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Bloomex Reviews Summary
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to unreliable service, frequent delivery issues, and poor product quality. Many customers reported receiving incorrect or wilted arrangements, with inadequate responses from customer service when seeking resolutions. While a few positive experiences highlighted effective problem resolution and satisfactory products, these were overshadowed by the prevalent complaints regarding service delays and lack of support. The recurring theme of frustration suggests a need for the company to improve its operational efficiency and customer service practices to restore trust and enhance customer satisfaction.
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Birthday gift delivered 2 days late after the recipient had checked out. Spent $75 to have flowers delivered to the reception of a hotel.
Service was terrible, offered me replacement flowers and when I called back to give new address they pulled their offer away.
Won't be ordering from bloomex again. My brother had a bad experience with bloomex a few years ago at Christmas but I thought it was just a one-off. My order was delivered the day requested but it was nothing like the website in size, shape or types of flowers. What I ordered was carnations, roses and lilies. What was delivered was a few roses and a bunch of daisies. Very, very disappointed.
Hello Susanne,
I hope this message finds you well. We sincerely appreciate your recent order with Bloomex, and your satisfaction is of utmost importance to us.
It has come to our attention that there may have been discrepancies between your expectations and the delivered bouquet. Please accept our deepest apologies for any inconvenience this may have caused. Your feedback is invaluable, and we are committed to resolving this matter promptly.
To assist us in thoroughly investigating and addressing your concerns, we kindly request the following:
1.Clear images of the delivered bouquet, highlighting the variations from the anticipated arrangement.
2.Any additional details regarding specific discrepancies encountered.
Kindly forward this information to onlinereviews@bloomex.ca, ensuring to reference your order number and include your name in the subject line. Our dedicated team will meticulously review the provided details and work diligently to find a resolution that meets your expectations.
Ensuring your satisfaction is our paramount goal, and we genuinely appreciate your understanding as we take steps to enhance our services. We understand the significance of delivering a product that aligns with your vision.
Thank you for your patience and cooperation. We look forward to the opportunity to rectify the situation and reaffirm your trust in Bloomex.
Warm regards,
Andrew
Bloomex Customer Support
We order flowers for a sympathy for our friends brother for the funeral of brother. It was so embarrassing they could not bring them. Some flowers were dead, majority of small bouquet was carnations which were requested not to be in. I reached out to bloomex the day of the delivery and asked if they could resend an appropriate arrangement. I sent them a picture and they said they would give me a credit. Today 2 weeks later they offered 20$ credit. This is unacceptable and this picture shows the 80$ bouquet with 2 of the dead flowers thrown out the day of arrival...
Dear LJ,
We hope this message finds you well during this difficult time, and we extend our sincere condolences for the loss of your friend's brother.
We are truly sorry to hear about the issues you encountered with the sympathy flowers you ordered. The experience you've described is not reflective of the level of service we aim to provide, especially during such sensitive occasions.
As part of our commitment to providing exceptional service, we are eager to address any concerns you may have. Regrettably, we encountered difficulty locating your information in our system based on the details provided.
To facilitate a swift resolution, I kindly ask you to reach out to us at onlinereviews@bloomex.ca, ensuring to include your order number in the subject line. This will enable us to promptly and thoroughly assist you with any outstanding matters.
We appreciate your understanding as we diligently work to rectify this situation. Once again, we apologize for any inconvenience caused, and we look forward to the opportunity to make things right.
Kind Regards,
Drew
I wish I could give a 0 star review. Advertised same day shipping 6 days a week for the town of Antigonish, and it is a complete lie. It took dozens of phone calls with abysmal customer service representatives to get my order shipped 4 days later. Not only that, but the survey links sent to me after each phone call went to a dead website. Just pathetic, I'm disgusted with Bloomex's disregard for the law in Canada of deceitful advertising, I never would have ordered from them if I had known what I was in for. Customer service doesn't listen to the words coming out of your mouth. Save yourself the trouble and do not order from this company, shop local.
Hello Lesley,
I want to extend my sincerest apologies for the distressing experience you had with our service. Your feedback is disheartening, and I truly regret any frustration and inconvenience caused.
The delay in shipping your order and the challenges you faced with our customer service are not reflective of the standards we aim to uphold. I understand the importance of reliable and efficient service, and I am genuinely sorry for falling short of your expectations.
Regarding the dead survey links, this is unacceptable, and we are actively investigating and addressing this technical issue to ensure it does not recur.
I want to assure you that your concerns have been heard, and we take them seriously. We appreciate your candor, as it helps us identify areas for improvement. We are committed to rectifying the situation and preventing similar issues in the future.
To facilitate a swift resolution, I kindly ask you to reach out to us at onlinereviews@bloomex.ca, ensuring to include your order number in the subject line.
We appreciate your understanding as we diligently work to rectify this situation. Once again, we apologize for any inconvenience caused, and we look forward to the opportunity to make things right.
Best Regards,
Drew
I ordered a bouquet of yellow, red, and orange gerbera daisies in early June 2023. They delivered a bunch of mixed flowers; some broken, some already fading, ragged looking. It was an embarressing gift. When I complained, first in writing and then with a follow up phone call, they offered me a $20 voucher for my "next purchase". I will never order from the again. They are the worst online company I have ever dealt with.
Hello Susanne,
I want to express my sincere apologies for the disappointment and embarrassment caused by the bouquet you received in June. Your experience falls far below the standards we strive for, and I am truly sorry for the inconvenience this has caused.
Your feedback is invaluable, and I want to assure you that we take it seriously. To make amends, I would like to offer you a replacement bouquet, curated with the utmost care to ensure their freshness and beauty.
I understand that a $20 voucher for your next purchase doesn't adequately address the inconvenience you faced, and I want to take proactive steps to rectify this. Please provide your preferred delivery date and address for the replacement bouquet, and we will ensure it reaches you in pristine condition.
To facilitate a swift resolution, I kindly ask you to reach out to us at onlinereviews@bloomex.ca, ensuring to include your order number in the subject line. This will enable us to promptly and thoroughly assist you with any outstanding matters.
Thank you for bringing this to our attention, and I appreciate your understanding as we work to regain your trust.
Best Regards,
Drew
I ordered from this company for the first time from Australia to Canada the tracking was down and my dad didn't receive anything I did send 6 emails asking about my order no reply and nothing from the company I am really disappointed
Hello Lina,
I am genuinely sorry for the frustration and disappointment you experienced with your recent order. Your feedback is concerning, and I want to assure you that we take your concerns seriously.
I understand the importance of reliable tracking and timely responses, especially for a long-distance order. The lack of communication and the failure to provide updates are not reflective of the standards we aim to uphold.
To facilitate a swift resolution, I kindly ask you to reach out to us at onlinereviews@bloomex.ca, ensuring to include your order number in the subject line. This will enable us to promptly and thoroughly assist you with any outstanding matters.
We appreciate your understanding as we diligently work to rectify this situation. Once again, we apologize for any inconvenience caused, and we look forward to the opportunity to make things right.
Best Regards,
Drew
This company has absolutely no Customer Service quality no accountability for the way you are treated or the product that they provide or choose not to provide. Zero sensivity of a situation regarding the loss of a person -condolences arrangement
As far as I'm concerned they are there for the money only and the slogan " We care" is absolutely fraudulen. The company refuses to respond whe requested that all of your personal data and credit card information once they get your data. This company is a security risk
Dear Wendy,
I am sincerely sorry to hear about the distressing experience you had with our service during such a sensitive time. Your feedback is deeply concerning, and I want to assure you that we take your concerns seriously.
I understand the gravity of the situation and the need for empathy and sensitivity, especially when it comes to condolences arrangements. The issues you've described do not align with the standards we strive to maintain, and I apologize for the additional stress this has caused.
To address your concerns and investigate this matter thoroughly, I kindly request more details about your order, such as the order number and any specific interactions you had with our customer service team to onlinereviews@bloomex.ca. This will help us understand the situation better and take appropriate measures to rectify the issues you faced.
Thank you for bringing this to our attention, and I appreciate your understanding as we work to regain your trust.
Best Regards,
Drew
The below is all my opinion only:
I will absolutely NOT use this company again! I ordered a gift basket yesterday for about $114 plus taxes & delivery fee. Instead of it being delivered to the area in the hospital where they SAID they would take it to, they left it at "Reception." Spoke to "Supervisor" "Abu" "in Calgary," who said the Driver must have not been allowed or didn't have the time, & at least it was delivered. Horrible Customer Service. I received an email yesterday confirming the Order; no email to say it was delivered. Suffice it to say I had to, myself, track down where the gift basket ended up. Totally unimpressed; got the impression, in my opinion, that once they got paid, they couldn't care less.
Hello June,
I am genuinely sorry to hear about the disappointment you experienced with your recent order. Your feedback is important to us, and I want to assure you that we take your concerns seriously.
I understand the frustration of not having the gift basket delivered to the intended area in the hospital, and I apologize for any inconvenience this has caused. Our goal is to provide a seamless and stress-free experience, and I regret that we fell short of your expectations.
To investigate this matter further and address the issues you faced, I kindly request more details about your order, such as the order number and any specific interactions you had with our customer service team to onlinereviews@bloomex.ca. This information will help us understand the situation better and take appropriate measures to prevent similar occurrences in the future.
Your satisfaction is our priority, and we are committed to making things right. Thank you for bringing this to our attention, and I appreciate your understanding as we work to regain your trust.
Best Regards,
Drew
I ordered a birthday flower bouquet, it did not look like what I ordered in website.
In original picture there are different kind of flowers
Hello Sahar,
I sincerely apologize for the disappointment you experienced with your birthday flower bouquet. Your feedback is important to us, and I want to assure you that we take your concerns seriously.
I understand the significance of receiving the bouquet as expected, and I regret that the delivered arrangement did not match the original picture on our website. This is not the experience we strive to provide, and I apologize for any inconvenience this may have caused.
To address this matter and ensure your satisfaction, I would appreciate more details about your order, including the order number and any specific concerns to onlinereviews@bloomex.ca. This information will assist us in investigating the issue and taking corrective actions.
Our goal is to make this right for you, and I appreciate your understanding as we work to improve our services based on your valuable feedback.
Thank you for bringing this to our attention.
Best Regards,
Drew
Purchased flowers for Birthday delivery was not done I was emailed that I needed to pay another $30 for the location after I had paid and received confirmation of my order. The new delivery date was not done had to call three times was moved again still not delivered. Contacted customer service and was asked to call back in three hours can't tell me when will be delivered but will not allow me to cancel and get a refund!
Would never recommend or use Blomex again!
Thank you for leaving your review. We appreciate your feedback, and we're committed to providing excellent service to all our customers. However, we couldn't locate your information in our system based on the details provided. To better assist you and address any concerns you may have, could you please reach out to our customer support team at wecare@bloomex.ca. We'd like to ensure that your experience with us is as positive as possible, and having more information about your interaction with our services will be immensely helpful. Kind Regards, Drew Bloomex
Gave me the run around on the quality of the arrangements! Skimpy flowers even paid for " super sized". Paid for full size greeting cards, only got notes! Very disappointed! Never order from them again!
What was delivered vs on the website!
Hello Anna,
We are truly sorry to hear that you were not satisfied with the flowers you received from us. Your satisfaction is of utmost importance to us, and we deeply regret that we fell short of your expectations on this occasion. We would like to address your concerns and make things right. However, we couldn't locate your information in our system based on the details provided. To better assist you, could you please reach out to our customer support team at wecare@bloomex.ca. We'd like to ensure that your experience with us is as positive as possible, and having more information about your interaction with our services will be immensely helpful. Kind Regards, Drew Bloomex
I ordered flowers on Oct. 20th and immediately cancelled the order. The order was put on hold and I did not get the refund. I then, asked them to resend the order on the 23rd. I paid for same day delivery. They have not sent the order on the 28th. They say they "lost" the delivery address. They have refused to issue me a refund.
Hello Sylvia,
Firstly, I'd like to extend our sincerest apologies for the situation you faced. This is not the experience we want any of our customers to have, and we genuinely regret the disappointment caused.
I have reached out to you via email in order to make this right from your perspective.
Kind regards,
Justin
Customer Service of Bloomex
I have been 4 days now without tracking or status of my order. There is no escalation procedures to track or no managers will return my call and the customer service reps tell lie after lie about where the flowers are, if they are shipping etc. I will never deal with this company again. Pick anyone else not BLOOMEX.
We appreciate your feedback. We are disappointed to hear that we did not live up to your expectations. We never intend to disappoint you. Please note, customer service department going to provide you the report on your case within 24 hours. We appreciate your honesty and will work to ensure a better experience in the future.
Regards,
Bloomex
Bloomex a pris 3 jours à livrer le bouquet(le mauve et blanc), un bouquet qui n'avait rien à voir et beaucoup moins beau que celui que j'avais commandé (les marguerites).
Et on me refuse un dedommagement ou un remplacement.
Qui plus est. Ma commande a disparu de mon historique.
De vrais escrocs.
Bonjour Dominique, nous sommes désolés de recevoir un avis d'une étoile de votre part. Veuillez noter que nous sommes toujours prêts à examiner chaque plainte de l'un de nos clients. Veuillez nous contacter au service client pour ouvrir le dossier que vous aviez. Encore une fois, nous présentons nos excuses à vos côtés.
Salutations,
Service client Bloomex
Ordered 2 bouquets for my sister's wedding. Paid 200$ for both. We put on all the extras; extras size (the biggest) and some special vase. Disastrous result and a catastrophy.
See pictures.
Top 2 pictures is what we ordered from the website. Bottom left is what we got, bottom right is to compare size with an actual standard bouquet size.
And they got delivered in a puro cardboard box.
Barely worth 20$ each.
Contacted support by phone, by mail. Asked them to resend what was originally bought or refund. No followup. No refund. Worst experience ever.
Not recommanded. At all.
Other similar stories in other reviews.
My real rating is ZERO. Flowers ordered for my mother's funeral were extremely deceiving in size, considering the $175 price tag, were wilted and had yellow leaves. They said they wanted to make amends; they lied. READ THE BAD REVIEWS attentively, they are real! I WILL NEVER ORDER OR RECOMMEND THIS COMPANY TO ANYONE.
Wanted to place an order online and was CHARGE COULD NOT COMPLETED AND WAS LOCKED OUT FROM PLACING AN ORDER. I was INSTRUCTED TO CALL and place an order. While placing the order on the phone THE ORDER COSTED MORE TO PLACE ON THE PHONE THAN ON THE WEBSITE. After hanging up I saw I WAS CHARGED FOR ITEMS I DID NOT WANT. I tried to cancel my order and was told CUSTOMER SERVICE IS NOT AUTHORIZED TO PROVIDE REFUNDS and that they'd open an investigation and I'd hear from a manager. I NEVER HEARD BACK AND THEY CONFIRMED MY ORDER AGAIN FOR DELIVERY. I CALLED CUSTOMER SERVICE AGAIN requesting cancellation and after threatening to open a chargeback, the agent said they'd ESCALATE TO A MANAGER. Then what was the point of the investigation? I still DID NOT HEAR BACK. Only after emailing the following email groups did I get a resolution and confirmation my refund was processing: *******@bloomex.ca, *******@bloomex.ca, *******@bloomex.ca, *******@bloomex.ca, *******@bloomex.ca (these are posted on Reddit to find)
DO NOT ORDER FROM HERE! SCAM! BAIT AND SWITCH!
Never use this company again! Awful customer service and they weren't able to correct one simple thing.
Hello.
This order was not even CLOSE to being properly filled. Since when is a Thanksgiving bouquet the same or equal to a Christmas arrangement during Thanksgiving? For heaven's sake at least make a FALL looking bouquet for Thanksgiving. This florist didn't even try! Supposed to get FALL GERBERS and received an arrangement with pine boughs and red ribbon. Is this a joke? I'd like my money back.
Severely disappointed and angry!
Pamela Sylvain.
Order an arrangement for my daughter-in-law after surgery. It was to be delivered on Monday. Bloomex did call me and explained that they could not deliver on Monday but would deliver on Tuesday. For the delay in delivery, they would credit the delivery charge and upgrade my bouquet to the higher one. I agreed with this with no problem. Tuesday came and went with not delivery and no contact. The flowers were delivered on Wednesday afternoon. They did not credit for the delivery charge and the bouquet looks like they put it down to the basic one. I had ordered the middle one and they were to update it. I have attached a photo of what I ordered and what my daughter-in-law received. I have e-mailed and called but they have refused to do what they say they would by phone, which they confirmed in an e-mail. I will not use this company again.
From the business
Bloomex Canada Flowers - Save 50% over Local Florists. Send Flowers Online - Same Day Flower Delivery. Order Flowers Online and Discount Flowers Bloomex.ca
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Amber,
We appreciate your recent purchase and sincerely apologize for any inconvenience caused by the delivery of your birthday gift.
We understand the importance of timely deliveries, especially for celebratory occasions, and we are truly sorry that the flowers were received two days later than expected. Your feedback regarding the service experience is invaluable to us, and we want to assure you that we are taking immediate steps to address this matter.
We regret any confusion regarding the offer of replacement flowers and the subsequent withdrawal of that offer when you provided a new address. This is not reflective of our usual standards, and we are committed to rectifying this situation promptly.
To assist us in investigating and resolving this matter thoroughly, we kindly request the following:
1.Your order number for reference.
2. Any specific details about the service experience and communication.
Please forward this information to onlinereviews@bloomex.ca, and rest assured, our team will review the case promptly to provide a suitable resolution.
Once again, we sincerely apologize for the inconvenience and appreciate your patience as we work to improve our services based on your feedback. We value your business and are dedicated to ensuring your future experiences with Bloomex exceed your expectations.
Thank you for bringing this to our attention.
Warm regards,
Andrew
Bloomex Customer Support