 new Airbnb 4-5 bedroom houses that I will be furnishing…

Do not order from this website - they will scam you. I ordered a $200+ end table from them and they emailed me letting me know that the order would be back ordered for weeks and I had the option to cancel. I immediately cancelled and purchased something else and then was still charged for the first item, it was shipped to me without the possibility of return. The reviews on their actual website are fake and you cannot even speak to anyone in customer service.

They refuse to respond to emails. The phone system is set up so that you can never talk to a person. They ask you to leave a message but they never return your call. They sent me an email indicating that my furniture was delivered. It has not been delivered. They have charged my card however. I have no tracking information. I don't even know where to go with this.

Please stay way from this company. Till now I'm dealing with a guy name Andrew. N. I received my furniture broken and scratched all over. The delivery guy told they will send me new one. I have more then one month dealing back and forth and no one want to return my furniture, are giving me different refunds amount up and down in amount pretty much, they are playing with me. They told they will return the furniture and the next week they email me they won't do that. I'm asking to speak with a manager, no one is there. I have to bring the case up in court. Please stay way from this company.

I'm extremely disappointed as I placed an order for an expensive piece of furniture and 24 hours later they claim it's back ordered and I "have a spot in line". I want my order cancelled and my money back so I can order from a reputable company. I have received NO response via email and the phone number is always busy.