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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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This is a wig I ordered from this company and the description:
Short lace hair wigs Brazilian Human Hair Wigs cheap pixie cut lace wig Malaysian short cut lace front wigs for black Women
When the Wig arrived it is totally opposite, Synthetic wig I received
I have tried many times to sort it out, not responded yet
They sell crap, they lie about the dresses, they don 't say the truth.
They still the money.
The don't explain the sales
Hi Gina,
Please elaborate more details about your review so that we can provide resolution. We checked here and you've filed a chargeback dispute, in this case, we do not have rights to the arbitration. Please communicate with your bank to get the updates about this dispute as it's them handling this and to set proper expectation, this process takes time.
If you have any questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service
There is nothing I am impressed with DHgate. First, their product listing is such a mess. There are tons of nonsense listing like a "shipping fee", "if you want this, please send a message", etc. which is so unorganized. Second, price is not that cheap compared with its competitor sites. Their payment system is also poor. There is a canceled order from seller, they refund my money to dhpay which is terrible for people outside China to reuse that. Finally, my first purchase is totally a waste of money. Other than my unusable refund money in dhpay, the only product I've received has so poor quality. The only reason to try this site in the first place is to use my skrill.com's money, until today I've realized this is also my last.
Hi Pitakpol,
You will need to choose the courier that you want to use in the item page before you can place an order. All the shipping couriers are shown in the item page as well as the shipping time and cost (if there's any). The refund was applied in your DHpay account since you've used Moneybookers when making a payment.
This order is already closed and you have released the payment to the seller. If you have issues with the product, please communicate with the merchant for a resolution on this issue which is either a refund or a replacement. You may ask the seller to send you a message stating "I agree to give you a refund for the amount of $***". Once the seller sends you this message, please contact us back so that we can operate it for you.
If you have any questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service
Don't waste your time. Would never come to this site again for any reason what so ever. Not worth my time.
Hi Roberta,
We understand the importance in getting a resolution on this issue. We checked here and a refund for the amount of $14.52 was completed on our system on 2017-10-06 04:43 and the money was returned to the same card account you've used to pay for this order.
The refund will reflect in your account within 10-15 working days but it can take sooner depending on the refund process of your bank. Rest assured you will receive the refund as this was already sent out from our end.
If you have any questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service
My experience with this company was beyond horrible. I ordered a dress for my daughter's wedding and it didn't fit. Their refund/refund policy is a complicated nigjtmare involving taking numerous pictures and email after email. Bottom line, they refused to refund my money so I am stuck with a dress I cannot wear. I was contacted by the seller after complaining aggressively and I was told that I would receive a 35 dollar partial tefund if I submitted a review saying the dress was beautiful. The dress is beautiful, so I reluctantly agreed to do this. I submitted the review and I have heard nothing since! I am still stuck with a 100 dollar dress that I am unable to wear!
Hi JimiAnn,
We understand the importance in getting a resolution on this issue. We checked here and the dispute was released since there was no valid evidence provided. We are committed to giving a refund as long as our refund process is followed. In item not as described cases, we'll be needing photos which will build up your claim so that we can mediate on the issue successfully and give you a favorable solution.
We pulled up your messaging system and the seller sent you a message that they will refund you for the amount of $35. We will forward this to our team so that this will be facilitated, please check your inbox for the updates after 48 working hours.
If you have any questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service
This is what you get if you buy cheep. The shoes did come the day they expected but they looked so bad. You could tell they were a fake from a mile away
Hi Ria,
We understand the importance in getting a resolution on this issue. For this issue, we suggest that you communicate with the seller and reach an agreement for either a refund or a replacement. If you want to get a refund, please ask the seller to send you a message stating "I agree to give you a refund for the amount of $***". Once the seller sends you this message, please contact us back so that we can operate it for you.
If you prefer to get a replacement, please ask for the replacement tracking number so that we can help you track it from time to time.
If you have any questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service
This seller offer me $1 refund when I ordered $56 didn't received no tracking update in over thirty days. He threatens me and tells me how stupid i am for not replying right back he then continues to message muilple messages to me saying I can't read English and he wants me to change my reason for dispute then said he would refund me. I wasnt online when i chdck my dispute status i had 8 or so long uglt messages. I never had anyone to message such a message usally theu are polite and teying to make rhe buyer happy most offer to reship. This sellers jist offer me $1 he/she is real piece of crap you don't harasses buyers if you want them to buy from you. If you want rip people off and then send nasty messages I'm gonna tell the world not to order from this piece of crap. My order is not resolved. I will update if he does not refund me like he has said when making his threats. Dhgates needs to read his messages. He or she is not a kind business person. Beach_cmlumy is the sellers name I'm sure he's done so before.
Hi Krystal,
We understand the importance in getting a resolution on this issue. We checked here and a refund for the amount of $51.6 was processed on this order on 2017-10-02 and the money was returned to the same card account you've used to pay for this order. This will reflect in your account within 10-15 working days but it will depend on the refund process of your bank.
Rest assured you will receive the full refund since this was already sent out from our end.
If you have any questions, please do not hesitate in chatting with us by clicking on ‘Online Chat’ from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service
We love the site! Always a great experience we shop on dhgate all the time. New to the site but everything is always awesome and when it is not they make sure that everything is great!
Hi Neige,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Exact same situation as the review before. Bought a dress sizes way off... Have been trying to work for a month with dhgate about a return and no luck. Have contacted them several times and every time they tell me the seller hasn't responded yet. They say just give them 24 more hours. This has been the exact same conversation I had with them the last 5 times. (give them 24 hours). Now a month later I am out $100! STAY AWAY FROM DHGATE!
Hi Kaleb,
We understand the importance in getting a resolution on this issue. We checked here and you have filed a chargeback dispute. In this case, we do not have rights to the arbitration as it's your bank who only handles it and this process take time.
We suggest that you contact your bank and ask for the updates about this order directly. DHgate protects the safety of the customer in each transaction and we are committed to giving a refund as long as our refund process is followed.
If you have any questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service
I personally emailed the manufacturer and said I needed the dress by a certain date and he promised it would come in time with no worries, it was post poned and I got the dress too late to wear it. Not to mention, there is a rip in the side of the dress and loose strings everywhere!
This was the most awful experience I have ever had. I would rather pay 3 times what the item cost than deal with them ever again!
Hi Morgan,
Please elaborate more details about your review so that we can provide further assistance. We tracked the parcel and this was successfully delivered to a parcel locker at 12:59 pm on October 4,2017 in GILBERT, AZ 85295. Here is the link for the tracking result: https :// tools. Usps. Com/go/TrackConfirmAction? TRef=fullpage&tLc=2&text28777=&tLabels=LW840844452CN%2C
Do you have problems with the product? If you have any questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service
I ordered a wedding dress and asked that it not be sized for a speedy delivery to be sure its what I wanted in enough time.
I messaged the seller ELEGANT DRESS to ship asap and they replied okay- Weeks went by and still no shipping on the dress. I canceled the order and requested a refund- CANCELATION And REFUND denied from seller.
And what do you know a week later DRESS SHIPPED-
It is being returned and delivery will be denied.
I mailed CUSTOMER SERVICE- If you want to call it that with ZERO REPLY
This company is HORRIBLE- I will never ever order from them again.
CUSTOMER SERVICE SUCKS and do NOT ever order from seller ELEGANT DRESS- They are horrible and care nothing about there customers they are GREEDY and unprofessional. A. Kilburg
Hi Ardelle,
We understand the importance in having this issue resolved. We checked here and this order was shipped on the 25th after the shipping deadline. We checked here and DHL labelled this product as delivered according to the tracking site: http://www.dhl.com/en/express/tracking.html?AWB=3173689956&brand=DHL
Sellers have the option to decline refund requests especially if they have already processed the order. When you make an order, please be sure to check the shipping time and processing time for you to be properly guided on the ETA.
We suggest that you file a dispute if you want to get a refund. To do this, please log into your DHgate account using a browser on your device and open this link: http://www.dhgate.com/myaccount/refund/refundafter.do?act=newAgreementFromTrader&rfxid=ff8080815e56a587015e57325b192b67
Once the dispute is filed, the seller is given 5 days to resolve the issue. If the dispute is unresolved until the 5th day, please contact us back so that we can operate it for you.
If you have any questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service
The dress I order was not only several sizes to small, it was at least 18 inches to long. Worst of all, it was not even close to the color Gold. It was Beige. DHgate's website makes it impossible to return anything and they would not work with me at all. You can even call them! Horrible company! Stay away!
Hi Lou,
We understand the importance in getting a resolution on this issue. We checked here and this order was already closed and the dispute was also released since the complaint was not filed within the 7 days time frame since the item was delivered.
For this issue, please contact the seller and ask them to send you a message stating "I agree to give you a refund for the amount of $***". Once the seller sends you this message, please contact us back so that we can operate it for you.
We are committed to giving a refund as long as our refund process is followed. For your future reference, please contact us immediately if you have any issues about your orders so that we can help you in getting a resolution right away.
If you have any questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service
I bought a Premier League Tshirt, fast delivery, good quality, good service. 100% recomendable. So many sellers has all needs that I want.
Hi Sio,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
I have tried very expensive hair and let me just say I am in love with this hair. It is great quality, very thick and silky. Plus shipping was very fast and the customer service was excellent, definitely will be buying again
Hi mariana,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
DHgate Online chat is robotic - completely useless to try to either get a replacement or be refunded. I'll never use DHgate... rather use Amazon (customer support brilliant). You may get the item cheaper... but it won't work, so buy from a more reputable online company (Amazon).
Hi Conrad,
We understand the importance in getting a resolution on this issue. We checked here and you've filed a chargeback dispute on this order. In this case, DHgate does not have rights to the arbitration since this is only handled by your bank. Please communicate with them directly to get updates and to set proper expectation, this process will take time.
We are committed to giving a refund as long as our refund process is followed.
If you have any questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service
I ordered a pair of yeezy's from the website I ordered a size 5 and they sent me a size 4... they asked me to send them pictures to confirm they sent the wrong size, which i did. But they have yet to resolve this matter... it took forever to get the item and now when I express my concern they keep replying with their automated emails that I received my package... so it's not that I'm saying I didn't receive my package. I just didn't receive what I ordered... so beware folks sometimes you don't get what you pay for... I expect to either get my money back and I will gladly shipped back. Or get the right size and I'll gladly ship this item back
Hi Attanya,
We understand your side on this issue, we checked this order and this was already closed. We also found here and you haven't filed a dispute, for your future reference, please contact Customer Service immediately if you have any issues with the products that you ordered so that we can assist you in getting a resolution right away.
For this issue, we suggest that you communicate with the seller. If you prefer to get a refund, please ask the seller to send you a message stating "I agree to give you a refund for the amount of $***". Once the seller sends you this message, please contact us back so that we can operate it for you. If you want to get a replacement, please ask the seller for the replacement tracking number so that we can help you track its whereabouts from time to time.
Please send a new message to the seller today and if they will not respond after 48 working hours, please contact us back so that we can assist you further.
If you have any questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service
Hello! I just bought some bags for very low price.Is it possible I will get my items or not? Who will return my money if I won't receive my bags?
Hi Irmina,
We checked here and you have requested for this order to be cancelled before the seller shipped it. A refund was returned to the same card account you've used to pay for the order on 2017-09-25 and it will reflect in your account within 10-15 working days but it depends on the refund process of your bank.
DHgate will hold your money after you've made a payment, this means that it is also us who's going to return the money if the seller does not fulfill the transaction. We will also only release the payment to the seller once you will confirm the delivery of the goods.
If you have any questions, please do not hesitate in chatting with us by clicking on ‘Online Chat’ from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service
I ordered two bridesmaid dresses. After several weeks they showed up, but the only similarity to the pictures shown online were the color and the length, everything else was different. When I immediately notified the seller they tried to say the dresses look great and I should just keep them. A week later, still arguing with the seller and the customer service online (you can't talk to a real person on the phone, just online chats). Now I'm supposed to pay to ship the dresses back and hopefully get a refund or get a $20 refund on a $150 order and keep the dresses that I never ordered in the first place! AWFUL, AWFUL, AWFUL.
Hi Jennifer,
We understand the importance in getting a resolution on this issue. Please send us the correct order number pertaining to this issue so that we can check the order details for us to see how we can assist you in getting a resolution.
The order number you gave doesn't match and seemed lacking in numbers.If you have any questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service
I have ordered mutliple shirts and other items (eg car mounts) as well. Most of the time they are shipped to Europe quite fast. The quality is more then okay consedering the very low prices you pay. Highly recommended!
Hi Yves,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Christiana,
We understand the importance in getting a resolution on this issue. We suggest that you communicate with the seller and reach an agreement for either a refund or a replacement. If you want to get a refund, please ask the seller to send you a message stating "I agree to give you a refund for the amount of $***". Once the seller sends you this message, please contact us back so that we can operate it for you.
If you prefer to get a replacement, please ask the seller for the replacement tracking number so that we can help you track its whereabouts from time to time.
For your future reference, please contact us back immediately if you have any issues about your orders so that we can assist you in getting a resolution right away.
If you have any questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service