English Elm

I made a purchase end of February beginning of March. On the website it said that the product was available with no notification that it would even be on back order. I kept checking my email for the shipping information and never got it. I sent an email to them asking what the hold up was essentially and if there was an ETA. They told me that they tried reaching out (I checked my spam and everything) but there was nothing from them. They then proceeded to tell me that since I hadn't responded they were going to cancel my order since they did not hear from me. UHM I think not! I never wanted my order canceled. So I asked what an ETA is and they said the beginning to end of April. Ok... I then tell them that is fine and I would wait. That is the information I was given at the start of March. I still had not heard from anyone thinking oh April is almost here, so I decided to reach out. They have now told me it has now been pushed to middle of May! Why did I have to reach out to them to find this information out?! In all of the emails exchanged not once did they sound concerned or want to keep my business and kept offering me to cancel. Most businesses try a lot harder to keep a sale. The emails seems as if they are written by brainless humans or a robot. I HIGHLY recommend taking business else where. The only good thing to come out of this is finding the same product at Target of all places and cheaper. If anyone wants to shop for similar quality go to Target or ALL MODERN. Bottom line do not support this company unless you want a headache, crummy customer service and waste your time. :)

They ROUTINELY sell you things they don't have in stock. I can't tell you anything about the quality of their items because not once have I received my order. Customer service is meh at best.

Rugs was shipped quickly and matches beautifully with my dining room furniture. Only problem is that it sheds easily. Not very sturdy if you have pets.

I ordered a vanity, and a day and a half later I tried to cancel my order due to not needing it anymore, and as per the cancelation policy if item has not been shipped they can cancel and issue a full refund. I checked my order and indeed it had not shipped so I sent email to cancel and the next day I got a reply saying item had already shipped so they couldn't cancel it and gave me a tracking number. I checked my emails and did not receive any emails and the website showed item was not shipped. The tracking information they gave me stated that Fedex delivery was pending because label had been created and shipping information had been created but they have not received the item. THAT WAS A WEEK AGO AND IT HAS NOT CHANGED! They still refuse to cancel my order! Andrew N. And Doreen are dishonest. English Elm is a dishonest company and everyone should know! STAY AWAY! Products are probably crap too!

DO NOT PURCHASE FROM THIS COMPANY. I purchased this sofa less than 2 weeks ago. I immediately notified the claims department that my sofa came flawed with what looks like paint residue on the fabric. ( I have attached photos for reference.) These markings have a texture that is entirely unique to the rest of the sofa and are gold in color. Additionally, the sofa is already broken with the bracket falling off of the bottom of the sofa. This sofa is LESS THAN 2 WEEKS OLD. English Elm is dragging their feet processing my claim and suggests that the residue on the couch is normal graining of the fabric. It IS NOT. Additionally, they suggest that they can send a new sofa to replace this one. This is unacceptable. This sofa is incredibly poor quality and the claims department at this company is unprofessional and unreasonable. They boast a "no hassle return policy" on their website which is simply untrue. Finally, I found several Better Business complaints against the company today and only wish that I had seen them sooner. Do not purchase from this company.

I am disgusted and appalled at the lack of customer service I received. I ordered a table and it came to my house defective and damaged. I couldn't get through to them by phone so I emailed them and they wanted proof that my item was damaged so I sent them a video. They offered me a discount to keep this damaged item, ARE YOU KIDDING! I have never heard of a company asking a customer to keep a damaged piece of furniture. They told me that I had to pay to ship the item back, so not only did I just pay for a defective piece of furniture but now I have to pay to ship it back to them, STAY AWAY, DON'T ORDER Anything, this is the worst company ever and they should be shut down!

Its very helpful and informative. This really helps me a lot and i really reccomment this app for the users

Almost a week after ordering I got an email saying my order was cancelled! Very upsetting with a new apartment and no furniture.

I don't usually leave reviews but this time I had to. I wish I could leave negative stars. I ordered 2 nightstands that I really loved on the pictures, when I ordered them I got an email that they went out of stock as soon as I ordered them. I got them 1.5 months later and they were so damaged that one of them I couldn't even take out of the box because it was basically pieces of wood scattered in the box. The other nightstand is cracked all over the sides. I messaged them the following day to ship them back, and Andrew at the claims department was horrible. He only wanted to give me one shipping label back to send it back, while both were damaged. Their policy states that they will cover return shipping if the products are damaged, but he ignored that. All Andrew did was just deny my second claim with the second nightstand to not give me the second shipping label. Also replacement nightstands were not available at that time either. I tried calling them and leaving them voicemails but they never pick up the phone and they never call back. It's been a terrible terrible experience. I'm still trying to figure this out and it's been several months already. Look at the pics below of both nightstands, and you'll never order from here!

This company does business under so many names that its hard to find info about the actual business if you have an issue... P3 Ventures LLC, Truth in Craft, English Elm, & many others. I found complaints about them on the Better Business Bureau website, but not under the English Elm name, but with the same proprietor and address (Truth in Craft based in Chicago). Please refer to the Illinois Secretary of State website to find other company names affiliated with the P3 Ventures LLC, as its likely they all have the same business practices. Complaints, like mine, had to do with their unfair shipping policies. In my case, I was sent a broken lamp. Once I looked at it, I decided I didnt want the lamp at all, so I contacted them and, per their request, took photos. First, they ignored the fact that I wanted to send the lamp back at all and tried to send me a replacement. When I again made it clear I wanted to send the lamp back, they told me I would have to reimburse them for the free shipping that I received when I got the lamp, and I would also have to pay for return shipping of the item. I find it very unfair that I have to pay shipping to receive a broken lamp. Im fine with paying shipping one way, but they should bear some burden for shipping of a defective product. The lamp has been perfect, I wouldve gladly paid all the shipping costs to receive it and send it back. They were not flexible at all. Will never do business with them or any of their companies.

Quick checkout and great price. Was back ordered but I was informed every step of the way. Would buy from again

Comparing prices to other sellers, their prices are excellent! The rug is beautiful and looks awesome in my bedroom..

If there 0/5 I would have chose it
I contacted English Elm 9 weeks after ordering a side table, they told me it is not available. Stay AWAY from English Elm.

I refused the delivery because it took them 3 months to get the nightstands delivered to me. Now they keep the furniture and my money

My item was back ordered. They communicated with me along the way letting me know thew would secure the item for me. 2 weeks later item arrived

I ordered a comforter set that seems to be very popular. I found that it was in stock here. So I ordered it on Sept 5th. Sept 7th I get an email stating the item is no longer in stock and will arrive to manufacturers warehouse on or around Sept 14th and will receive shipping details then. Sept 20th rolls around and I contact English Elm on status of my order. Sept 21st I am told my order will ship "VERY SOON". A few days pass by and I reply back as to what their idea of "VERY SOON" is. She replies back 'within the next week or two'. Mind you, it is now Sept 25th and my order was supposed to be shipped around the 14th. I asked for a managers phone number, and an explanation as to why it is taking an additional 2 weeks. I did not receive a phone number I can call and was told they do not have control over the manufacturers timeframe. Even so, if they were off by even a week an email should have gone out advising this to me. I believe they did not place my order on reserve and gave it to another customer. Why else would the CSR Doreen tell me it is due to ship TO ME VERY SOON, yet in another email she states it will arrive at the warehouse in 1-2 weeks, then shipped TO ME from there. That's 3-4 weeks AFTER the initial shipping timeframe. Now, I'm reading these reviews about the quality and service of all the expensive orders and I think I might just cancel mine. These email responses just go to show how screwed up my order is, either that or this CSR does not know what she's doing.

UPDATE:
I responded and also noted I wanted to keep my order AND DOREEN CANCELLED IT ANYWAY! BBB here I come

Hopefully this will go well. We gave it to a friend. It didn't fit in with the other decor