English ElmReviews 176

I bought three chairs on May 8th and didn't ship them until May 12th. I sent them a message to ask when they would ship the goods. It has my information on it. They don't query, they just say, "I don't understand what I'm talking about." normally, they can see the order by email. I'm really angry. Then they told me that the goods could only be ship out on May 28th. However, there is no email or reminder to inform the customer that the goods will be ship out on May 28th. The service attitude is very bad. When i ask refund and cancel order, they did not answer ~~~~
They are so unprofessional and bad at service, I don't know where good reviews come from. A lot of people make fake comments. We need good service to buy things. I've never seen such bad service in America
TERRIBLE!

Please stay way from this company. Till now I'm dealing with a guy name Andrew. N. I received my furniture broken and scratched all over. The delivery guy told they will send me new one. I have more then one month dealing back and forth and no one want to return my furniture, are giving me different refunds amount up and down in amount pretty much, they are playing with me. They told they will return the furniture and the next week they email me they won't do that. I'm asking to speak with a manager, no one is there. I have to bring the case up in court. Please stay way from this company.

The company they use to ship your stuff is a JOKE! The box was destroyed when it showed up today. It was so torn apart he couldn't even get it in my house so he had to carry in each piece of my table while the box lay in my front yard. Prior to this I found out the hard way that their is no one who will answer or return calls. They do all communication via email and after about 20 emails back and forth I learned they just tell you what you want to hear but it really goes nowhere. They did make my deadline but the stress of what to do if there was a damage to my table was not worth it. I'll stick with known companies who back up there stuff in the future. I read if there are damages upon arrival you still pay to return it and I had I refused the delivery today (with the box in shambles) I would have been charged a refusal fee. Insane in my opinion and lesson learned. BE CAREFUL before ordering with this company! I just tried to upload photos but isn't allowing me to.

Finally "the boss" at Star shipping (Rick) with some weight took over and after a few additional missteps, "got er done", for the good old boys down there in NC; it got delivered (product was as advertised otherwise).
Hats off to Rick and Thanks
Seete is just fine but English Elm, who has some nice stuff to order, needs some customer service in-training. To me service is as important as price; stop the sales puffing and "deliver".

I am disgusted and appalled at the lack of customer service I received. I ordered a table and it came to my house defective and damaged. I couldn't get through to them by phone so I emailed them and they wanted proof that my item was damaged so I sent them a video. They offered me a discount to keep this damaged item, ARE YOU KIDDING! I have never heard of a company asking a customer to keep a damaged piece of furniture. They told me that I had to pay to ship the item back, so not only did I just pay for a defective piece of furniture but now I have to pay to ship it back to them, STAY AWAY, DON'T ORDER Anything, this is the worst company ever and they should be shut down!

We spent about a month getting our order right and finally paid the bill mid-January. They predicted the furniture would be delivered in March. When we had no delivery date mid-March, they said the furniture was backordered to July (which is a lie because the furniture was supposed to be made from scratch). It is now May 10th and we just found out this week that English Elm is no longer carrying the company that makes the furniture we bought. I agree with their reasons for no longer using the vendor, but 4 months of holding onto our money just to say that makes this sound like A SCAM.

I have had a great service experience with English Elm. I wanted to buy a chair that was out of stock everywhere. After trying to buy it several places, I landed on English Elm. I tried to purchase through them but they emailed me immediately to let me know they were also out of stock. However, they then offered me several alternatives that were close to look and style from what I originally wanted. They were the only company to do this. They also offered me a discount since my original order was not available. Shipping and delivery went smoothly. However, after I received the chairs, I noticed that one was damaged. It was damaged in a way that was hard to see and not due to shipping or delivery. I contacted English Elm and they immediately sent me a new chair. I am a very satisified customer.

I ordered 2 dining benches; before delivering them, they advised me they were damaged; 2 months later, when I tried to cancel the order, they insisted I pay a return fee. When I spoke with Customer Service, they insisted they were within their rights to charge a return fee per their return policy, totally missing the point that over months is an unacceptable amount of time to wait for an order. Incidentally, I ordered 2 different benches at Overstock.com and they came in less than a week; no hassles.

Although it took 5 weeks for our Aspenhome bed to arrive, Englishelm was $400 cheaper than the next closest price I could find. We had a minor issue, but their customer service was responsive and helpful. Bottom line, if you need it fast, look elsewhere. If you want the best deal, try Englishelm. I will be using them again!

This company does business under so many names that its hard to find info about the actual business if you have an issue... P3 Ventures LLC, Truth in Craft, English Elm, & many others. I found complaints about them on the Better Business Bureau website, but not under the English Elm name, but with the same proprietor and address (Truth in Craft based in Chicago). Please refer to the Illinois Secretary of State website to find other company names affiliated with the P3 Ventures LLC, as its likely they all have the same business practices. Complaints, like mine, had to do with their unfair shipping policies. In my case, I was sent a broken lamp. Once I looked at it, I decided I didnt want the lamp at all, so I contacted them and, per their request, took photos. First, they ignored the fact that I wanted to send the lamp back at all and tried to send me a replacement. When I again made it clear I wanted to send the lamp back, they told me I would have to reimburse them for the free shipping that I received when I got the lamp, and I would also have to pay for return shipping of the item. I find it very unfair that I have to pay shipping to receive a broken lamp. Im fine with paying shipping one way, but they should bear some burden for shipping of a defective product. The lamp has been perfect, I wouldve gladly paid all the shipping costs to receive it and send it back. They were not flexible at all. Will never do business with them or any of their companies.