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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
This summary is generated by AI, based on text from customer reviews
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Bought clothes for my dog and other stuff. Everything is ok, came quickly and with a great quality. Gonna buy more from this shop.
Send us a US 10/ 9 UK Thats our size in UK but when I recived my item the sizes was too big, we tried to contracted the seller the communication was ok but we asks if we could exchange are the right size of shoes but no they wanted offer us $15.00 refund BUT WE DID WANT THAT IT WOULD BE GREAT IF THE SELLER SEND US THE RIGHT SIZE US 9.5. But no
You are able to find great products at an amazing quality for a low price. If you're smart and check the seller's reviews you will generally be happy with your purchase. I definitely will be ordering again in the future.
From everything I have ordered and received it has come in a timely manner and very happy with everything
Hi Kim,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Amazing site and perfect quality! Quick shipment and always delivered in a reasonable amount of time from when the order is placed, very easy site to navigate from and very helpful with the extra emails about deals and updates on my order
Hi Anthony,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
I have made 6 purchases from this site and they all ship quickly and have amazing pricing. The customer service is second to none.
Amazing deals! Although most items ship from China and take a fair bit of time to be received, everything I've ordered so far is worth the wait. I'm on the app every day!
One more time i did a buy, and the shippment was very fast! The pack was here in 5 days! And the order was beautiful with all details and more!
Hi Adrian,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
I have ordered from China before so I understand China Post means "very slow boat from China". That being said, I have gotten some very good deals on items to resell. Do your homework... read reviews, check number of transactions completed, and most of all understand what you are ordering. I usually ask 4-6 questions before I order. If the merchant responds quickly and with good answers... I order. If not I do not. Have had one order (@$300) that did not come. I got my money back very easy. One order had some broken items. Took pictures and sent in and they are sending a replacement. Both times I got followups from DHgate. Also READ everything about the order. They usually show a process time and you have to add shipping time to that. If you want something fast you are going to have to pay more and it will be expensive. I have ordered tumblers, handles, and jewelry. All have been good. I know to stay away from clothes. The sizes are always an issue and the material is as well. I personally like dealing with DHgate and will continue to be a customer of theirs. Also remember we are in one time zone and they are in another. I usually send messages in the late evening knowing when it is midnight here it is during their work day there.
Everything I have ordered from this site has had a great price. I was surprised by the quality of the products. Everything has been great so far!
Hi James,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
I really love dhgate because I get great shoes for super duper cheap. The shipping can be a little long but it's worth it. I haven't had any problems what so ever. I recommend to everyone.
My order waa recived late abd when i reported dhgate thet kept saying get this get that and wasted more than 15 days
I sent all evidence but nothing happened yet
Still waiting and i am fedup
Need some resolution immedeatly
I have already reported a particular seller due to fraud and misconduct and yet even after a few months all dhgate tells me is that this particular case is still under investigation, allowing the fraudulent seller to carry on with his work of art
Apparently it takes months to investigate a simple fraud and defamation / slander case on dhgate. It seems like it can be said that they are protecting such sellers
Also many times their online chat service will often tell you that they have actually report the case but it does not seem like they actually did anything at all
Please do not tell me that the refund has been made. I would like to clarify that i do not care about the refund, and that the seller can keep the refund of $2. I have purchased and completed thousand of dollars worth of items on dhgate and yet to dhgate it seems like im out to scam something thats worth $2. My issue right now is not with the refund but it is with the fraudulent seller, who claims to have actually mailed out the item but i have not yet received it after 90+ days. And in turn the seller is telling everyone not to sell stuff to me because i am a fraud buyer.
I ordered a dress over a month ago, when I tried to contact customer service via chat, nobody ever responded. Everytime I'd ask a question via chat, a list of FAQ's would pop up. I finally sent a message and received a response right back saying my dress was shipped out. Two days later I received a text from DHL saying my order would be at my home on a certain and it was. I was super excited because it was a dress I ordered for my daughter's sweet sixteen party, only to open it and find a onesies cat costume. Now they refuse to respond to me, I can't find any phone numbers to call only information I have to contact is chat (which never works and email). This site is nothing more then a hoax and I recommend nobody should use it. They take your money and send you bull $#*!.
Great service best quality items will buy more and recomended buy with confedence
I buy bicycle parts this like
Hi Nathan,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
The quality of the material of the wedding dress was not very good. What is more, it was not very well tailored for a good wedding dress.
I have buy a wonderful pair of shoes and all I have to say it's that the quality surprise me, really good quality and materials really happy about the site
Hi gerald,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Here You can fund a lot of things at little price, I m very satisfated with my order from this website
Hi Cristi,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
You will not receive a 5 dollar coupon If you do this review for DHgate.
I contacted customer service and they said I would be entered in a drawing to win the $5 dollar coupon.
Clearly it did not state that it was a contest or drawing.
It just says you will receive a coupon for $5 dollar with purchase of $6 or more.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Chris,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com