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When completing your order bloomex asks for payment before even putting in recipients address. In my case, found out address was undeliverable and so was trying to figure out different method to deliver. Bloomex cancelled my order, kept the money paid and said it was because I didn't complete it within the 1 hr timeline! Why would they process a payment on an order that is not complete or showing a delivery address? Do not use, would not recommend
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Hello Deanna,
We appreciate you bringing this matter to our attention, and we sincerely apologize for any inconvenience you experienced during your order process. Your feedback is important, and we are committed to addressing the issues you raised.
We understand the frustration caused by the payment process, and we recognize the need for improvement in our system to ensure a more seamless and customer-friendly experience. We will investigate the specific details of your case to identify areas for enhancement in our order processing procedures.
To further assist you and resolve this matter, we would appreciate it if you could provide your order number and contact details. You can share this information with us at onlinereviews@bloomex.ca. Once received, we will review your case promptly and work towards a resolution.
We genuinely apologize for any inconvenience caused, and we value your feedback as it helps us improve our services. Thank you for your understanding, and we look forward to the opportunity to address and rectify this situation for you.
Kind Regards,
Andrew
Bloomex Customer Support