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I bought an 8x10 rug. Didn't open it wanted to send back so went to post office and the rug was $300 to ship back, rug was $500 if that tells you anything! I called English elm multiple times and no one answers. Always a voicemail. I was able to email an employee who said they could do nothing other than credit me 30 to keep the rug! Then he said 60! Didn't care at all I was stuck with an unopened rug I didn't want! Never ever use English Elm!
Tip for consumers:
Yes, it’s not the customers fault when they want to send unopened product back. How this was handled was horrible!!!!
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If I could give a negative 10 I would. I purchased a complete set last year that was over $2,000...
We ordered an oval table in November and received it in February. To add insult to injury, the...
Hi Paige! We are so sorry if the rug delivered to you didn't meet your expectations. For our future customers please have the details of the item that you want to purchased double checked.And also, our return policy was made in a way that both parties will benefit