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I ordered a wedding dress and asked that it not be sized for a speedy delivery to be sure its what I wanted in enough time.
I messaged the seller ELEGANT DRESS to ship asap and they replied okay- Weeks went by and still no shipping on the dress. I canceled the order and requested a refund- CANCELATION And REFUND denied from seller.
And what do you know a week later DRESS SHIPPED-
It is being returned and delivery will be denied.
I mailed CUSTOMER SERVICE- If you want to call it that with ZERO REPLY
This company is HORRIBLE- I will never ever order from them again.
CUSTOMER SERVICE SUCKS and do NOT ever order from seller ELEGANT DRESS- They are horrible and care nothing about there customers they are GREEDY and unprofessional. A. Kilburg
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This is my second review on this issue. I purchased this gown from DHGate for my granddaughters...
Hi Ardelle,
We understand the importance in having this issue resolved. We checked here and this order was shipped on the 25th after the shipping deadline. We checked here and DHL labelled this product as delivered according to the tracking site: http://www.dhl.com/en/express/tracking.html?AWB=3173689956&brand=DHL
Sellers have the option to decline refund requests especially if they have already processed the order. When you make an order, please be sure to check the shipping time and processing time for you to be properly guided on the ETA.
We suggest that you file a dispute if you want to get a refund. To do this, please log into your DHgate account using a browser on your device and open this link: http://www.dhgate.com/myaccount/refund/refundafter.do?act=newAgreementFromTrader&rfxid=ff8080815e56a587015e57325b192b67
Once the dispute is filed, the seller is given 5 days to resolve the issue. If the dispute is unresolved until the 5th day, please contact us back so that we can operate it for you.
If you have any questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service