I ordered flowers and paid for same day delivery for my girlfriend. It was a very special occasion. Called Bloomer to verify my order would be delivered on time because the Oder status hadn't change. The person assured me it would be delivered by 6pm. I called at 6pm because nothing was delivered. The order status still showed "packaging". The customer service desk said it wouldn't be delivered till the next day. I said I wanted my money refunded. They said they had to get a supervisor get back to me by email. She could not do anything for me. Did not receive any email. This site is a total screw up. Stay away from this service.