I bought a bed earlier this year for nearly $600 and a few months later I realized the same bed was available at another retailer for $300. I was heartbroken and felt seriously scammed so I reached out to English Elm about it hoping for some type of credit but expecting them to tell me I was out of luck. To my surprise the response was prompt and the person I spoke with was really understanding and said this was something they could help me with and they'd get back to me when they knew more. It's been a difficult year full of loss and finances aren't very stable in my family right now so I was overjoyed and so grateful. They reached back out to me the following day in a very different and almost rude tone saying after talking with the team there was nothing they could do and it was clearly outlined in their return policy (which I had mentioned I wasn't familiar with). I was very disappointed to hear this but not surprised - after all, it was what I had been expecting. I then asked if there was any way I could return the bed - $600 down the drain is not something I could afford and I was willing to try again. Again the response was prompt and friendly - copied and pasted directly they said "Hi Elena! I'm communicating with the team regarding this concern of yours Yes you can return the item, but you need to pay for return shipping Our claims department will now be contacting you to assist with the return process". I was ready to return my bed and certain that return shipping wouldn't cost as much as they ripped me off for so I waited patiently for the claims department but after not hearing anything for two days I informed them I hadn't heard from anybody and I asked how they would be contacting me so I wouldn't miss it. They told me it would be an email so I waited patiently for another week and five days I asked when I should expect the email. They asked me if I had not received it yet - obviously not - and then asked me to check my spam folder. I checked and found nothing so they apologized for the inconvenience and then asked me who I emailed. What? I had been told the claims department would be contacting me - not to email anybody. At this point I realized just how disorganized these people are and I reminded them what they had told me, attaching their original message. This is when they just started ignoring my messages completely. After no response for three days I sent a message that read "Should I just give up on this then?" because obviously nobody there would have the professionalism to follow up unless I prompted it. Getting help from these people is like pulling teeth. Three days later they responded saying actually, I couldn't return it, and I was SOL. Why string me along for a month instead of telling me this initially? Now not only do I know they don't care about my experience but I also feel disrespected by the colossal waste of time that I spent messaging this company this holiday season. They have also gone out of their way to prevent reveiws being posted in places like their facebook page and it seems they post several false positive review. I would really avoid this company at all costs for so many reasons. You'll end up spending twice what you should have and if you do have any issues with your purchases you will not be able to find any resolution. The items they sell are way too high ticket for the company to run like this. Such a joke. Save yourselves the trouble I've gone through.

Great and hassle-free! Northing else to post. You're being difficult.