I ordered an arrangement that was two dozen long stemmed roses. When it was delivered there were one dozen roses with a lot of green leaves to bulk up the bouquet.
I email Bloomex and provided a photo of what was delivered. The response was the arrangement was in accordance with their policy and item description.
Please don't use this company as the pictures & descriptions of their arrangements are not what is delivered.
Totally wasted good money!
Had two orders in and confirmed - neither delivered and best I can get is a chat person telling me a manager will call me in 48 hours - and their phone line says leave a message and we will call you within 48 hours. Thats great, party was today, they are going to call me in two days from now. Was told to refer to their refund policy? JUst wrote off 185 - wished I had given it to charity instead of an incompetent hustler.
I ordered an arrangement for a funeral. The order arrived as scheduled - the only good thing with this order and that gave them a 1 rating. The arrangement did not look remotely like the photo on the website. I was so embarrassed. The arrangement looked like someone had pulled a few flowers from the compost heap and stuck them in a pot with green stuff. I called Bloomex customer service and their response was "too bad, so sad, bye now".
My wife got her flowers today that were suppose to be a nice bouquet of roses, carnations and white flowers. With some chocolate truffle candies. The white flowers were already wilting and somewhere broken. There was about half the thickness of the bouquet on the picture, and there were no chocolate truffle candies at all. I wish I was seen these reviews before I use this company. They're a rip off for sure, and even if they decide to reply to this review they're just trying to keep their lousy business going. I don't want anything from them lesson learned.
Gave me the run around on the quality of the arrangements! Skimpy flowers even paid for " super sized". Paid for full size greeting cards, only got notes! Very disappointed! Never order from them again!
What was delivered vs on the website!
Hello Anna,
We are truly sorry to hear that you were not satisfied with the flowers you received from us. Your satisfaction is of utmost importance to us, and we deeply regret that we fell short of your expectations on this occasion. We would like to address your concerns and make things right. However, we couldn't locate your information in our system based on the details provided. To better assist you, could you please reach out to our customer support team at wecare@bloomex.ca. We'd like to ensure that your experience with us is as positive as possible, and having more information about your interaction with our services will be immensely helpful. Kind Regards, Drew Bloomex
Ordered flowers, delivered 5 days later than I wanted. The company offered a gift basket as an apology, which is why I'm giving them 2 stars and not 1. However, the flowers arrived to the recipient and were totally not what I ordered, I even paid for extra flowers and a card, and neither of those were included. They were nothing like what I asked for, and looked really cheap and super embarrassing, as this was a gift. I reached out to Bloomex and sent photos of what I received and asked for a refund, and they are literally ignoring me. I'm sure people have had good experiences with them but they are not reliable! Do yourself a favour and find someone else.
I ordered a Birthday Bundle. It was delivered on time, but what the recipient got was nothing like what the picture portrayed. Even the Mylar balloons were deflated. I guess the old adage holds….You get what you pay for.
I will never use this company again. I'll spend more next time.
This company is the biggest joke! I don't even know how they are able to keep their doors open with all of the $#*!ty flowers they deliver and about 2% refunds they do. Thousands of angry customers! I'd purchase a pile of $#*! before I would buy flowers from this company!
Flowers were delivered and left outside in freezing weather. No one called.
3 out of 6 flowers already had brown spots. Buy the next day they were fully brown and wilted. It was obvious they were frozen.
I MADE 3 complaints. I am still waiting for an answer.
My partner was amazed at how beautifully arranged the flowers were. Needless to say I'm a happy man as long as she is. Thank you very much for your services and I will definitely be in touch with another order in future.
Great service, large variety of products, deliver orders everywhere and without delays. They also have some kind of loyalty program with discounts for regular clients. Never had any problems with the delivery or an order. Just once flowers to my girlfriend arrived one hour later but for the last 4 years it was the only issue. So I highly recommend Bloomex and wish the company to flourish!
After receiving a bouquet from my daughter, which was absolutely superb, there was no hesitation in using Octagon Flowers when I needed to send a funeral wreath. First class service, can't recommend highly enough. Thank you so much
Recipient said flowers were lovely. They arrived same day as ordered. The Florist phoned me immediately after online order to discuss availability of specific flowers, which I was very pleased with. Will definately use again.
I've already ordered several bouquets from Bloomex and I'm quite satisfied with the service. Whatever I order (roses, daisies, lilies or mixed bouquets) they are just fascinating! Last time I made an order for my wife (wanted to surprise her), I chose a bunch of classic red roses and some chocolates. The company did its job perfectly as usual. I could see Wow in my wife's eyes, she was more than happy.
I asked for delivery early afternoon and they arrived just before 2. P.m. The actual flowers were superb. In my experience it is rare for every flower to "come out" but that is what happened. Indeed a week later they are showing little sign of wear. Excellent service. Will definitely use you again.
I had a very solid experience dealing with Bloomex. There was an initial mistake upon delivery (likely not their fault) and after I notified them they re-sent my mother a bouquet of flowers for Mothers Day.
They come fresh from the grower. Very clean! Just get our your vase and arrange! I go no where else for flowers and have been buying them for years! The biggest problem is that not everyone knows about this wonderful resource!
Would give a 0 is I could. Not even sure how this company stays in business with such terrible product & customer service. 1st time flowers were delivered frozen solid - only gave me a credit so had to use them again. 2nd time they were delivered on wrong date, not what i ordered and full of mold!
I am very pleased with the service of Bloomex... on time... no overcharge... product beautiful... recipient very happy. Bouts was recommended to me by another friend. Glad I made this choice. Thank you!
I got burned $200 on flowers for my mom's 65 birthday which came 2 days late and dead. They tried to lie and say they were delivered but my mom lived in assisted housing with a 24 check in person at the door. Complete thieves, avoid these guys for ever.
Answer: It is terrible and difficult. They barely respond and then it is only after multiple emails and chats.
Answer: No. Terrible service. Did not deliver on time. Postponed deliver to next dY
Answer: I feel like I've been scammed. Took my money and did not deliver my purchased flowers.
Answer: It's a 1990's website and can't take average photos of 2024
Answer: No, they do not refund. They send a sorry message and offer you a store credit. However if you had a bad experience I do not think you will try them again to use the store credit, so they do not then compensate at all.
Answer: Very poor customer service (none). Do not use them.
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to unreliable service, frequent delivery issues, and poor product quality. Many customers reported receiving incorrect or wilted arrangements, with inadequate responses from customer service when seeking resolutions. While a few positive experiences highlighted effective problem resolution and satisfactory products, these were overshadowed by the prevalent complaints regarding service delays and lack of support. The recurring theme of frustration suggests a need for the company to improve its operational efficiency and customer service practices to restore trust and enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Dear Robert,
I'm truly sorry to hear about the disappointing experience your wife had with the Valentine's flowers you ordered from Bloomex. It's disheartening to learn that the bouquet did not meet your expectations and that the accompanying chocolate truffle candies were missing.
Your feedback is crucial, and I want to extend my deepest apologies for the inconvenience and disappointment caused by this situation. As a company committed to providing high-quality products and excellent service, it's regrettable that we failed to meet your expectations on this occasion.
I understand your frustration with the condition of the flowers and the missing chocolates. This is certainly not the level of service we aim to provide, and I apologize for any inconvenience or frustration this may have caused you and your wife.
To assist us in addressing your concerns and preventing such issues in the future, could you please provide your order details, such as the order number? Unfortunately, without this information, we may not be able to locate your order in our system. Please email us at onlinereviews@bloomex.ca with the details, and we'll prioritize resolving this issue for you.
Once again, I extend my sincere apologies for the frustration and disappointment caused by this experience. Your feedback is invaluable to us, and we appreciate the opportunity to make amends.
Kind Regards,
Kean
Customer Service Experience