• Bloomex

Bloomex

Overview

Bloomex has a rating of 2.11 stars from 1,356 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bloomex most frequently mention customer service, next day, and store credit problems. Bloomex ranks 235th among Flower Delivery sites.

  • Service
    492
  • Value
    474
  • Shipping
    470
  • Returns
    401
  • Quality
    449

This company responds to reviews on average within 9 days

Positive reviews (last 12 months): 2.6%
Positive
4
Neutral
2
Negative
148
533
See all photos

What reviewers want you to know

Positive highlights

  • Customer service also was super and delivery was on time.
  • I was looking for a delivery service in which I would be sure and tried to order flowers with Bloomex.

Critical highlights

  • I complained and got a $15 in-store credit which is useless as we dont have a store here.
  • If i had mistakingly put the 17th i would of thought it was just me but 100% they $#*!ed up my delivery date.
How would you rate Bloomex?
Top Positive Review

“I would definitely use Bloomex in the future.”

Robin C.
5/20/20

Their flowers were reasonably priced and I was able to find a discount code as well that saved me $5. Their delivery was prompt, even during the COViD-19 period, and the flowers were fresh and lasted a couple weeks in water.

Top Critical Review

“Worst Customer Experience I've Had”

Andrew L.
2/16/24

I ordered flowers a few days before Valentines. They were suppose to arrive on Valentine's Day and I even paid extra for morning and expedited shipping. But they showed up 2 days late, not evening in the morning, and to the wrong address! When I reached out to customer service they waved all liability just quoting their policies and or blaming third party couriers. Their service was absolute garbage and ruined my Valentines Day plans, do not waste your time with these people, find a local florist.

Reviews (1,356)

Rating

Timeframe

Other

Reviews that mention popular keywords

store credit (54) delivery date (31) credit card (41) gift basket (28) customer service (247) order flowers (169)
Thumbnail of user andrewl2143
1 review
1 helpful vote
February 16th, 2024

I ordered flowers a few days before Valentines. They were suppose to arrive on Valentine's Day and I even paid extra for morning and expedited shipping. But they showed up 2 days late, not evening in the morning, and to the wrong address! When I reached out to customer service they waved all liability just quoting their policies and or blaming third party couriers. Their service was absolute garbage and ruined my Valentines Day plans, do not waste your time with these people, find a local florist.

Products used:
Sweetheart Bouquet

Service
Value
Shipping
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Thumbnail of user robertr5473
1 review
1 helpful vote
February 14th, 2024

My wife got her flowers today that were suppose to be a nice bouquet of roses, carnations and white flowers. With some chocolate truffle candies. The white flowers were already wilting and somewhere broken. There was about half the thickness of the bouquet on the picture, and there were no chocolate truffle candies at all. I wish I was seen these reviews before I use this company. They're a rip off for sure, and even if they decide to reply to this review they're just trying to keep their lousy business going. I don't want anything from them lesson learned.

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Thumbnail of user lokhonial
Bloomex C. – Bloomex Rep

Dear Robert,

I'm truly sorry to hear about the disappointing experience your wife had with the Valentine's flowers you ordered from Bloomex. It's disheartening to learn that the bouquet did not meet your expectations and that the accompanying chocolate truffle candies were missing.

Your feedback is crucial, and I want to extend my deepest apologies for the inconvenience and disappointment caused by this situation. As a company committed to providing high-quality products and excellent service, it's regrettable that we failed to meet your expectations on this occasion.

I understand your frustration with the condition of the flowers and the missing chocolates. This is certainly not the level of service we aim to provide, and I apologize for any inconvenience or frustration this may have caused you and your wife.

To assist us in addressing your concerns and preventing such issues in the future, could you please provide your order details, such as the order number? Unfortunately, without this information, we may not be able to locate your order in our system. Please email us at onlinereviews@bloomex.ca with the details, and we'll prioritize resolving this issue for you.

Once again, I extend my sincere apologies for the frustration and disappointment caused by this experience. Your feedback is invaluable to us, and we appreciate the opportunity to make amends.

Kind Regards,
Kean
Customer Service Experience

Thumbnail of user barbl440
1 review
0 helpful votes
February 18th, 2024

I ordered a bouquet from the Bloomex Contemporary collection which was colourful and funky. What was delivered was ugly, distinctly uncontemporary and not anything I would have chosen. I received no answer to my complaint and request for resolution. This is a terrible company and I will never do business with them again.

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Thumbnail of user lokhonial
Bloomex C. – Bloomex Rep

Dear Barb,

I'm deeply sorry to hear about your disappointing experience with Bloomex. It's truly disheartening to learn that the bouquet you received did not meet your expectations and that your complaint went unanswered.

Your feedback is incredibly important to us, and I want to extend my sincerest apologies for the inconvenience and disappointment caused by this situation. As a company committed to providing high-quality products and excellent service, it's regrettable that we fell short of meeting your expectations on this occasion.

I understand your frustration with receiving a bouquet that bore no resemblance to the one you ordered and the lack of resolution from our customer service team. This is certainly not the level of service we aim to provide, and I apologize for any inconvenience or disappointment this may have caused you.

To assist us in addressing your concerns and resolving this matter promptly, could you please provide your order details, such as the order number? Unfortunately, without this information, we may not be able to locate your order in our system. Please email us at onlinereviews@bloomex.ca with the details, and we'll prioritize resolving this issue for you.

Once again, I extend my sincere apologies for the frustration and disappointment caused by this experience. Your feedback is invaluable to us, and we are committed to making things right for you and ensuring a better experience in the future.

Kind Regards,
Kean
Customer Service Experience

Thumbnail of user margod26
1 review
2 helpful votes
February 25th, 2021
Verified purchase

My husband recently received a Bloomex gift basket (GTA) ordered by his sister in England. It was beautifully wrapped and delivered to our door in a sealed box. The assortment of goodies is awesome! We were so impressed that we ordered a similar gift basket for a helpful neighbour. Communication from placing the order to delivery was excellent. Highly recommend!

Thumbnail of user jessc442
1 review
0 helpful votes
February 15th, 2024

Disappointed!
They promised same-day delivery but delivered the flowers 2 days later after Valentine's Day!
The flowers are almost dead and all fallinf a part!
Don't waste your time or money on them!

Thumbnail of user lokhonial
Bloomex C. – Bloomex Rep

Dear Jess,

I'm truly sorry to hear about the disappointing experience you had with Bloomex. It's disheartening to learn that the flowers you ordered were not delivered as promised and arrived in poor condition.

Your feedback is important to us, and I want to extend my deepest apologies for the inconvenience and disappointment caused by this situation. As a company committed to providing reliable service and high-quality products, it's regrettable that we fell short of meeting your expectations on this occasion.

I understand your frustration with the delayed delivery and the poor condition of the flowers upon arrival. This is certainly not the level of service we aim to provide, and I apologize for any inconvenience or frustration this may have caused you.

To assist us in addressing your concerns and preventing such issues in the future, could you please provide your order details, such as the order number? Unfortunately, without this information, we may not be able to locate your order in our system. Please email us at onlinereviews@bloomex.ca with the details, and we'll prioritize resolving this issue for you.

Once again, I extend my sincere apologies for the frustration and disappointment caused by this experience. Your feedback is invaluable to us, and we appreciate the opportunity to make amends.

Kind Regards,
Kean
Customer Service Experience

Thumbnail of user dorisf198
1 review
2 helpful votes
August 19th, 2022
Verified purchase

I was truly happy to find Bloomex because sending something from the US to Canada is next to impossible. The on-line agent was so helpful and the flowers that I ordered was delivered to the recipient without a hitch and within a short time-frame. I felt Bloomex went above and beyond. The recipient was so surprised and happy as the flowers were delivered with care and so fresh and beautiful. Thank you Bloomex! I'll be sure to order again!

Service
Value
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Thumbnail of user olesiah1
1 review
0 helpful votes
February 15th, 2024

Terrible service! The order was made on February 13. Waiting for an order for 2 days is normal? Information about "same day delivery" on social networks is a LIE! 👎
The consultants with whom I spoke in the chat allow themselves not to respond to the client's message! She insisted that it be brought today, although it should have been brought yesterday! But neither yesterday nor today I received anything! Is this the norm for you too? Your services ruined my yesterday and today! 😡 Immediate clarification and full refund required!

Thumbnail of user lokhonial
Bloomex C. – Bloomex Rep

Dear Olesia,

I'm truly sorry to hear about the frustrating experience you had with Bloomex. It's deeply concerning to learn that your order was not delivered as promised and that you encountered difficulties with our customer service.

Your feedback is incredibly valuable to us, and I want to extend my sincerest apologies for the inconvenience and disappointment caused by this situation. As a company committed to providing timely and reliable service, it's regrettable that we failed to meet your expectations on this occasion.

I understand your frustration with the delayed delivery and the lack of response from our customer service team. This is certainly not the level of service we aim to provide, and I apologize for any inconvenience or frustration this may have caused you.

To assist us in addressing your concerns and resolving this matter promptly, could you please provide your order details, such as the order number? Unfortunately, without this information, we may not be able to locate your order in our system. Please email us at onlinereviews@bloomex.ca with the details, and we'll prioritize resolving this issue for you.

Once again, I extend my sincere apologies for the frustration and disappointment caused by this experience. Your feedback is invaluable to us, and we are committed to making things right for you.

Kind Regards,
Kean
Customer Service Experience

Thumbnail of user markm3177
1 review
2 helpful votes
May 14th, 2021

Great products, excellent support staff who make you feel like a values customer. I would have made it 5 stars, but on the last 2 deliveries, the flowers where a little beat up and only lasted about a week. Also we had sent my niece Jolene a boquet to mark the birth of her son, but they also arrived inpoor condition and died quickly. Careful! You're slipping!

Thumbnail of user henryj548
1 review
1 helpful vote
February 14th, 2024

If I could leave 0 stars I would. I will NEVER be using Bloomex again in the future. I purchased Valentines flowers for my husband and they delivered this embarrassment. It's Valentine's Day not a birthday or a get well soon. This bouquet looks like something I could've purchased at the grocery store. Your customer service is absolute garbage. Rude. Unhelpful. I'm not the first customer you have done this to either. You "substitute" something that is completely unrelated to what is purchased. I've sent emails requesting a refund as per your customer service and no response. Do not bother replying on this review with your BS scripted response about caring. You don't. You feel you can just do whatever you want and justify it as "comparable". It's called fraud.

Service
Value
Shipping
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Quality
Thumbnail of user lokhonial
Bloomex C. – Bloomex Rep

Dear Henry,

I'm sincerely sorry to hear about your disappointing experience with the Valentine's flowers you ordered from Bloomex. It's disheartening to learn that the bouquet did not meet your expectations and that you encountered difficulties with our customer service.

Your feedback is essential to us, and I want to extend my deepest apologies for the inconvenience and disappointment caused by this situation. As a company dedicated to providing high-quality products and excellent service, it's regrettable that we failed to meet your expectations on this occasion.

I understand your frustration with the substitution of items and the lack of response from our customer service team. This is certainly not the level of service we aim to provide, and I apologize for any inconvenience or frustration this may have caused you.

To assist us in addressing your concerns and resolving this matter, could you please provide your order details, such as the order number? Unfortunately, without this information, we may not be able to locate your order in our system. Please email us at onlinereviews@bloomex.ca with the details, and we'll prioritize resolving this issue for you.

Once again, I extend my sincere apologies for the frustration and disappointment caused by this experience. Your feedback is invaluable to us, and we appreciate the opportunity to make amends.

Kind Regards,
Kean
Customer Service Experience

Thumbnail of user luhmann
1 review
1 helpful vote
November 12th, 2023

I ordered a bouquet of yellow, red, and orange gerbera daisies in early June 2023. They delivered a bunch of mixed flowers; some broken, some already fading, ragged looking. It was an embarressing gift. When I complained, first in writing and then with a follow up phone call, they offered me a $20 voucher for my "next purchase". I will never order from the again. They are the worst online company I have ever dealt with.

Tip for consumers:
Don't order from this company!

Products used:
flower delivery service

Service
Value
Shipping
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Thumbnail of user lokhonial
Bloomex C. – Bloomex Rep

Hello Susanne,
I want to express my sincere apologies for the disappointment and embarrassment caused by the bouquet you received in June. Your experience falls far below the standards we strive for, and I am truly sorry for the inconvenience this has caused.

Your feedback is invaluable, and I want to assure you that we take it seriously. To make amends, I would like to offer you a replacement bouquet, curated with the utmost care to ensure their freshness and beauty.

I understand that a $20 voucher for your next purchase doesn't adequately address the inconvenience you faced, and I want to take proactive steps to rectify this. Please provide your preferred delivery date and address for the replacement bouquet, and we will ensure it reaches you in pristine condition.

To facilitate a swift resolution, I kindly ask you to reach out to us at onlinereviews@bloomex.ca, ensuring to include your order number in the subject line. This will enable us to promptly and thoroughly assist you with any outstanding matters.

Thank you for bringing this to our attention, and I appreciate your understanding as we work to regain your trust.

Best Regards,
Drew

Thumbnail of user ehawi
1 review
13 helpful votes
February 27th, 2020

Bloomex has an EXCELLENT selection too, with flowers and edibles and gifts. I've used them before without any problems, and this very positive experience encourages me to use them over and over. I don't know if the shipping issues were my fault or a glitch in the system, but either way it is all taken care of and my 30th wedding Anniversary! Was the best!

Thumbnail of user juliek659
2 reviews
0 helpful votes
October 8th, 2023

I spent a long time picking just the right flowers for my daughter in hospital and ordered the deluxe version. There is a large difference between what I ordered and what arrived. The one that arrived is very sad looking but hopefully it will cheer my daughter up.

Value
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Thumbnail of user amyc1075
1 review
0 helpful votes
December 4th, 2020

Absolutely fantastic service. Her knowledge of flowers was brilliant. When explained that my mother had macular degeneration, she said that she knew the best combination of colours. Delivered with a smile. ABSOLUTELY FANTASTIC SERVICE. Can't rate this enough.

Thumbnail of user melp149
1 review
3 helpful votes
January 25th, 2024

I got 10 flowers! Look at the pics please.

I paid 167 dollars for a 2 dozen flowers and supersized it into 30. Two mylar balloons. A pink vase. Birthday card. Truffles.

They sent this and wanted to give me credit. I don't want to do business with them anymore. Cause I saw what kinda business they do. They should've called me and said they can't fulfill the order. They said the location wasn't in their market and the local florist has to put something together. I asked for a refund and they said it's against policy. I will share this review on all sites and make sure everyone never uses them.

Tip for consumers:
Never buy from here since this is the quality they think is ok to send out after spending that much money.

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Thumbnail of user lokhonial
Bloomex C. – Bloomex Rep

Dear Mel,

I sincerely apologize for the disappointment you experienced with your recent order, and I want to assure you that we take your concerns seriously. Your feedback is crucial to improving our services, and we regret that we fell short of your expectations.
I understand the importance of special occasions, and we deeply regret any frustration or inconvenience this may have caused.
As part of our ongoing commitment to delivering exceptional service, we are eager to address any concerns you may have encountered. Unfortunately, we faced challenges in locating your information within our system based on the provided details.
To expedite a swift resolution, I kindly request you to contact us at onlinereviews@bloomex.ca, making sure to include your order number in the subject line. This will allow us to promptly and comprehensively assist you with any outstanding matters.
We appreciate your understanding as we actively work to rectify this situation. Once again, we extend our sincere apologies for any inconvenience caused, and we look forward to the opportunity to set things right.
Warm Regards,
Andrew
Bloomex Customer Support

Thumbnail of user jasonc923
1 review
0 helpful votes
May 15th, 2020

Delivered a day late, online help was very slow. Waited 30min for an agent. But good prices! Now Am using it for my mother in-law!

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Value
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Thumbnail of user cindyj508
1 review
0 helpful votes
January 11th, 2024

I received a Christmas poinsettia and plants but it came on its side, half out of its pot and all of the poinsettia was smashed other than 3 sad red petals. I called I emailed I chatted and no one did anything. What a scam this company is.

Tip for consumers:
They guarantee plant quality and replacement and I got NOTHING. Not even a polite response. They are a scam company

Products used:
Noting.

Service
Value
Shipping
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Thumbnail of user lokhonial
Bloomex C. – Bloomex Rep

Dear Cindy,

We deeply regret the unfortunate condition in which your Christmas poinsettia and plants were received. Your disappointment is understandable, and we sincerely apologize for the inconvenience caused.

To address this matter promptly and provide a resolution, could you please provide us with your order details or contact our customer support team directly at onlinereviews@bloomex.ca. We want to investigate this situation thoroughly, understand the specifics of your experience, and take appropriate actions to rectify the issue.

We appreciate your patience and understanding as we work to resolve this matter. Thank you for bringing it to our attention, and we are committed to improving your experience with our services.

Kind Regards,

Andrew
Bloomex Customer Support

Thumbnail of user robinc385
1 review
0 helpful votes
May 20th, 2020

Their flowers were reasonably priced and I was able to find a discount code as well that saved me $5. Their delivery was prompt, even during the COViD-19 period, and the flowers were fresh and lasted a couple weeks in water.

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Value
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Thumbnail of user jc1538
1 review
0 helpful votes
May 10th, 2022
Verified purchase

Run of the mill. Average looking. I ordered what was a fun-coloured, and different types of flowers bouquet. Wanted to give something cheery and different. What arrived was stereotypical red roses and white filler stuff. Bla.
I sent in a respectful complaint and was just told too bad, the website said the flowers can vary.
Yeah, the flowers were fresh, but that's basic, bottom-line expectations.

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Value
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Thumbnail of user deannav81
1 review
0 helpful votes
January 14th, 2024

When completing your order bloomex asks for payment before even putting in recipients address. In my case, found out address was undeliverable and so was trying to figure out different method to deliver. Bloomex cancelled my order, kept the money paid and said it was because I didn't complete it within the 1 hr timeline! Why would they process a payment on an order that is not complete or showing a delivery address? Do not use, would not recommend

Thumbnail of user lokhonial
Bloomex C. – Bloomex Rep

Hello Deanna,

We appreciate you bringing this matter to our attention, and we sincerely apologize for any inconvenience you experienced during your order process. Your feedback is important, and we are committed to addressing the issues you raised.

We understand the frustration caused by the payment process, and we recognize the need for improvement in our system to ensure a more seamless and customer-friendly experience. We will investigate the specific details of your case to identify areas for enhancement in our order processing procedures.

To further assist you and resolve this matter, we would appreciate it if you could provide your order number and contact details. You can share this information with us at onlinereviews@bloomex.ca. Once received, we will review your case promptly and work towards a resolution.

We genuinely apologize for any inconvenience caused, and we value your feedback as it helps us improve our services. Thank you for your understanding, and we look forward to the opportunity to address and rectify this situation for you.

Kind Regards,

Andrew
Bloomex Customer Support

Thumbnail of user bruces1286
1 review
0 helpful votes
January 8th, 2024

Flowers were to be delivered on January 5/24 for a memorial service, they arrived January 8/24. The delivery person dropped them off on the porch without knocking. We say him get back in the Budget truck. The flowers were half dead and wilted.
I'm way for. A response from Bloomex

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Thumbnail of user lokhonial
Bloomex C. – Bloomex Rep

Dear Bruce,

We sincerely apologize for the disappointing experience you encountered with the delivery of your flowers. The delay, coupled with the condition in which they were received, falls short of the standards we strive to maintain, especially for a memorial service.

Your feedback is important to us, and we want to address this matter promptly. To ensure a timely response and resolution, could you please provide us with your order details or contact our customer support team directly at onlinereviews@bloomex.ca. We want to investigate this situation thoroughly, understand the specifics of your experience, and take appropriate actions to rectify the issue.

We appreciate your patience and understanding as we work to resolve this matter. Thank you for bringing it to our attention, and we are committed to improving your experience with our services.

Kind Regards,

Andrew
Bloomex Customer Support

Thumbnail of user ingride17
1 review
0 helpful votes
December 8th, 2020

Flowers arrived right on time and my friends were delighted with them. Thank you so much for the prompt service. Will definitely be ordering flowers from Bloomex again!

Thumbnail of user hollyp118
1 review
11 helpful votes
June 23rd, 2020

Have to say I've used Bloomex many times now and I've not had a bad experience. Every florist that's been used has been 10 out of 10... my son & daughter. In. Law have just moved into 1st home, I send flowers, they were out, florist left basket with next door neighbour and left card for my son. (another florist (not Bloomex) just dumped them under a polythene cover with no note, survice to say dead flowers found.) Will never use anyone other then Bloomex now as their web page is easy use and service is great.

Thumbnail of user susannep75
1 review
0 helpful votes
December 8th, 2023

Won't be ordering from bloomex again. My brother had a bad experience with bloomex a few years ago at Christmas but I thought it was just a one-off. My order was delivered the day requested but it was nothing like the website in size, shape or types of flowers. What I ordered was carnations, roses and lilies. What was delivered was a few roses and a bunch of daisies. Very, very disappointed.

Thumbnail of user lokhonial
Bloomex C. – Bloomex Rep

Hello Susanne,

I hope this message finds you well. We sincerely appreciate your recent order with Bloomex, and your satisfaction is of utmost importance to us.

It has come to our attention that there may have been discrepancies between your expectations and the delivered bouquet. Please accept our deepest apologies for any inconvenience this may have caused. Your feedback is invaluable, and we are committed to resolving this matter promptly.

To assist us in thoroughly investigating and addressing your concerns, we kindly request the following:

1.Clear images of the delivered bouquet, highlighting the variations from the anticipated arrangement.
2.Any additional details regarding specific discrepancies encountered.

Kindly forward this information to onlinereviews@bloomex.ca, ensuring to reference your order number and include your name in the subject line. Our dedicated team will meticulously review the provided details and work diligently to find a resolution that meets your expectations.

Ensuring your satisfaction is our paramount goal, and we genuinely appreciate your understanding as we take steps to enhance our services. We understand the significance of delivering a product that aligns with your vision.

Thank you for your patience and cooperation. We look forward to the opportunity to rectify the situation and reaffirm your trust in Bloomex.

Warm regards,
Andrew
Bloomex Customer Support

Thumbnail of user jenniet49
1 review
1 helpful vote
July 23rd, 2022
Verified purchase

The first order was a mistake only 4 Rose's were sent. However Bloomex made it right and delivered a fuller 18 Rose's bouquet in a glass vase with a beautiful card and two packages ot Belgium Truffles. My sister who is in the stages of dying said the Rose's smell "heavenly"! They were gorgeous and they made my sister's day. Thank you Bloomex, I highly recommend Bloomex. The customer care is outstanding. Many thanks, Jennie Thomas Shepard

Thumbnail of user fjaylessbashasha28
1 review
0 helpful votes
February 14th, 2024

First of all I didn't get what I ordered for. I ordered for something completely different to what I got. I am trying to reach out, no one is responding and it's just pissing me off. This was valentines and was trying to surprise someone special and you guys ruined it if you couldn't fulfill what I wanted why did you accept the order? It's bull$#*!, I hated everything. No arrangements nothing, please never use these people again. It's embarrassing how you disappointed me last minute. Just rubbish… am gonna add pictures and you tell me if it looks anything alike. This was this year 2024. 14th Feb.

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Thumbnail of user lokhonial
Bloomex C. – Bloomex Rep

Dear Jayless,

I am sincerely sorry to hear about the disappointing experience you had with your recent order. It's distressing to learn that the item you received was completely different from what you had ordered, especially on such a special occasion like Valentine's Day.

Your frustration is completely justified, and I want to extend my deepest apologies for the inconvenience and disappointment caused by this situation. As a company committed to providing high-quality products and excellent service, it's disheartening to hear that we fell short of meeting your expectations.

I understand the importance of delivering on promises, particularly when it comes to special occasions like Valentine's Day. The failure to fulfill your order as requested is unacceptable, and I apologize for any embarrassment or inconvenience this may have caused you.

To assist us in resolving this matter, could you please provide your order details, such as the order number? Unfortunately, without this information, we may not be able to locate your order in our system. Please email us at onlinereviews@bloomex.ca with the details, and we'll prioritize resolving this issue for you.

Once again, I extend my sincere apologies for the disappointment and frustration caused by this experience. Your feedback is invaluable to us, and we appreciate the opportunity to make things right.

Kind Regards,
Kean
Customer Service Experience

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Thumbnail of user lokhonial
Bloomex C.
Typically responds within 9 days

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