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My experience with this company was beyond horrible. I ordered a dress for my daughter's wedding and it didn't fit. Their refund/refund policy is a complicated nigjtmare involving taking numerous pictures and email after email. Bottom line, they refused to refund my money so I am stuck with a dress I cannot wear. I was contacted by the seller after complaining aggressively and I was told that I would receive a 35 dollar partial tefund if I submitted a review saying the dress was beautiful. The dress is beautiful, so I reluctantly agreed to do this. I submitted the review and I have heard nothing since! I am still stuck with a 100 dollar dress that I am unable to wear!
Jimiann B.'s review of DHgate earned 3 Very Helpful votes
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This is my second review on this issue. I purchased this gown from DHGate for my granddaughters...
Hi JimiAnn,
We understand the importance in getting a resolution on this issue. We checked here and the dispute was released since there was no valid evidence provided. We are committed to giving a refund as long as our refund process is followed. In item not as described cases, we'll be needing photos which will build up your claim so that we can mediate on the issue successfully and give you a favorable solution.
We pulled up your messaging system and the seller sent you a message that they will refund you for the amount of $35. We will forward this to our team so that this will be facilitated, please check your inbox for the updates after 48 working hours.
If you have any questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service