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Exact same situation as the review before. Bought a dress sizes way off... Have been trying to work for a month with dhgate about a return and no luck. Have contacted them several times and every time they tell me the seller hasn't responded yet. They say just give them 24 more hours. This has been the exact same conversation I had with them the last 5 times. (give them 24 hours). Now a month later I am out $100! STAY AWAY FROM DHGATE!
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Hi Kaleb,
We understand the importance in getting a resolution on this issue. We checked here and you have filed a chargeback dispute. In this case, we do not have rights to the arbitration as it's your bank who only handles it and this process take time.
We suggest that you contact your bank and ask for the updates about this order directly. DHgate protects the safety of the customer in each transaction and we are committed to giving a refund as long as our refund process is followed.
If you have any questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service