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Won't be ordering from bloomex again. My brother had a bad experience with bloomex a few years ago at Christmas but I thought it was just a one-off. My order was delivered the day requested but it was nothing like the website in size, shape or types of flowers. What I ordered was carnations, roses and lilies. What was delivered was a few roses and a bunch of daisies. Very, very disappointed.
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Order was delivered late after me being very specific about the required delivery time. They took...
Hello Susanne,
I hope this message finds you well. We sincerely appreciate your recent order with Bloomex, and your satisfaction is of utmost importance to us.
It has come to our attention that there may have been discrepancies between your expectations and the delivered bouquet. Please accept our deepest apologies for any inconvenience this may have caused. Your feedback is invaluable, and we are committed to resolving this matter promptly.
To assist us in thoroughly investigating and addressing your concerns, we kindly request the following:
1.Clear images of the delivered bouquet, highlighting the variations from the anticipated arrangement.
2.Any additional details regarding specific discrepancies encountered.
Kindly forward this information to onlinereviews@bloomex.ca, ensuring to reference your order number and include your name in the subject line. Our dedicated team will meticulously review the provided details and work diligently to find a resolution that meets your expectations.
Ensuring your satisfaction is our paramount goal, and we genuinely appreciate your understanding as we take steps to enhance our services. We understand the significance of delivering a product that aligns with your vision.
Thank you for your patience and cooperation. We look forward to the opportunity to rectify the situation and reaffirm your trust in Bloomex.
Warm regards,
Andrew
Bloomex Customer Support