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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
DHGate allows buyers to browse among various suppliers for single items as well as wholesale.
As with any other website, please ensure the description of the product that you are purchasing is correct. Contact the suppliers to ensure that they are both responsive and the item you wish to purchase is guaranteed as the description.
DHGate offers mediation services between suppliers and customers when a dispute cannot be resolved.
Some cases can be resolved very easily, however others can be very time consuming.
In certain instances, suppliers can be punished to some degree if it needs to be done.
Fast shipping and great prices. If you can wait two weeks for your order you can't beat Dhgate. Will shop again and will recommend to the people I know
I havent received the item, but the seller refund me quickly. Good experience! Good communication with the seller, the dispute was resolved quickly.the service customer of Dhgate.com are very professional.
Hi Giorgio,
Thank you for your continued patronage! We are looking forward in doing more business.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Riane
Customer Service Center
DHgat
I placed an order with DHGate for starfish hair clips. The smell of the clips was so bad we had to place them outside. I left the clips air out for a week and the smell was still there. I contacted the seller and they informed me they would not take them back because shipping was to expensive. They confirmed the clips had a smell and told me to use them for Christmas since the childrens party I ordered them for already passed. They offered every excuse for me to keep them with no resolution. I emailed dhgate directly and the only solution for a refund was for me to mail back the clips internationally, costing me almost what I paid for the products. This is the worst company with zero customer service and the inability to rectify issues for the buyer. Stay Away!
This wig is nothing like the picture. You are false advertising. This was a complete waste of my money. LADIES DO NOT BUY FROM THIS COMPANY! They will take your money and send you anything. Worst online hair purchase ever.
Amazing site - would recommend to anyone, I've purchased four things so far and they are all great! Shipping is perfect and seller response is on point!
Hi James,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
I had a really good experience in my purchase i really recommend this seller, the delivery was very fast
I have ordered twice from DH Gate love product and came quickly. Makeup brushes were good quality anf came in less than one week, that was great.
Hi KATHY,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Cool site, fast shipping better than other chinese sites which i wont say all the things i have ordered have came no problems at all. A lot of things for a vapor.
VERY MUCH ways to pay (especially for Russia): З
Favorite website to shop from. Shopped many times here and plan to do so many more times. Great customer service
Most of the bad reviews are because people don't know it usually takes around 2 weeks for anything being shipped from china to arrive. Totally worth waiting for the great deal i got, will buy more off of DHgate soon!
I am very satisfied with the products I bought from this shopping site. I did not have a problem during the referral phase.My orders arrived just in time.
Hi Cagdas,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
DHgate is an awesome site. They do a great job! Tips are helpful when using this website so thankful for that!
Considering total of experiences on Dhgate, it has been very good. This time I bought a very nice watch, really beautifful, and although you could see it wasnt " the rela deal", for the price i paid i was very satisfied with my purchase. It took a while to arrive, more than i expected, but normaly the goods arrive quickly. I will keep on buying.
I just bought a beautifful ladys watch for a great price. Have been purchasing great itens at a great price. Have been doing great deals with several sellers. Its been a great shopping experience. I will continue to buy on this website.
Thanks
I've ordered goods via Dhgate several times now and found it to be a very pleasant experience. Ordering is a very slick process and I found contacting sellers to be quick and easy!
I have recommended dhgate to many people alreay and will continue to do so. Its a real hidden gem!
Hi Chris,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
I got this pearl earings in a week. Its well packed, come in with a pretty jewelry box. The pearls are real and very beautiful just as it was described.
Highly recommended
Hi Vivie,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Overall, very nice website. I have bought several things, and if something didn't come, they helped me sort it out. The quality is generally very good, so I recommend buying from DHGate.
Hi Daniel,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Davin,
Thank you for taking time to purchase on the site! We are looking forward in doing more business with you!
Here is the good news, we have created DHgate Customer Service facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.
Regards,
Riane
Customer Service Center
DHgate.com