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I have ordered my wedding dress when ordering it said 5-15 days it has been close to 30 days with it still in processing left a message on the site with no response and no way to contact this company took my money but no dress as of yet
Zjaron M.'s review of DHgate earned 2 Very Helpful votes
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This is my second review on this issue. I purchased this gown from DHGate for my granddaughters...
Hi Zjaron,
We checked here and the 15 business days is the processing time needed by the seller to prepare the item after your payment is confirmed and this is different from the shipping time. The shipping time refers to the time needed by the courier to deliver the item to your location. We found here and you chose DHL which takes 2-7 days according to the tracking site. The merchant will ship the item on or before 2017-10-24, once this order is shipped, we'll notify you for the tracking number immediately.
Please be sure to check the processing and shipping time for your future reference for you to be properly guided, these information can be found in the item page.
If you have any questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service