I am taking my boyfriend to the military ball this fall, and so he decided to purchase a suit from our local Macy's.
The man in the men's department was rather helpful - until it came time to ring us up. He first ran the card without the sale (which took off 40 dollars) so he canceled the transaction and then went to run the card again which was then suddenly declined because the money that he had moved to that account had already been removed by Macy's. So after the man had originally said that we couldn't pay in cash, he decided it was alright to place the order with a cash payment. We had him politely call over his manager where we had the three receipts printed and brought it to her attention that the first card transaction yes said it was canceled but that the money was already gone from his account and that we would, as originally stated, like to pay in cash. The manager wasn't very helpful because all she said was "Well, this is what the computer says." Now its a week later, and the money has still not been returned to my boyfriends bank account and Macy's has officially double charged him for a three piece suit that should only have cost him $260 but now effectively cost him $560. My advice? Don't go to Macy's. Go somewhere local that won't tell you what the computer says and actually help you. We are going back today to dispute the charge to his card.