Bloomex Reviews Summary
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to unreliable service, frequent delivery issues, and poor product quality. Many customers reported receiving incorrect or wilted arrangements, with inadequate responses from customer service when seeking resolutions. While a few positive experiences highlighted effective problem resolution and satisfactory products, these were overshadowed by the prevalent complaints regarding service delays and lack of support. The recurring theme of frustration suggests a need for the company to improve its operational efficiency and customer service practices to restore trust and enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
First of all I didn't get what I ordered for. I ordered for something completely different to what I got. I am trying to reach out, no one is responding and it's just pissing me off. This was valentines and was trying to surprise someone special and you guys ruined it if you couldn't fulfill what I wanted why did you accept the order? It's bull$#*!, I hated everything. No arrangements nothing, please never use these people again. It's embarrassing how you disappointed me last minute. Just rubbish… am gonna add pictures and you tell me if it looks anything alike. This was this year 2024. 14th Feb.
I received a bouquet of roses. I was so happy to get them but when I opened the box they looked about 3 days old. I threw them out 2 days later.
Dear Leslie,
I sincerely apologize for the disappointing experience you had with the bouquet of roses you received. It's disheartening to hear that they appeared aged upon arrival, failing to meet the freshness standards we strive to uphold.
Your satisfaction is paramount to us, and I extend my sincerest apologies for any disappointment this may have caused. As a company committed to delivering high-quality products, it's regrettable that we did not meet your expectations on this occasion.
Rest assured, we take your feedback seriously, and we will thoroughly investigate the matter to ensure that our products are delivered in optimal condition. Additionally, I apologize for any inconvenience this may have caused you.
To assist us further in addressing your concerns, could you please provide your order number? Unfortunately, without this information, we may not be able to locate your order in our system. Please email us at onlinereviews@bloomex.ca with the details, and we'll prioritize resolving this matter for you.
Kind Regards,
Kean
Customer Service Experience
Terrible customer service and delivery service.
It was my first time ordering from Bloomex. I paid extra for delivery because it was Mother's Day. Everything was going well until the courier "couldn't find" my house and said they'd deliver another day. It was Mother's Day! I didn't need them another day. When I asked for a full refund, they offered a store credit that was not half what I paid. They never deliver the next day nor give me a refund. They said it was not possible to refund the delivery fee, but it was their responsibility to deliver the flowers and they never arrived, because the driver didn't even bother looking for my house so why do I have to pay for it... I followed up for store credits. They said they had given me $30 credit but when I checked, there was only $0.75 and when I emailed to ask about it, they never responded. Very very disappointing experience! Never order from here
Dear Josie M.,
I apologize for the disappointing experience you had with Bloomex. It's disheartening to hear about the challenges you faced with our delivery service and the subsequent issues with obtaining a refund.
Your feedback is crucial to us, and I want to extend my sincerest apologies for any inconvenience and frustration this situation has caused. As a company, we strive to provide excellent customer service and ensure timely deliveries, especially on special occasions like Mother's Day.
I understand your frustration with the store credit offered and the discrepancy in the amount provided. This is certainly not the level of service we aim to provide, and I apologize for any confusion or inconvenience caused by this error.
Rest assured, we take your concerns seriously, and we will thoroughly investigate the matter to address any shortcomings in our processes. Additionally, I want to assure you that we will follow up on the store credit discrepancy and ensure that you receive the correct amount.
To assist us further in resolving this issue, could you please provide your order details, such as the order number? Unfortunately, without this information, we are unable to locate your order in our system. Please email us at onlinereviews@bloomex.ca so that we can promptly address your concerns.
Once again, I extend my sincere apologies for the inconvenience and frustration caused. We value your feedback and appreciate the opportunity to make amends.
Kind Regards,
Kean
Customer Service Experience
Flower delivery left on doorstep in -30C weather. Dead flowers obviously. Idiots. Bloomex blamed their delivery contractor and would not refund the purchase price. They are a scam. Never ever order from Bloomex. Ever.
Dear Valued Customer,
I sincerely apologize for the distressing experience you encountered with Bloomex. Your dissatisfaction with the delivery of dead flowers left in extreme weather conditions is completely understandable, and I empathize with your frustration.
Your feedback is invaluable to us, and I want to express my deepest regrets for any inconvenience caused by this unfortunate situation. At Bloomex, we uphold ourselves to the highest standards of service and product quality, and it's disheartening to hear that we fell short of meeting your expectations on this occasion.
I want to assure you that we take incidents like this very seriously, and we will thoroughly investigate the matter to address any shortcomings in our delivery procedures. Additionally, I apologize for any confusion regarding your refund request. It's important to us that our refund policies are transparent and fair, and we will review them to ensure they meet your expectations.
To assist us further in resolving this issue, could you please provide your order details, such as the order number? Unfortunately, without this information, we are unable to locate your order in our system. Please email us at onlinereviews@bloomex.ca so that we can promptly address your concerns.
Once again, I extend my sincere apologies for the inconvenience and frustration caused. Your satisfaction is our priority, and we appreciate the opportunity to make amends and regain your trust.
Kind Regards,
Kean
Customer Service Experience
January 1st - wrote original review - nobody responded.
January 9th - wrote an email:
"To Whom It May Concern:
I wrote a review nearly a week ago and would like our concerns to be heard, addressed and compensated.
Review as posted:
"After having a horrible experience a few years ago we thought maybe things had changed and tried to use Bloomex again. Needless to say, we were burned yet again.
An order was placed to be delivered on Dec 30th. It was confirmed. Payment was made. Order accepted etc.
The person's birthday was Dec 31st so ordered ahead due to the actual day being possibly busy and New Year's Eve.
Four days later the flowers are now just in transit. This is unacceptable! If I am paying for a delivery service with a choice of date which was Saturday then flowers are to be delivered on that day unless there is an act of God. Ie. Tornado, hurricane or crazy snowstorm. There were none of these. This is unprofessional, undependable and the service is sorely lacking.
We would like a refund as this family's member is several provinces away and the flowers are now several days late and AFTER what we paid and agreed on. See photos for evidence as posted online.
Said family member shared they FINALLY received flowers which were already wilting! See attached photo.
I trust this will be heard, addressed and fixed in a very timely manner.
Sincerely"
January 29th - sent another email. FINALLy somebody sends an email, nearly a month after birthday flowers were delayed several days later and they were BROWN, after we sent reviews and emails. A simple apology and oh here is a store credit. Why would we ever want or recommend your atrocious service to another? We will never buy from you again so a credit means nothing. Refund us please!
Hello Sarah,
I'm truly sorry for the incredibly disappointing experience you had with our flower delivery service. It's disheartening to hear about the delayed and failed delivery, especially for such an important occasion like a birthday. I sincerely apologize for the frustration and inconvenience this has caused you and the recipient.
I understand that your initial review and email went unanswered for an extended period, and I want to sincerely apologize for the lack of communication and timely resolution. This does not align with the level of service we aim to provide, and I assure you that we take your concerns seriously.
The condition in which the flowers were delivered, brown and wilting, is completely unacceptable. I apologize for the disappointment and frustration this has caused. Your feedback is crucial in helping us address the issues within our service.
We have encountered some difficulty in accessing your information within our system based on the details provided. We understand how frustrating this can be, and we sincerely apologize for any inconvenience this may have caused you.
To expedite the resolution process and ensure that your concerns are promptly addressed, we kindly request that you reach out to us at onlinereviews@bloomex.ca. Please be sure to include your order number in the subject line so that we can assist you efficiently.
Rest assured, our dedicated team is standing by to assist you in any way possible. Your satisfaction is our top priority, and we are committed to making things right for you.
Thank you for your patience and understanding as we work diligently to rectify this situation. We appreciate your continued support and look forward to serving you better in the future.
Warm Regards,
Andrew
Bloomex Customer Support
I got 10 flowers! Look at the pics please.
I paid 167 dollars for a 2 dozen flowers and supersized it into 30. Two mylar balloons. A pink vase. Birthday card. Truffles.
They sent this and wanted to give me credit. I don't want to do business with them anymore. Cause I saw what kinda business they do. They should've called me and said they can't fulfill the order. They said the location wasn't in their market and the local florist has to put something together. I asked for a refund and they said it's against policy. I will share this review on all sites and make sure everyone never uses them.
Dear Mel,
I sincerely apologize for the disappointment you experienced with your recent order, and I want to assure you that we take your concerns seriously. Your feedback is crucial to improving our services, and we regret that we fell short of your expectations.
I understand the importance of special occasions, and we deeply regret any frustration or inconvenience this may have caused.
As part of our ongoing commitment to delivering exceptional service, we are eager to address any concerns you may have encountered. Unfortunately, we faced challenges in locating your information within our system based on the provided details.
To expedite a swift resolution, I kindly request you to contact us at onlinereviews@bloomex.ca, making sure to include your order number in the subject line. This will allow us to promptly and comprehensively assist you with any outstanding matters.
We appreciate your understanding as we actively work to rectify this situation. Once again, we extend our sincere apologies for any inconvenience caused, and we look forward to the opportunity to set things right.
Warm Regards,
Andrew
Bloomex Customer Support
Arrangement was changed and replacement arrangement was so sparse it was embarrassing to put my name to on the delivery card. I place 4 orders and 2 of them looked like this 2 of them were as ordered
Dear Joanna,
We sincerely apologize for the disappointment you experienced with the sparse arrangement in your recent orders. This falls below the standards we aim to uphold, and we deeply regret any embarrassment this may have caused.
Your feedback is crucial, and we are actively addressing this issue to ensure a more consistent and satisfactory experience for our customers. We understand the importance of delivering arrangements as ordered.
To expedite a resolution and discuss suitable compensation, please reach out to us at onlinereviews@bloomex.ca with your order numbers. We are committed to making things right and appreciate your understanding during this process.
Warm Regards,
Andrew
Bloomex Customer Support
My order number for a Christmas table center was ******* and that was not delivered. Another floral arrangement was delivered and much inferior to what I purchased. Bloomex sent out flowers that were brown and wilting and they did not deliver for what I paid. The two candles were short dollar store white candles and not the red long dinner candles Bloomex displayed. The green was rough chopped branches from a local tree and the whole arrangement was 50% of the size the Bloomex website displayed. This is fraud! See the attachments of the wilting brown flowers and crap that Bloomex sent. They sent an arrangement with 10 wilting flowers and not the 24 flowers they had displayed on their website. Would you be happy with that Bloomex crap? Buy from FTD and NEVER purchase from Bloomex. The photo added was what I ordered. The photo I of the arrangement I got could not be uploaded, but it sure was CRAP!
Dear Tea,
We sincerely apologize for the disappointing experience you had with your Christmas table center order. Your feedback is deeply concerning, and we are committed to addressing this matter promptly.
We understand the importance of delivering exactly what was ordered, and we regret any inconvenience caused by the discrepancies in your floral arrangement. This does not align with our standards, and we take this matter very seriously.
To investigate further and resolve this issue, could you please reach out to us at onlinereviews@bloomex.ca with your order number? We are eager to assist you in finding a suitable resolution and ensuring your satisfaction.
Thank you for bringing this to our attention, and we appreciate your understanding as we work to make things right.
Warm Regards,
Andrew
Bloomex Customer Support
Flowers and a gift basket (value $120) was order to be delivered to my house on my birthday late December 2023. What I got was a huge insult. The flowers were squashed in a box. I got an ugly grey teddy bear written BLLOMEX. I got old dead dry and broken flowers. (see pic). The fruit basket had only 6 rotten nectarines and 3 bruised lemons.to add on that they had " ITS GIRL" balloon. I opened this in front of my fiancé and friends and I was hurt and embarrassed. You don't know what "ITS GIRL" brought to me. Painful moments, I had premature baby girl years ago. Why will you spoil my birthday like that? Why will a company like that do such a mistake?. You spoiled my special day where I have to celebrate my myself but now I was thinking of my little girl who I wish was celebrating with me. You made me think that my sister set me up. IM VERY HURT AND ANGRY AT BLOOMEX. The worse part is they refusing to refund the money. They are forcing my sister to take a store credit. Me and my family we will not use such business that doesn't have no respect to their customers. You delivered poor quality products, you hurting someone, and you are now refusing with the money. If anyone is reading this, PLEASE DO NOT USE this company if you have never used them. We have spoken to more than a dozen people at Bloomex and they promise they will come to us but to no avail. PLEASE DO NOT BUY FROM BLOOMEX. See pics below. I have never seen a fruit basket with lemons. PLEASE DO NOT BUY FROM BLOOMEX.
Dear QueenB D.,
We hope this message finds you well. We want to express our sincere apologies for the distressing experience you had with the delivery of your birthday flowers and gift basket from Bloomex.
It deeply saddens us to hear that the items were not only subpar in quality but also caused unintended emotional pain, especially with the inappropriate "ITS GIRL" balloon. We can only imagine how hurtful and embarrassing this situation has been for you, especially considering the sensitive nature of the message.
In our continuous pursuit of delivering outstanding service, we are dedicated to promptly addressing any concerns you may have. Unfortunately, we encountered difficulty locating your information within our system based on the provided details.
To expedite a resolution tailored to your needs, we kindly request you to reach out to us at onlinereviews@bloomex.ca. Please include your order number in the subject line to ensure a swift and comprehensive response. Your proactive engagement will enable us to assist you promptly and effectively.
We appreciate your understanding as we work diligently to rectify this situation. We sincerely apologize for any inconvenience caused and eagerly anticipate the opportunity to make things right for you.
Warm Regards,
Andrew
Bloomex Customer Support
I had purchased an arrangement based on what I saw on there website, they sent something totally different ( not as described), when I called them all they kept telling me was, "it's a recipe on what you see", that you don't get what you actually see on the website
They refused to give me a refund
Just a 20.00 in store credit
I will never do business with them again
Below is the picture of what I received
Second picture is what they had advertised
Huh?
I just recieved there standard response ( copy and paste), that they send to everyone that have complaints. I have not gotten any solution to remedy this issue, they offer me in store credit of 20.00, this is insulting as I have spoken to 5 representatives already
The only way to remedy the situation is refund my money or send exactly what's advertised on your website to my grieving friend
Dear Angela,
I regret to hear about the discrepancy you encountered with your recent purchase. Please accept our sincere apologies for any inconvenience this has caused. Your feedback is valuable to us, and we want to address your concerns.
As part of our commitment to providing exceptional service, we are eager to address any concerns you may have. Regrettably, we encountered difficulty locating your information in our system based on the details provided.
To facilitate a swift resolution, I kindly ask you to reach out to us at onlinereviews@bloomex.ca, ensuring to include your order number in the subject line. This will enable us to promptly and thoroughly assist you with any outstanding matters.
We appreciate your understanding as we diligently work to rectify this situation. Once again, we apologize for any inconvenience caused, and we look forward to the opportunity to make things right.
Warm Regards,
Andrew
Bloomex Customer Support
When completing your order bloomex asks for payment before even putting in recipients address. In my case, found out address was undeliverable and so was trying to figure out different method to deliver. Bloomex cancelled my order, kept the money paid and said it was because I didn't complete it within the 1 hr timeline! Why would they process a payment on an order that is not complete or showing a delivery address? Do not use, would not recommend
Hello Deanna,
We appreciate you bringing this matter to our attention, and we sincerely apologize for any inconvenience you experienced during your order process. Your feedback is important, and we are committed to addressing the issues you raised.
We understand the frustration caused by the payment process, and we recognize the need for improvement in our system to ensure a more seamless and customer-friendly experience. We will investigate the specific details of your case to identify areas for enhancement in our order processing procedures.
To further assist you and resolve this matter, we would appreciate it if you could provide your order number and contact details. You can share this information with us at onlinereviews@bloomex.ca. Once received, we will review your case promptly and work towards a resolution.
We genuinely apologize for any inconvenience caused, and we value your feedback as it helps us improve our services. Thank you for your understanding, and we look forward to the opportunity to address and rectify this situation for you.
Kind Regards,
Andrew
Bloomex Customer Support
I received a Christmas poinsettia and plants but it came on its side, half out of its pot and all of the poinsettia was smashed other than 3 sad red petals. I called I emailed I chatted and no one did anything. What a scam this company is.
Dear Cindy,
We deeply regret the unfortunate condition in which your Christmas poinsettia and plants were received. Your disappointment is understandable, and we sincerely apologize for the inconvenience caused.
To address this matter promptly and provide a resolution, could you please provide us with your order details or contact our customer support team directly at onlinereviews@bloomex.ca. We want to investigate this situation thoroughly, understand the specifics of your experience, and take appropriate actions to rectify the issue.
We appreciate your patience and understanding as we work to resolve this matter. Thank you for bringing it to our attention, and we are committed to improving your experience with our services.
Kind Regards,
Andrew
Bloomex Customer Support
Flowers were to be delivered on January 5/24 for a memorial service, they arrived January 8/24. The delivery person dropped them off on the porch without knocking. We say him get back in the Budget truck. The flowers were half dead and wilted.
I'm way for. A response from Bloomex
Dear Bruce,
We sincerely apologize for the disappointing experience you encountered with the delivery of your flowers. The delay, coupled with the condition in which they were received, falls short of the standards we strive to maintain, especially for a memorial service.
Your feedback is important to us, and we want to address this matter promptly. To ensure a timely response and resolution, could you please provide us with your order details or contact our customer support team directly at onlinereviews@bloomex.ca. We want to investigate this situation thoroughly, understand the specifics of your experience, and take appropriate actions to rectify the issue.
We appreciate your patience and understanding as we work to resolve this matter. Thank you for bringing it to our attention, and we are committed to improving your experience with our services.
Kind Regards,
Andrew
Bloomex Customer Support
To keep this review brief, my relationship with bloomex has been nothing short of continuously disappointing. Have ordered flowers for three separate occasions, each of which left much to be desired. Wilted flowers the first year, a three day delay the next, and finally a delay this year that will mean that flowers ordered in time will arrive 3 days late rather than 3 days early for Christmas. Overall an unreliable service offering poor quality, or at the very least poor quality control. It should be mentioned that customer service was also contacted on each occasion, leaving little to no solution the first two times, and an offered store credit refund the third.
Dear Pasr,
We sincerely apologize for the continuous disappointment you've experienced with our service during the past three occasions. Your feedback is invaluable to us, and we appreciate your candor in sharing your concerns.
It is disheartening to hear about the issues you faced, including wilted flowers, delivery delays, and the challenges encountered with our customer service. This falls significantly short of the level of service we aim to provide, and we understand the impact these instances have had on your overall experience.
We take full responsibility for the shortcomings and are committed to making immediate improvements to prevent similar issues in the future. Your feedback regarding the poor quality control and delays has been duly noted, and we assure you that our team will conduct a thorough review of our processes.
In an effort to address the specific concerns you've raised, we kindly request the following details:
1. Order numbers for each of the three occasions.
2. Any additional information or specific issues you would like us to investigate.
Please send this information to onlinereviews@bloomex.ca, and we will prioritize a comprehensive investigation into each case. Our goal is to rectify the situation and enhance our processes to ensure a more positive experience for our customers moving forward.
We recognize that a store credit refund was offered for the third instance, but we understand that this may not fully compensate for the inconvenience caused. Your satisfaction is our top priority, and we are committed to finding a more suitable resolution for you.
Once again, we apologize for falling short of your expectations, and we appreciate your patience as we work to address these issues promptly. Thank you for bringing these concerns to our attention.
Sincerely,
Andrew
Bloomex Customer Support
We ordered two expensive flower arrangements from Bloomex - each to be delivered to a different address. A few days later we received an automated email from Bloomex saying there had been a change to our delivery but no details were provided. When our recipients reported not receiving their flowers we looked online and saw the items had been delivered to the billing address rather than the inputted delivery addresses. Bloomex had automatically defaulted to this address in their system, rather than the specified addresses we inputted at time of order. We called to complain and were told the items had been delivered to the delivery address in their system (wrong) and when we explained the mistake we were told no credits would be available to us and they would not allow us to escalate to a manager. Horrendous customer service. A waste of $175. We will never order from this company again.
Dear Amanda,
We extend our sincerest apologies for the inconvenience and frustration caused by the recent issues with your flower arrangements from Bloomex. Your feedback is crucial to us, and we genuinely regret the negative experience you encountered.
It is disheartening to learn about the confusion and misdelivery of your orders. We understand the significance of these moments, and we acknowledge that the error on our part has had a substantial impact on your satisfaction.
To address this matter and work towards a resolution, we kindly request the following information:
1. Your order numbers for reference.
2. Any additional details or concerns you would like us to consider.
Please forward this information to onlinereviews@bloomex.ca, and we assure you that our team will thoroughly investigate the matter and take appropriate corrective actions.
We understand the financial and emotional investment in these orders, and we are committed to making amends. Rest assured, we will review our processes to prevent similar incidents in the future.
Once again, we apologize for the disappointment and inconvenience caused. We appreciate your patience and the opportunity to rectify this situation to your satisfaction.
Thank you for bringing this to our attention.
Sincerely,
Andrew
Bloomex Customer Support
I have never felt so scammed as I do now.
I ordered for my parents for Christmas a Centre piece. This Centre piece is embarrassing for me to gift and for Bloomex to stand behind!
This is what 100.00 gets you. Stock photo is what I ordered and second is what I received. It's a joke. And no one from the company has replied to my emails.
Dear Cara,
We sincerely apologize for the disappointment and inconvenience caused by the recent experience you had with Bloomex. Your feedback is valuable to us, and we are committed to addressing the issues you've raised.
Firstly, let us express our regret that the centrepiece you received did not meet your expectations. We understand the importance of delivering products as presented, and we recognize that this was not the case in your situation.
Our customer service team is here to assist you in resolving this matter promptly. To better assist you, could you please provide the following details:
1. Your order number for reference.
2. Any additional information or concerns you would like us to address.
Kindly forward this information to onlinereviews@bloomex.ca, and we assure you that we will thoroughly investigate and take appropriate corrective measures.
Once again, we apologize for the frustration and inconvenience you have experienced. Please be assured that we are committed to making things right and restoring your confidence in Bloomex.
Thank you for bringing this to our attention, and we appreciate your understanding as we work to resolve this matter to your satisfaction.
Sincerely,
Andrew
Bloomex Customer Support
J'ai commandé un bouquet de fleur pour ma femme ils m'ont que tu devrais l'avoir avant 5 j'ai jamais reçu quelque chose j appelle ils sont même pas capable de tracer la commande très nul je déconseille pert d'argent puis d'énergie arnaque
Cher Fahd,
Nous sommes profondément désolés d'apprendre que votre expérience récente avec Bloomex n'a pas été à la hauteur de vos attentes. Nous comprenons à quel point il est important que votre commande soit traitée de manière professionnelle et livrée en temps voulu.
Votre rétroaction est précieuse pour nous, et nous vous prions de bien vouloir accepter nos excuses les plus sincères pour les désagréments que cela a pu causer. Nous sommes déterminés à comprendre ce qui s'est passé et à rectifier la situation.
Afin de mieux vous assister, pourriez-vous nous fournir les informations suivantes:
1. Le numéro de votre commande pour faciliter notre recherche.
2. Tout détail supplémentaire sur les problèmes que vous avez rencontrés.
Veuillez transmettre ces informations à l'adresse onlinereviews@bloomex.ca. Cela nous permettra d'examiner votre cas en détail et de prendre les mesures nécessaires pour résoudre ces problèmes.
Nous sommes désolés que vous ayez eu à faire face à des difficultés pour tracer votre commande, et nous sommes là pour vous aider à résoudre cette situation de la meilleure façon possible.
Merci de nous donner l'occasion de corriger ces erreurs et de restaurer votre confiance en notre service.
Cordialement,
Andrew
Le support client de Bloomex
2/5 as an average review score does not mean most customers are satisfied as stated in one of the summaries. Most of the reviews are not good. To further mess things up, when bloomed said they would deliver after the celebration of life on sept.30; they wanted to deliver Oct. 3 and I said no, too late. On Oct,3 I was sent an email stating they had made a delivery. They did not! They have no idea what they are doing…100% incompetent. Another customer offered a customer service email to write to. I did and the email address is not legitimate so wasn't able to send my complaint. Poor, poor service in every aspect!
Dear Rita,
We appreciate you taking the time to share your feedback regarding your recent experience with Bloomex, and we sincerely apologize for any inconvenience caused.
Your feedback is invaluable to us, and we regret that your experience did not meet your expectations. We understand the importance of reliable and accurate service, and we apologize for any confusion surrounding the delivery of your order.
To address your concerns and investigate the matter thoroughly, we kindly ask for the following information:
1.Your order number to facilitate our review.
2. Any specific details about the service issues you encountered.
Please provide this information by forwarding it to onlinereviews@bloomex.ca. This will enable us to identify the root cause of the problems you faced and take corrective measures to prevent such issues in the future.
We apologize for any frustration caused by the non-functional email address provided for customer service. Rest assured, your concerns are a top priority for us, and we will ensure that your case is thoroughly reviewed and addressed.
Thank you for your understanding and patience as we work to improve our services. We are committed to making things right and appreciate the opportunity to rectify this situation.
Warm regards,
Andrew
Bloomex Customer Support
I ordered sympathy flowers. They failed to deliver as well as to notify me. They insisted they sent me an email which they did not ( I checked my junk) and thought it was ok to deliver flowers 3 days after a celebration of life! I'm insisting on a refund as this is 100% an error on them. I have no use for a credit as I am not willing to trust this company again. Check out Marketplace investigation! Something I should have done first!
I ordered a Christmas centerpiece from my mother on December 7th, 2023. The arrangement that I was ordered was an Evergreen Elegance. The centerpiece was delivered on time, however, the arrangement that was delivered was not even close to the picture on the website.
I am extremely disappointed, I do realize that at time the flowers being delivered may differs from the picture on the website, but in this case, the fact is, the centerpiece that was delivered to my mother was not remotely close to what I ordered. Don't know the reason for such a let down, but for sure, you will not get a positive review from me!
Sent them an email no response, I will never order from them again
A disappointed customer
Dear Michel B.,
We sincerely regret the disappointment you experienced with the Christmas centrepiece you ordered for your mother, and we deeply apologize for any inconvenience caused.
Your feedback is crucial to us, and we understand the significance of a holiday arrangement meeting expectations. We acknowledge that the delivered centrepiece did not align with the Evergreen Elegance you selected, and we apologize for this deviation from your expectations.
To address this matter promptly, we kindly request the following information:
1.Your order number for reference.
2.Any specific details about the differences between the delivered arrangement and the one you ordered.
Please share this information with us by forwarding it to onlinereviews@bloomex.ca. Your input will assist us in investigating the issue and taking corrective actions to prevent similar instances in the future.
We apologize for any inconvenience caused by the lack of response to your email. Our customer support team will prioritize your case and ensure you receive a prompt and satisfactory resolution.
Once again, we apologize for falling short of your expectations and appreciate your understanding as we work to improve our services.
Thank you for bringing this matter to our attention.
Warm regards,
Andrew
Bloomex Customer Support
We sent a birthday bouquet which was not delivered. Days after the birthday, when we realized that our friend did not get the flowers, we started chasing after the company...it all started there and went from bad to worse. Their staff was completely incompetent and it took nearly 3 weeks for them to realize that we will not be sending this birthday bouquet and just needed a refund. UNBELIEVABLE!
Dear Zuzana,
We extend our sincerest apologies for the unfortunate experience you encountered with the delivery of the birthday bouquet. Your feedback is crucial to us, and we genuinely regret any inconvenience caused by the delay and subsequent challenges you faced while seeking assistance.
We understand the frustration that arises when expectations are not met, especially for a special occasion like a birthday. The delay in recognizing and addressing your concern is not reflective of the level of service we strive to provide.
To ensure we address this matter promptly and efficiently, we kindly request the following information:
1.Your order number for reference.
2. Any specific details about the interactions with our staff and the steps taken to resolve the issue.
Please share this information with us by forwarding it to onlinereviews@bloomex.ca. Your input will enable us to conduct a thorough review of the case and implement corrective measures to prevent similar occurrences in the future.
We genuinely appreciate your patience throughout this process, and we assure you that we are committed to making things right.
Once again, we apologize for any inconvenience caused and appreciate your understanding as we strive to improve our services.
Thank you for bringing this matter to our attention.
Warm regards,
Andrew
Bloomex Customer Support
From the business
Bloomex Canada Flowers - Save 50% over Local Florists. Send Flowers Online - Same Day Flower Delivery. Order Flowers Online and Discount Flowers Bloomex.ca
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Dear Jayless,
I am sincerely sorry to hear about the disappointing experience you had with your recent order. It's distressing to learn that the item you received was completely different from what you had ordered, especially on such a special occasion like Valentine's Day.
Your frustration is completely justified, and I want to extend my deepest apologies for the inconvenience and disappointment caused by this situation. As a company committed to providing high-quality products and excellent service, it's disheartening to hear that we fell short of meeting your expectations.
I understand the importance of delivering on promises, particularly when it comes to special occasions like Valentine's Day. The failure to fulfill your order as requested is unacceptable, and I apologize for any embarrassment or inconvenience this may have caused you.
To assist us in resolving this matter, could you please provide your order details, such as the order number? Unfortunately, without this information, we may not be able to locate your order in our system. Please email us at onlinereviews@bloomex.ca with the details, and we'll prioritize resolving this issue for you.
Once again, I extend my sincere apologies for the disappointment and frustration caused by this experience. Your feedback is invaluable to us, and we appreciate the opportunity to make things right.
Kind Regards,
Kean
Customer Service Experience