logo

English Elm
Questions & Answers

175 reviews

Here’s what buyers have asked with answers from English Elm staff and previous consumers.

3
questions answered
0%
answered within 1 day
Question:

What made you choose EnglishElm over similar businesses?

Answer:
Price. Lowest cost versus other retailers and didn't realize customer service would be so bad.
By Sara L., over a year old
See more answers (4)
Question:

Would like to cancel my order

Question:

Has anyone gotten an appropriate resolution for damaged goods from this company? I've provided photos as asked, but no information as to next steps

Question:

Why do you not answer your phone or return calls. I read all your reviews - now I understand. You just lost my order- shame on you! K Fuller

Answer:
Hello! We unfortunately aren't able to meet the call volume demand. We are very responsive in our emails. Have you attempted to contact us?
By English E., over a year old
See another answer (1)
Question:

Please provide adress to send letter, we not gonna take this any longer dealing with someone called Andrew n horrible experience

Question:

What is the corporate office address?

Question:

Is there corporate office address 493 US-25 Lexington, Kentucky?

Question:

Does delivery of an item include putting it together (like a book shelf)?

Question:

How easy is it to get a hold of customer service at EnglishElm?

Answer:
Bad service. Called 3 days in a row, left several messages and emails twice- no response- good thing I did not order- you just lost me as a customer K FULLER
By Katherine F., over a year old
See more answers (4)

Have a question?
Ask to get answers from the English Elm staff and other customers.

Typical questions asked
How long does shipping take?
What is the return policy?
Where is the company located?