English Elm Questions & Answers

173 reviews

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Here’s what consumers have asked with answers from English Elm staff and previous consumers.

3 questions answered

67% answered in 1 day

Question:

What made you choose englishelm over similar businesses? What made you choose englishelm over similar businesses?

Answer:

Price. Lowest cost versus other retailers and didn't realize customer service would be so bad.

By Sara L. over a year old

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Question:

How easy is it to get a hold of customer service at englishelm? How easy is it to get a hold of customer service at englishelm?

Answer:

Bad service. Called 3 days in a row, left several messages and emails twice- no response- good thing I did not order- you just lost me as a customer K FULLER

By Katherine F. over a year old

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Question:

Why do you not answer your phone or return calls. i read all your reviews - now i understand. you just lost my order- shame on you! k fuller Why do you not answer your phone or return calls. i read all your reviews - now i understand. you just lost my order- shame on you! k fuller

Answer:

Hello! We unfortunately aren't able to meet the call volume demand. We are very responsive in our emails. Have you attempted to contact us?

By English E., over a year old

Question:

Has anyone gotten an appropriate resolution for damaged goods from this company? i've provided photos as asked, but no information as to next steps

Question:

Please provide adress to send letter, we not gonna take this any longer dealing with someone called andrew n horrible experience

Question:

What is the corporate office address?

Question:

Does delivery of an item include putting it together (like a book shelf)?

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

English Elm Questions & Answers

What made you choose englishelm over similar businesses? What made you choose englishelm over similar businesses?

How easy is it to get a hold of customer service at englishelm? How easy is it to get a hold of customer service at englishelm?

Why do you not answer your phone or return calls. i read all your reviews - now i understand. you just lost my order- shame on you! k fuller Why do you not answer your phone or return calls. i read all your reviews - now i understand. you just lost my order- shame on you! k fuller

Has anyone gotten an appropriate resolution for damaged goods from this company? i've provided photos as asked, but no information as to next steps

Please provide adress to send letter, we not gonna take this any longer dealing with someone called andrew n horrible experience

What is the corporate office address?

Is there corporate office address 493 us-25 lexington, kentucky?

Does delivery of an item include putting it together (like a book shelf)?

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