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Jocelyn U.

Contributor Level

Total Points
82

1 Review by Jocelyn

  • English Elm

9/3/19

I am disgusted and appalled at the lack of customer service I received. I ordered a table and it came to my house defective and damaged. I couldn't get through to them by phone so I emailed them and they wanted proof that my item was damaged so I sent them a video. They offered me a discount to keep this damaged item, ARE YOU KIDDING! I have never heard of a company asking a customer to keep a damaged piece of furniture. They told me that I had to pay to ship the item back, so not only did I just pay for a defective piece of furniture but now I have to pay to ship it back to them, STAY AWAY, DON'T ORDER Anything, this is the worst company ever and they should be shut down!

Jocelyn Has Earned 2 Votes

Jocelyn U.'s review of English Elm earned 2 Very Helpful votes

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