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Book Outlet

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Illinois
2 reviews
0 helpful votes
Follow Courtney T.
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I've ordered books from BO a few times now
February 15, 2023

I've ordered books from BO a few times now. Sometimes the shipping takes a little longer than I'd like. This particular order was surprisingly fast. For the most part the books arrived in very good condition. One was a little more tattered than I'd like, but considering it's a book outlet, not anymore than I'd expect.

I have received books that were on fair condition and I have reached out to BO. They exchange them with no issues. I sent them pictures and they sent me a new copy in nearly excellent condition.
Customer service is always wonderful when working with BO.

Date of experience: February 15, 2023
California
1 review
0 helpful votes
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Customer service
April 11, 2024

I've ordered form here many times a mever had an issue until recently. While I know this was their problem to begin with. I can't be more than impressed with their rapid responses from customer service. A book I ordered didn't come in and they covered all costs to get it to me, on an order than got free shipping due to a promo. They responded quickly and sorted out the problem to no extra cost to me, also offering a refund. Excellent experience with them. Will continue to order from here.

Date of experience: April 9, 2024
New York
2 reviews
0 helpful votes
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Highly satisfied
November 16, 2023

I normally buy my books from another website but decided to give this site a try since it was $5.99 a book. I just got my order. The books are brand spanking new. I was so utterly shocked and excited. Will definitely buy my books here from now on. Thank you so much for high quality books at a great price.

Date of experience: November 14, 2023
Kentucky
1 review
2 helpful votes
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A little bit of packing material would solve a lot of problems for bookoutlet. The order I received most recently had a lot of damage because the box was too big for the amount of books I ordered. They got tossed around one too many times in transit and without any packing material at all, white a bit of damage ensued. Although not enough, of course, for bookoutlet's return policy to do anything about. Convenient.

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Date of experience: August 23, 2022
Jennifer B. Book Outlet Rep
over a year old

Hi K B.
Thank you for reaching out. We are so sorry to hear you items arrived in subpar condition. We would certainly appreciate the opportunity to remedy the situation. We kindly ask that you please submit a Service Ticket to our Customer Experience Team with some photos exhibiting the damages and we will be able to assist!
All the best,

California
1 review
0 helpful votes
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First Purchase Was Excellent
July 28, 2021

I made my first purchase from BookOutlet.com this month and I'm so pleased. Both books are brand-new condition for a fraction of the full retail price available on other major bookseller sites. Discovering BookOutlet is a danger for my wallet-- now my book budget will go even farther!

Date of experience: July 27, 2021
New York
1 review
2 helpful votes
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Book Obsessed
July 30, 2022

Love shopping here for books. These books come in great condition and shipped pretty quickly at a GREAT price. I would say one thing to note if you've never ordered discount/outlet books, that they usually do have a marking(dot in marker)somewhere on the top or bottom. This doesn't bother me as the price makes it worth it and the book is fully readable. I've had multiple orders and each I've been satisfied with all of them.

Date of experience: July 28, 2022
Canada
1 review
0 helpful votes
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Great Thorold business
August 24, 2021

I ordered a number of books earlier this month. Happy to support a local company rather than Amazon, etc. Prices were equal or better to larger online retailers. Quick free shipping with tracking. Website was easy to use and search for books. Unbeatable selection

Date of experience: August 23, 2021
Minnesota
1 review
0 helpful votes
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Exactly as described
June 24, 2021

Excellent source of quality books. The "Bargain Books" on the site are Brand New Publisher's Overstock at very reasonable prices. Shipping costs are relatively low (a flat rate for multiple books ordered together and free if order totals $35 or more). I ordered 3 1st Edition Hardback copies of books. (See photo.) Very happy with this seller.

Date of experience: June 24, 2021
District of Columbia
3 reviews
1 helpful vote
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I placed my second order at Book Outlet recently and I think that I am a fan. The prices are amazing and while the selection is a bit random, it's not hard to find something cool in most categories. I was focused on cookbooks,. Books about food,. And kids' books and I found some. Great selections. Some books arrived with stickers or price tags from other retail outlets - I just peeled those off. The downside is definitely the shipping time as one week after the shipping label has been created, my second order still has not been dropped off with USPS. I assume that book outlet saves some money by making less frequent drop shipments? I think it's worth it. I was buying gifts well in advance. Don't place an order at Book Outlet that you intend to give as a gift in one. Week or even three! Just enjoy the low prices and be patient!

Date of experience: March 4, 2021
Idaho
1 review
2 helpful votes
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Slow shipping and awful packing
July 16, 2022

When I order books as heavy as Marvel omnibus. That weighs anywhere between 5-15 pounds each you would think the company would put some kind of bubble wrap or anything around the book. For protection. Well, I ordered 3 and this company puts nothing but the books so they got all beat up to the moon and back. Corners were destroyed dust jackets were destroyed and ripped. I sent them pictures of it and they said this is acceptable per our policy. After I sent them a picture of the box see below it came in as well. That was tapped by the post office so the box didn't fall apart anymore. What a joke. I'm stuck with 3 more books coming in the mail that I'm sure will be just as poorly packaged. If the company would have at least taken some kind of responsibility and said we messed up or yeah that box was destroyed and your books got damaged. I would have been more on their side but yeah never again from them no matter how much you think your saving on books.

Date of experience: June 16, 2022
Jennifer B. Book Outlet Rep
over a year old

Thank you for your feedback. We are sorry the books were not in a condition expected. Please note, we sell publisher overstock which may have some wear. Thank you for your understanding.

Book Outlet Team

Florida
1 review
0 helpful votes
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Handled a large order with such care!
May 12, 2022

I made a substantial order for our family's library and it was handled with such care and speed!

Each of the boxes were filled with like-new condition books, carefully protected in transit. 16 boxes down and 3 more to go! I'm so glad I found this company!

Date of experience: May 12, 2022
Canada
1 review
0 helpful votes
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Great Price, Okay selection
July 16, 2021

Prices are always fantastic! I do however wish there was an easier way to narrow down the books available without having to sift through 1-100+pages. They do have a search function, but, sometimes it would be nice to have fiction subsections.

Date of experience: July 15, 2021
Michigan
1 review
1 helpful vote
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Love them, but there is room for improvement
August 29, 2022

I've been buying from Book Outlet for several years now. While I love that I am able to get new books for a lot lower cost, I still get frustrated with their shipping. They don't put any packing materials in their boxes, so at least one book in my order arrives damaged every time. This most recent package had 2 damaged books out of the 7 books I ordered. While their customer service is good at either refunding your money or sending a replacement copy if they have one, I would prefer to just get the books I ordered in the condition they're supposed to be.

Date of experience: August 29, 2022
Louisiana
1 review
0 helpful votes
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I got 4 books all for $24 (and that's including shipping.) the books are all in good condition as well! My package came about a week after I ordered it so I would highly recommend ordering from them. I'm definitely going to do so again.

Date of experience: August 24, 2021
Canada
1 review
1 helpful vote
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Such a steal!
May 23, 2022

I've purchased from the book outlet several times now. I usually buy 20+ items because the deals are so good. They have a great selection of items. I bought a bunch of highly rated cook books for my instant pot. I also bought a lot of board books and even a few toys for my baby. Its just an amazing deal every time. They ship pretty quickly and pack the box carefully. I'm happy with them and will continue to get books especially for my son as he grows!

Date of experience: May 23, 2022
New York
1 review
2 helpful votes
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Very Cheap Prices, Excellent Condition!
July 20, 2021

While the wait was a little long, I managed to buy a book that would regularly cost $15.00 for around $8.00! ($13.68 USD including taxes and shipping). My product came in excellent condition and they even gave me a free bookmark :) (with a coupon for $5 off my next order!) I would definitely recommend this website to any book lover, as its like the gift that keeps on giving!

Date of experience: July 20, 2021
Michigan
1 review
0 helpful votes
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Books in good shape for good prices.
May 9, 2022

Can get new books for great deals and there's sales/specials, too. I've gotten store stickers on some and was able to peel it off pretty easily so no issues with these coming from stores (basically Book Outlet takes overstock from places and sells them cheap). I don't like how the books are just set in a box with no protection. My last order I received, the box was broken, one paperback was sitting inside the cover of another paperback, the edges of my books were a little messed up (probably from hitting the inside of the box), and there was even an unidentified item in there! I sent a ticket and have yet to hear back. I've included the pictures I sent in my ticket here... Overall, I haven't had any major issues ordering books through this site and will continue to be a customer if I see something I like.

Date of experience: May 9, 2022
Virginia
1 review
0 helpful votes
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Great Prices!
December 6, 2022

I have been getting books from Book Outlet for a few months now and I absolutely love it! This is definitely one of my favorite book websites. The prices and sales are always great and they gave good selections.

Date of experience: December 5, 2022
Texas
1 review
0 helpful votes
Follow Brittany B.
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I have order twice now and overall the products are nice. I have found a few items crunched up, in not exactly stellar condition but it's ok. My issue is the shipping. They seem to only ship using USPS and talk about delay?! Over a week and I'm still awaiting a box. I really wish they had different shipping options.

Date of experience: September 15, 2022
Jennifer B. Book Outlet Rep
over a year old

Hi Brittany,
Thank you for your feedback. We sincerely appreciate it and will certainly pass it along, waiting for good books to arrive always feels too long! We are always looking for ways to improve our services so we will look into how we can address this!
All the best

Canada
1 review
0 helpful votes
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I LOVE this store!
June 17, 2022

For years it's been a tradition to travel 2 hours to shop in person once or twice a year with my daughters - the old train station just makes me a happy browser. It's also just as fun to receive a box of books direct to my home - quickly and in great condition - any time I want. Thank you Book Outlet!

Date of experience: June 16, 2022

Overview

Book Outlet has a rating of 3.6 stars from 1,737 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Book Outlet most frequently mention great prices, customer service and new books. Book Outlet ranks 6th among Books sites.

service
293
value
1,580
shipping
1,580
returns
42
quality
1,596

Instant Feedback

38,687 reviews
+107