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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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Overall a good shopping experience. Have ordered several products from the site and will continue. Some sellers take longer to ship than others so you have to find the right ones.
Amazing website, I use it all the time! The dispute process in case of any problems is very comprehensive and there are lots of convenient payment methods.
Very disappointed with my purchase of 3 piece trouser suit. Material awful not what I expected could have done better going to Primark.
Pathetic can't come with a more nice word for them. Ordered yet struggled to pay. Got in touch and they wanted pictures of my card. Ok here you go... Even after 2 weeks no response. Some stupid holidays. Several Online complaints several complaint numbers several people to talk to and send bunch of info. Again and again yet no outcome. Finally orders are cancelled. Total crap!
We purchased two dresses on DHgate for a homecoming dance. They said it would be delivered well before the dance. Not only did we not receive them for the dance we received them 2 weeks later and then the seller said it was past the time to return the item. What a crock of crap. I will NEVER order from these guys again and I suggest you do your research if you do. They are very unwilling to work with you even when it is their fault. STAY AWAY FROM THIS WEBSITE and order for the good old USA. Customer support sucks too. They constantly redirect you and then hang up on you.
Ordered beginning of Aug and paid.
Till now no item receive and live chat with DH Gate... respond very bad.
Message the seller no respond, live chat no respond.
Check the store and show up like this
"Sorry, the page does not exist.
Click either link below to go back to: Previous pageHome page "
I ordered a pair of white timberlands boots. And instead of sending me the boots they sent me a ugly dark blue dress a ugly purple sweater and a ugly pink zipper cotton track jacket. Now I have to dispute the transaction with my bank because I know that they are not going to give me my money back. And I am waiting to recieve a red pair of timberland boots that I ordered as well. Lets see what they give me for those.
My first order was late by 6 days.The product sold good so I doubled my order and paid never received it. Spoke to someone and they said my order never got send out and they would resend it. Two weeks latter I called back and they said it was send out. I waited another week called them again and they said it was delivered to look at some pictures they send that I never received either so I have no idea what there talking about pics. Put in dispute and they denied it and kept my money and never send products.
Literally the most $#*!tiest website on the internet, do not buy from them. Unless you want your item a year from when you order it oh and the BEST part you dont get your money back.
Ordered and paid for a pair of shoes for my son that never showed up. Now I am enduring the bleak "dispute" phase of their process... No faith in this organization at all.
Hi Nancy,
We understand the importance in getting a resolution on this issue. We checked here and it's great to know that you have already filed a dispute. You did the best thing in notifying us about the problem on this transaction. The seller is given 5 days to resolve the issue, if the merchant will not respond on the proposal until the 5th day, a refund will be automatically processed on the 6th day.
We apologize for the inconvenience this issue had caused you, however, we do not tolerate this behavior and we'll ensure that the seller gets appropriate punishment.
If you have any questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service
I ordered two jerseys September 25,2017. One for myself and one for my daughter. I received my jersey in about a week. However my daughters jersey didn't come until today, October 14,2107. She has waited patiently everyday for this. Finally it shows up. Only to be totally disappointed due to the fact that it is huge on her. It clearly had a M on it and is the exact same size as my jersey. I can't tell how disappointed we both are after waiting for several weeks. She doesn't want to return because she would like to give it to her sister. I have made the decision after this experience not to shop on the website anymore in fear of not receiving what I paid money for or for the disappointed look on my daughters face again.
Hi Jessica,
We understand your side on this issue, we suggest that you file a dispute so that we can assist you in getting a resolution. To do this, please log into your DHgate account using a browser on your device and open this link: http://www.dhgate.com/myaccount/refund/refundafter.do?act=newAgreementFromTrader&rfxid=ff8080815e94fe72015eba695a9f1bde
Once the dispute is filed, the seller is given 5 days to resolve the issue. If the dispute is unresolved until the 5th day, please contact us back so that we can assist you further.
If you have any questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service
I ordered 2 shirts 3 weeks ago, which said it would only take 2-3 days to ship. I've left several messages. They keep telling me the post office is closed for some dumb $#*! holiday. However I got another message saying I won't get it until Dec. IM PISSED!
Hi Rhonda,
We checked here and this order was shipped by the seller on October 5, according to the tracking site the item item arrived at the USPS facility in BURLINGAME, CA 94010 on October 16,2017 at 1:38 pm. The item is currently in transit to the destination.
Can you tell us where did you see the 2-3 days shipping time please? We checked the items you've ordered and the processing time needed by the seller to prepare the products after your payment is confirmed is 7 business days for each and you chose Chinapostairmail as the courier which takes 8-29 days for delivery according to the item page.
The deadline for the shipment to be delivered is on 2017-12-04, however, it doesn't mean that this is the date that the parcel will be delivered. Let us know if the items will not be delivered on this date so that we can assist you further. You may contact your post office now and ask for their scheduled delivery of this parcel LW940781698CN since they are in charge for it right now.
For your future reference, please check the item page properly for you to be properly guided on the shipping times.
If you have any questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service
Because of DHGate, I have been able to start my own business right from the comfort of my own home. When I had my very first problem with a seller (a month and a half after I started buying from them every week) they were right there to help and got the ball rolling with the issue. I love them!
Hi Dawn,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
I paid for a dress sent it directly back to seller officesupply (poor poor quality) who agreed to refund me, but what a scam never got it. After months arguing that I would not take down the review (I was going to post it again after my refund) in order to get partial refund ($40) I had to remove the review and I did. Then they were suppose to send my the balance of the refund. Unfortunately, they are scammers they told me today the seller was fired. I said you are seller that I've been dealing with you for almost 4 months. Now, they don't respond. Dhgate is no better they deactivated the online chat.
Hi Tasha,
We understand the importance in getting a resolution on this issue. Please send us the correct order number pertaining to this issue so that we can check the order details for us to see how we can assist you in getting a resolution.
Our live chat service is not deactivated, this is still available. If you have any questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service
I ordered a dress for my son's wedding and not only did it not fit (I specifically looked at all the measurements that were given to me) but the material used was at best sub-par! The dress does not resemble the picture at all. I have tried repeatedly to return the dress. The address that was given does not exist (per my local post office) the mediation was a joke. I have spent way too much time trying to resolve this and still have nothing to show but an extremely ugly and poorly made dress. They continue to give the run-around knowing people will eventually give up. How many times does one have to "give evidence" that the dress is a piece of crap! After you continually give evidence they claim that you cannot ask for a refund because it has been more than 7 days. 7 days? Who has a return policy like that?
Hi Gina,
We understand the importance in getting a resolution on this issue. We checked here and the dispute was released since this was already beyond the 7 days time frame given to you to file a complaint for items received not as described.
Please check these links for your reference about our policies: http://help.dhgate.com/help/buyerhelpen.php?artid=D364B2DE1CADD9F5E04010AC0C644F06&catid=3302#help_php-searchmiddel-1 and http://help.dhgate.com/help/buyerhelpen.php?artid=55E86F0F79CE5D5DE0537A6415ACA226&catid=3301#help_php-searchmiddel-11
Please communicate with the seller and reach an agreement for a refund, we will be needing the merchant's confirmation in order for us to processs the refund now. Please ask the seller to send you a message stating "I agree to give you a refund for the amount of $***". Once the seller sends you this message, please contact us back so that we can operate it for you.
If you have any questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service
I receive an incorrect order. No big deal, only $20, but there is absolutely no way to contact the company to correct the order. I tried 'online chat' and waited for 20-min, then 25-min, and gave up.
Hi Jerrell,
We understand the importance in getting a resolution on this issue. We suggest that you communicate with the seller and ask for either a refund or a replacement. To contact the seller, please log into your DHgate account and find the order number on this page: https://dg.dhgate.com/buyerordmng/orderList/list.do?params.linkType=103
Once found, please click the "message seller" button on top of the order details, our sellers are willing to resolve issues with the transaction as long as they're notified about it.
If you want to get a refund, please ask the seller to send you a message stating "I agree to give you a refund for the amount of $***". Once the seller sends you this message, please contact us back so that we can operate it for you. If you prefer to get a replacement, please ask the seller for the replacement tracking number so that we can help you track it from time to time.
If you have any questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service
I have ordered my wedding dress when ordering it said 5-15 days it has been close to 30 days with it still in processing left a message on the site with no response and no way to contact this company took my money but no dress as of yet
Hi Zjaron,
We checked here and the 15 business days is the processing time needed by the seller to prepare the item after your payment is confirmed and this is different from the shipping time. The shipping time refers to the time needed by the courier to deliver the item to your location. We found here and you chose DHL which takes 2-7 days according to the tracking site. The merchant will ship the item on or before 2017-10-24, once this order is shipped, we'll notify you for the tracking number immediately.
Please be sure to check the processing and shipping time for your future reference for you to be properly guided, these information can be found in the item page.
If you have any questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service
Bought a pair of (fake) trainers that came apart at the seam, DHGate don't get involved in anything- they just tell you to contact the seller. The "live chat' page takes forever and is no help. Seller is a conman not prepared to pay for return shipping and offered a low refund. Scam artists, don't bother
Hi Natashka,
We checked this order and a refund for the amount of $40 was processed on this order on 2017-10-12 05:10 and it was returned to the same card account you've used to pay. This will reflect in your account within 10-15 working days but it will depend on the refund process of your bank.
For your future reference, please contact us immediately if you have any issues with your orders so that we can assist you in getting a resolution right away. We are committed to giving a full refund as long as our refund process is followed. Please also make sure that your internet speed is excellent for you to be able to connect to our chat successfully.
If you have any questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service
I am out $215 after placing an order here. I got something I did not order nor want, and they refuse to refund me, there is no guarantee there it is a total lie.
Hi Tara,
We checked and a refund of $50 was processed on this order on 2017-10-17 after you've reached an agreement with the seller. The money will be returned to the same card account you've used to pay for the order and this will reflect in your account within 10-15 working days, it can take sooner depending on the refund process of your bank. The coupon you've used for this order was also returned and you can use this on an order of $100 excluding the shipping cost.
If you have any questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service
I had suspicions i could get scammed but its very reliabel adn teh site is easy to navigate through and provides accurate tracking information and makes the communication between seller and buyer really accesiable
Hi Rana,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Daysi,
We checked your order and we can see that this has already been canceled and the refund was completed on our system on 2017-09-28 08:40.
Usually, your refund will be completed by your bank within 10-15 working days. Please contact your card issuing bank to check in their reversal system whether there is a refund record from China in USD. If not, please request your card issuing bank to contact (VISA/AMEX/MASTERCARD) to check the record.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Sil
Customer Service Center
DHgate.com