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We ordered an oval table in November and received it in February. To add insult to injury, the table was delivered damaged. The wrapping was too tight, damaging the table; the proof is in the photographs. English Elm refuses to rectify the problem because they were informed 48 hours late. We waited for months! But they have a problem with 48 hours! I went back and forth with Andrew from English Elm; I told him we were unsatisfied and would report this to the BBB and my credit card company. Andrew N of ENGLISH ELM THREATENED ME WITH THESE EXACT WORDS "Then we will respond accordingly. We have your account information and we'll send it over to the collections agency. Your credit rating will be affected. Andrew N." In one of his emails, he offered a $500 refund. We do not want a refund! We want an undamaged table that we paid $3000 for. The table is damaged, and we must look at it daily! DO NOT TRUST ENGLISH ELM DO NOT BUY FROM ENGLISH ELM. WE WILL INFORM THE PUBLIC OF THIS UNCARING ATTITUDE TO THE CUSTOMER. I WILL BE STICKING WITH WAYFAIR!
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If I could give a negative 10 I would. I purchased a complete set last year that was over $2,000...
We bought 6 chairs from english elm. Before receiving the chairs we already decided on different...
Hi Yordanos E, We're truly sorry to hear about your disappointing experience with your table order and the subsequent interactions with our team. It's clear that the situation you've encountered is not reflective of the high standards we set for product quality and customer service. While we adhere to certain policies, we also believe in the importance of flexibility and understanding, especially in situations like yours. We regret any distress or inconvenience caused and are committed to reviewing our processes to prevent such occurrences in the future. Your feedback is invaluable to us, and we assure you that it will be used to improve our service. Thank you for taking the time to share your concerns.