Norman G.

The book was quite a bit less expensive than other online sellers, and arrived within a week, as expected.

I ordered and received 11 LED light bulbs from DHGate (seller was buytoo). However, the bulbs I received were 5 W, instead of the 12 W that I ordered. (also, I ordered one of them to be dimmable, but none was). I sent a message to the seller (buytoo), but after a week I did not receive a response. So, I started the return process. Before DHGate would approach the seller for a return, they needed me to send them "evidence" that the bulbs were the wrong ones. The bulbs had absolutely no markings on them, even though they were advertised as Cree bulbs. To make a long story short, I eventually sent DHGate a picture of the 11 bulbs, with three of them plugged into a power meter. The power meter showed 15 W. This was accepted as evidence. I asked how many of their customers would have a power meter? What else would they have accepted as evidence? But I got no response. I explained that the other companies I have dealt with would just accept back the merchandise, with no hassle. Now, after being assured that the seller would pay the return shipping, I was informed that I would need to pay the return shipping, and then get reimbursed once the seller has received back the bulbs. Well, not quite, there was a handling fee I would have to pay. At this point, I decided not to throw good money after bad, and I stopped pursuing the "returning" of the bulbs. I gave 1 star instead of 0 stars, because the bulbs, albeit the wrong ones, arrived in good shape in good time. There was a mediation process, although it was seriously flawed. I definitely plan never to deal again with DHGate.