I don't like to leave negative reviews but this company messed with me when my first physical attempt to reach out to my grieving friend and they had 0 care or respect for the situation.

My friend's father passed away just days before his birthday - for which I already, in good time ordered a supersized contemporary bouquet, to be sent to him.

Initially I had a GOOD impression of bloomex as they were very responsive when I asked them to change the card message from Happy Birthday, to one of condolence, them doing this so swiftly lulled me into the false impression that they were a responsive and considerate company making this amendment for me at what is an awful time for a person to go through.

I really wanted it to be a beautiful and heartfelt gesture during a difficult time. Unfortunately, Bloomex fell short on every level.

The bouquet delivered looked NOTHING like the vibrant, plentiful, contemporary arrangement pictured on the Bloomex website. It lacked the fullness and elegance advertised, and it lacked the "significantly more impressive and contain more blooms than the Deluxe Bouquet", as mentioned on their site, and what was sent was a pale imitation of what I paid for.

To add insult to injury, the sympathy message for my friend was scrawled on the back of a coupon. This lack of attention to detail was insensitive and unprofessional.

I specifically chose a "Supersized" bouquet, promised on the Bloomex website to be "significantly more impressive" with "more blooms." In reality, I received a paltry collection of flowers. While some variation from the online image is understandable, this arrangement lacked the promised volume and contemporary style. It was also missing the advertised wrapping – "natural craft paper and trendy rafia." What they sent was enough to fill a JAM JAR.

This experience caused significant embarrassment. I wanted to express my condolences in a thoughtful way, but instead, I felt responsible for delivering a subpar offering. The blatant discrepancy between Bloomex's online presentation and their actual service is deeply disappointing.

Potential customers deserve to be aware of the significant gap between Bloomex's promises and their actual service.

Furthermore, due to the significant misrepresentation of the product, I have filed a complaint with my credit card company. The delivered flowers did not remotely match the description, constituting a case of misleading advertising.

I strongly advise against using Bloomex for your flower needs. Look elsewhere for a florist who delivers on their promises and treats customers with respect, especially during sensitive occasions.

When I wrote to bloomex to complain, I attached several images and they had the nerve to ask me to send pictures - so clearly they can't read an email very well either.

BE SURE TO COMPLAIN TO YOUR BANK ESPECIALLY IF YOU PAID VIA CREDIT CARD.

UPDATE:
Bloomex replied to me saying I was mistaken for interpreting MORE BLOOMs as more stems - so the question begs, WHAT'S THE DIFFERENCE BETWEEN A STEM AND A BLOOM? It's a total joke, they're being obtuse and deceptive and expect me to take store credit when I live in the UK and my friend is in Canada - what do they want? For my friends other parent to die so I can embarrass myself again by getting shoddy flowers from their business? I don't think so.

USE YOUR CREDIT CARD COMPANY TO GET A REFUND!
By far the worst customer service I have ever experienced, (twice)...I made the mistake of giving this company a second chance and they did me wrong again...First time was a "SUPERSIZE" bouquet of Roses and Calla Lilies for Valentine's day, paid extra for delivery on that day and low and behold, Happy Valentine's day delivery on the 12th of Feb...wrong flowers, no calla lilies and 6 pathetic dying red roses including one that was broken in half, (see pictures). Contacted the company they refused to give me my money back...only a store credit would be provided...I contacted my credit card company and they refunded my purchase without question.

Second experience I ordered the same bouquet and this time paid extra to get it on the 14th, and paid a premium on top of that to get it between 9 and 12 on the 14th because that was our availability...low and behold I get a Purolator notification on the 12th telling me roses will be here on the 13th...but of course nobody will be here, they will freeze and be dead by the time we get them...contacted customer service by phone and by chat, phone I could not understand what they were saying so I went to chat where they kept asking for my order number even though I had provided it, then transferred me to someone different, who tried to help but was handcuffed by poor customer service policies...she put me on hold for 15 minutes and then likely was too embarrassed to give me the bad news so terminated the chat without warning. They emailed me stating they received my email, (but I never sent an email to them)...and it stated:

Our policy for last-minute orders specifies a delivery range from February 13th to February 15th, as stated in our confirmation email and on our website. Unfortunately, we cannot guarantee delivery on a specific date within this range. To ensure your satisfaction, we'd like to offer a store credit on your Bloomex account. Please let us know if you'd like us to apply this credit.

Problem with this is it was not a last minute order, I checked my confirmation email and there was no mention of what they are stating, (likely because it was not a last minute order) and also why would I pay 2 premium fees to have my delivery on the 14th before noon?

It appears as though I will need to once again rely on my credit card company to trump their horrible customer service policies.

Good luck if you try to use this company, I know I will never use them again...fool me once shame on you, fool me twice, shame on me.

This company took my elderly mothers card details, then would not allow the delivery address form to be submitted. I had to order alternative flowers from another company to make an uncle's funeral deadline and Bloomex is now refusing to repay the cost of the flowers they failed to provide.

22nd March 23 - I placed a funeral flowers order on from Bloomex on behalf of my elderly mother for an uncle who passed away in Canada, ordering from overseas as her Power of Attorney. The website took my mother's card details and then would not let me submit the funeral home delivery address. The form was unretrievable after the failed submission. I received an email soon after encouraging me to complete the order but the link provided to do so, was inactive. I sent a message requesting help via the 'Wecare email address which wasn't responded to.'

Five days later ( after the funeral had passed) I received an email:

27th March 23
Hi X

The Status of your Order No. Xxxxxxx has been changed.
Dear X, Thank you for your business with us. Please note, the following options are available for you. We can put your order on hold and you can use it whenever you need it. Alternatively, we can change the delivery address/delivery date/recipient/product and send the order when it is convenient to you. We can also issue you a store credit for a future use. Please kindly advise us which option would you like to proceed with. We look forward to rectify this situation and keep your valuable business. Best regards, Bloomex Team
Change Order Status. New Status is: On Hold

I replied:

27th March 23
Dear Bloomex,

This is a totally unacceptable response to a failure on your company's behalf to fulfill an order that I placed and paid for. I expect an immediate refund to the account from which the payment was made. I ordered funeral flowers from you (from across the world) for my uncle's funeral in Canada and following the payment made, the delivery details page refused to submit. You then sent a link to my e-mail inviting me to complete the order so I clicked on this hoping to return to the delivery page by this method and found that the link was inactive. I immediately reached out to your helpline but received no response. I had to order flowers from another company to meet the deadline for my uncle's funeral when your company was unresponsive.

Even overlooking the stress that this caused during a time of grief it is in no way an acceptable response to offer me store credit or another alternative order for a company (on the far side of the world from me) that failed to fulfill the first one! I have paid for a product I did not receive. I don't intend to waste further time writing to tell you what my rights are, when I would probably get a faster response submitting a detailed list of events to customer review pages, so please arrange for an immediate refund.

Sincerely, X

27th March 23
The Status of your Order No. XXXXXXX has been changed.
Dear X, we present our sincerest apologies for your negative experience with us and we look forward to improving your impression of our company as we haven't met your expectations. Customer satisfaction is always the number one priority for us. We've opened an investigation and informed our managers about your request and asked to contact you regarding the situation as soon as possible. Kind Regards, Bloomex Team
Change Order Status. New Status is: Investigation

Then 6 hours later...

27th March 23
The Status of your Order No. XXXXXXX has been changed.
Greetings X, We appreciate your business with us. Please be aware that you have the following alternatives. You can utilize your order whenever you need it by having us put it on hold. Alternately, we can send the order whenever it is convenient for you and modify the delivery address, delivery date, recipient, or the products. We can also issue you a store credit that you can spend in the future with us. Kindly let us know which option you would like to pursue. We are eager to make things right and keep your vital business. Warm regards, Bloomex
Change Order Status.

New Status is: UPDATED

Outcome – Bloomex took full payment USD 164 for a service they did not deliver and are refusing to refund the funds paid.

It's obvious from the volume and nature of complaints I found online that this company really doesn't care about reputation or customer service. Given the standard of English in the first response, I question whether they are even based in Canada.
Avoid like the plague!

Update: The day after posting this review and some others, and complaining via Better Business Bureau, Canada I had another statement from Bloomex continuing to offer the same options yet again, but then just 45 mins later, a message to say that they had refunded my payment ( which they now have)

Stay away from this company! Find one that's professional and values its customers instead.

They delivered a day late, the product was shabby and not what I paid for, the customer service agents gave me the run-around, and at all stages of the experience, I was given the impression this was just a money-grab.

10 days before Valentine's Day, I ordered a gift basket for my partner to be delivered on Valentine's Day. I waited all day, with no sign. With minutes to go before their last possible time of delivery for the day, I called and was told to wait till 9:00. Funny, I'm pretty sure I saw 8:30 as the last delivery time when I ordered. Giving them the benefit of the doubt, I waited, and still nothing. Was the agent just trying to get rid of me?

The package showed up the next evening, the ribbon looking wrinkled and ugly and the "I love you" balloon that I paid extra for not bearing any "I love you" text as it had in the picture. Worst of all, my partner was away, so she couldn't receive the gift for another several days. Customer service tells me there's no same-day guarantee, which is suspicious because 1) he directed me to the "policies" section of the website and read me a section he admitted wasn't on the site (he says they recently "updated" it), and 2) how good is a gift basket company that can't pull through within a 12-hour window on the most romantic day of the year?

In multiple attempts to contact customer service, I was told (by agents "John" and "Sarah," apparently big fans of the Terminator franchise) that I couldn't speak to a manager. The most they could do is write my concerns in their file and have a manager contact me within 24 hours. The first time, I got no such reply. The second time, I got a default email reply saying to sign into my account, but when I did there was no personalized message – just the usual log of my account activity. The agent I spoke to today attributes this to a "system glitch." I have my doubts. Pro tip: If following up on an order over the phone, dial "1" for new orders rather than "2" for existing ones. Whenever I dialed 2, I was on the line for a while and eventually hung up on, suggesting they have very little interest in satisfying customers once they have your money.

Their website is another issue. Not only is it filled with grammar mistakes (underscoring their lack of professionalism), but their "live chat" agent makes you wait forever for a simple response – case in point, I input my address for verification purposes only to be asked five minutes later for my postal code, too, followed by another ridiculously long wait). If you have the misfortune of not knowing how poorly this company is run and seek to purchase something, they will take your money before the delivery details are submitted. This is the only time in my life I've seen the payment information be anything but the final page in a multi-step order process. You'd expect this more from scam artists than from a reputable business. And when you type in your phone number to track the status of your order, nothing happens. I tried on both my cell and laptop, and clicking on the "track" button did absolutely nothing.

And not to sound too cynical, but the testimonials on their website and other review sites seem manufactured.

Ultimately, when I asked for a refund (before receiving the product), I was given short shrift, told that they would look into it – but several hours later the product showed up on my doorstep. Interestingly, the deliverer seemed to vanish almost right after it was dropped off. The company did not want to issue a refund even though it was unlikely the product was out for delivery when I called.

I have since opened the chocolates, which are covered in a white film. For a company that makes such massive profit margins on its deliveries and capitalizes on public displays of goodwill, this is unacceptable. I've learned my lesson and want to share it with others so they don't make the mistake of taking Bloomex for a company that cares about anything other than quick profits. Next time, I'll take the time to craft my own gift basket, and save considerable money, stress and disappointment in the process.

I ordered flowers for my mother for mother's day on May 7th. Because I had issues with their website, I opted to call into the company and place my order via phone. The agent placed he order and confirmed the address. Because I was sending this as a surprise to my mother's place of work, I asked the person on the phone to take down my cell phone number and my mother's cell phone number in order to assist the driver should their be a delay. I requested to please have the item sent by 5 pm the latest as she would be leaving for work and I did not know her schedule for the following week. It may be a good time to note that their website advises they can deliver on the same day as well. So placing an order for the item a day early obviously would be better. Right? WRONG!

I waited all day for a message saying she got the flowers and how surprised she was. By 4 pm I started to question what the issue was and called the company again. The agent reassured me that the item would be delivered by 5 and if there was an issue the driver would call. 5 p. M my mother left work and no flowers had arrived, I attempted to contact the company multiple times and received no answer. I continued to call and when I finally received an answer they advised the driver returned the flowers to the warehouse. I asked why they didn't call me as the request had stated on the bill? The driver was having issues finding the property. My mother works for one of the larges Shopping Malls in Toronto. They offered to have the item delivered again the next day for an extra charge of $14.99. I requested a refund, at which time the agent said they could request to have the $14.99 waived and have the item delivered. I agreed, even though it was a day late, but stated that I wanted a refund if they failed the second day.

Day two, the exact same thing happened. I won't even waste my time typing it. Since May 9th (today is the 12th), I have been back and forth with the company stating that I want a refund since my mother has taken a leave of absence to take care of my father who is unwell. At this point I had already purchased flowers from another company so she had something to take away on her last day and to make up for Mother's day. I live far from her and don't drive and rely on delivery services. I have received multiple emails from the company that state they will not give a refund and also that they need me to pay the $14.99 they originally said I wouldn't be charged. No one seems to read anything you write back and they continue to spew the same response on every email back.

May 11th, not only did the driver magically find the location he claimed he couldn't find, but they actually delivered the flowers, 4 days late. When my mother's collegue opened the box, the vase was shattered, the flowers wilted and the mylar balloon was deflated. And most importantly as I told them SO MANY TIMES she was not there.

They are still refusing my refund, want to give me a store credit now, as if I'd order from them again. The last email they sent me makes me sound so uncooperative, it's ridiculous. They don't understand that there is no way to have my mother sit around and wait for new flowers to be delivered. She is hardly home as she takes my farther to treatment and runs errands on a daily basis. We also help as much as we can and with work our schedules are all over the place.

DO NOT ORDER FROM THESE PEOPLE UNLESS YOU WANT TO THROW YOUR MONEY AWAY.

My story is a long one and it started on February 27,2022. I ordered the Designer Sympathy Collection IV since the picture on the website featured an arrangement with white roses, lilies, alstroemeria and another white flower. I understand that substitutions may need to be made and it states that the "actual bouquet will vary from photo". BUT
As stated, I ordered the arrangement on February 27th (Sunday) with the delivery date of February 28th (Monday). On Monday, I called the recipients to see if the arrangement had arrived, it didn't. So, contacted the live chat on the Bloomex website and was instructed to follow the tracking on Purolater's site. Here is the the original tracking info:
Tue. Mar. 1,2022 - 2:00 a.m. WINNIPEG, MB Arrived at sort facility
Mon. Feb. 28,2022 - 5:06 p.m. WINNIPEG, MB Arrived at sort facility
Mon. Feb. 28,2022 - 5:06 p.m. WINNIPEG, MB Arrived at sort facility
Mon. Feb. 28,2022 - 4:05 p.m. WINNIPEG, MB Picked up by Purolator at WINNIPEG MB
Mon. Feb. 28,2022 - 10:43 a.m. Purolator Shipping label created with reference(s): BLMX*******, RMA123
When it didn't arrive by Tuesday, I contacted Bloomex again. They told me there was a weather delay BUT there were no weather issues. It was a beautiful sunny day. By Wednesday morning, I requested a refund from Bloomex, instead they offered me a $15 credit on my next purchase (really?) and redirected me to Purolators tracking and here it is for Wednesday:

Wed. Mar. 2,2022 - 1:36 a.m. WINNIPEG, MB Arrived at sort facility
Wed. Mar. 2,2022 - 1:25 a.m. WINNIPEG, MB Arrived at sort facility
Tue. Mar. 1,2022 - 2:09 p.m. WINNIPEG, MB Weather delay - service will resume, weather permitting
Tue. Mar. 1,2022 - 2:00 a.m. WINNIPEG, MB Arrived at sort facility
Mon. Feb. 28,2022 - 5:06 p.m. WINNIPEG, MB Arrived at sort facility
Mon. Feb. 28,2022 - 5:06 p.m. WINNIPEG, MB Arrived at sort facility
Mon. Feb. 28,2022 - 4:05 p.m. WINNIPEG, MB Picked up by Purolator at WINNIPEG MB
Mon. Feb. 28,2022 - 10:43 a.m. Purolator Shipping label created with reference(s): BLMX*******, RMA123
What I would like to know is where were these flowers from Monday at 5:06 pm to Tuesday at 1:36am? Inside, at the sorting facility or in a truck at the sorting facility? The reason I ask this question is because the flowers that finally arrived were frozen. The heads of many of the roses fell off. The leaves were also damaged, not from lack of water but being frozen. There was no wrapping around the stems to keep them hydrated... there didn't need to be one BECAUSE I ordered a vase with the order. How come the flowers weren't in the vase? The entire process has been a complete disaster and customer service sucks. Please, do not order from them.

I don't know when I was so angry and embarrassed!
I placed 2 very specific flower orders for two very special people going thru hell right now!
This was supposed to cheer them up!
After having to call 9 times I had to involve the recipients, and a neighbour which ruined their surprise and only increased all of our stress, for the better part of the day til dark!
The one arrangement was dark, depressing and dreary not even any yellow like the pic and it had see thru wilting flowers in it, which they told me was just from the way they were positioned in the delivery, theres no way, they eventually sent another it was better but not what I ordered again.
The other order was not in the base that I specifically picked a mason jar, the arrangement for it was a cheap glass and the flowers didnt look anything like what I ordered either, not to mention both orders were both a day late! I Luckily the dog watcher just happened to drop by and see the box on the porch in the middle of winter or they would have been frozen and another day late!
I asked them to call first which was relayed on the space provided for special instructions when I ordered so they would be home, they said they didn't have time to call customers. So that made my life and theirs full of stress instead of the joy that these flowers were supposed to bring.
After messing up all day I was told they would honour my request to NOW having them sent to me for one order and a neighbour for the other order, because they refused to arrange a time with the ladies, and they weren't supposed to be home. ( by the way my one order was over 20.00 + for delivery! They screwed that up and did not deliver to me and the waiting neighbour like I was told they were going to do even though my address was on the box and once again they didn't get the message I guess and tried to deliver to the original recipients when I mentioned that they changed their story again.
So wrong day, wrong container, wrong flower arrangements and some half wilted flowers, wrong house, wrong persons order, lieing in an email that one order was delivered the one with the wilting flowers which it wasnt, we think the driver left them in his car, won't let me speak to a manager, ruined my surprise, embarrassed me with what they sent, tied me up for half a day sorting the mess out, kept telling me a different story with every new person I got on the phone which was 9 different people which I could barely understand and they actually gave the wilty lady someone else's flowers and she had to literally chase after him to get HER flowers, denies ANYTHING was done wrongly with my orders and sends me a condescending and dismissive letter back after I took forever gathering info and pics and a long letter, I could go on but I have a life.
Bloomex seems to think those of us keeping them in business have all the time in the world to sort out crap like this!
They refused to refund any of my 100.00 but did offer me some kind of coupon... WOW!
Unless you want a heart attack stay away from this poor excuse of a business, order LOCAL like I just did, THEY CALL HAPPILY!

The flowers didn't arrive, and they refused to refund. Nice.

I ordered flowers for Mother's Day. I thought I'd be smart and have them sent two days before Mother's Day, just to make sure my mom received them and wasn't waiting until 5pm on Mother's Day. They did not arrive. On Saturday night I used the online chat with Bloomex, and was told they were sent via courier (Purolator), but no more information was available. I asked to speak with a manager, and was refused. As it was a chat, I saved the exact response, "Me: Can I speak with your manager? Account_boxSam: Our managers reply during 24h. Our managers reply a. S.a. P, but they're quite busy right now due to Mother's Day occasion. Unfortunately, as I'm an operator of live chat, I have no responsibilities to attach or investigate your order and make a decision. Sorry for such inconveniences." I then terminated the chat, and called the phone line. I spoke with an operator, and received the same line, that their managers only respond via email within 24 hours. Customers are never allowed to speak directly with a manger. Also, they didn't know if/when the flowers would be delivered and refused to give me a refund.

I received an email on Mother's Day, Sunday, from Bloomex telling me that the shipment had been delayed, and offered for it to either be resent at a later date or store credit. They again refused a refund. I followed up daily with Bloomex daily for a week via email. Each time I asked for a refund, and refused their offer of store credit or a resend (as Mother's Day was over). I also told them that the flowers never did arrive. They were good at responding by email in about 24 hours each time, but they always refused to refund, and they never read old responses on the order.

Finally I performed a credit card charge-back. My suggestions for other customers are:
#1: Do not order from Bloomex! They have TERRIBLE customer service with no escalation process. They send flowers (mine were fresh cut with no vase) by courier and they will be without water for at least 24 hours, maybe many days. Couriers also may decide not to deliver, unlike normal flower delivery vans.
#2: If you have already ordered from Bloomex, and are in a similar situation to me, just do a credit card chargeback. It will likely be successful, and apart from you getting your money back from Bloomex, Bloomex will be charged a merchant fee in the range of $20-$50. With enough of these, they will either be forced to fix their customer service policies and shipping issues, or will go out of business.

I wish I would have read the reviews before ordering... and I wish you Ould give negative stars.

Ordered a delivery for my mom for May 7th, in order to avoid any delay in delivery due to the expected high volume of deliveries for Saturday and Sunday (Mother's Day) - but the delivery wasn't made. The delivery was "in transit" for most of the day on the 7th and all of the following next day.

There is no tracking number given when the order is placed, and while the emails confirm that the order changes from processing to ordered, that is the last email confirmation you get; including if the delivery has been delayed.

Online chat is a robot that gives you a tracking number and then repeats itself over and over again as that's all it is programmed to do, but even the bot is LOADS smarter and more useful than their Customer Service line (I'm talking about YOU Richard!)
I cannot believe the level of incompetence in the Customer Service agents, the lack of respect and ownership of any of their employees.

When calling to find out where the delivery was and when it could be expected to be delivered and what would happen if it wasn't delivered by Sunday, I got all of THIS on the other end from the CS rep trying to tell me:

- that it was probably all ready delivered
- that they don't guarantee the delivery date (until I pointed out that the website forces you to pick day and commit to a delivery price based on what day you pick),
- then told me that it was busy and I should be nicer and more patient,
- then told me that they could put in a request for delivery information but it would take 24 hours,
- then told me a manager/supervisor would call me in 24 hours,
- then told me he would refund me... when I asked if he had the authority to process a refund, he replied no. When I asked him how he was going to process the refund then, he said he couldn't and that's not what he said. WHAT?
- then told me that if the order still wasn't delivered for May 10th (4 days past delivery request and paid date now) that I would have to call back and pick another bouquet because maybe they couldn't deliver those particular flowers even though he just told me that the delivery was in transit so they will be delivered.

THEN... when I demanded to talk to a Supervisor he told me he would transfer me and we sat on the phone for 20 minutes of dead air - waiting; when I asked how much longer I would have to wait, his response was that it would be 24 hours before a manger got back to me... HE WAS GOING TO KEEP ME ONLINE UNTIL I HUNG UP; he had NOT requested the manager to take the call and was just going to let me sit there until I eventually gave up and hung up!

I put in two orders on the same day - one was delivered, but the flowers were NOTHING like the picture that was displayed on the website (don't expect roses or lilies in the bouquets if they're pictured with other flowers, they won't be there; and don't count on the colour scheme pictured either - it was no where close) and the second order is non-existent.

This company is a disaster and they have a new level of incompetence answering their phones so don't expect any help... PLEASE PLEASE PLEASE learn from what you see here and order FROM LITERALLY ANY PLACE ELSE! Save your self the hassle and major disappointment.

UPDATE: The worst customer experience keeps getting worse. We were informed by someone at the the original place of delivery, who waited around on her own time, to inform the driver where they could be delivered instead. We were told they would be there by 5PM and we had a dinner reservation for that time (as I stated, this IS OUR 25th Wedding Anniversary). Driver did not even show for another 40 minutes past that time so our dinner reservations were scrapped! On top of it all, THEY DELIVERED THE WRONG BOUQUET OF FLOWERS! Their response to me was that it is their right to put in a different flowers in the arrangement and that policy is actually stated in my original Order Accepted email. NOWHERE DOES IT STATE THAT IN THE EMAIL AND I EVEN ATTACHED THAT EMAIL IN MY COMPLAINT to ask exactly where that policy is written. I followed all the links in the email and went through it all and NOWHERE IS THERE A POLICY THAT STATES THAT! Their only option for me is store credit... do you really think I want to deal with your business again after a total catastrophe of product and service? No thanks. My ONLY expected option is a FULL REFUND! I have no problem returning the WRONG bouquet but that wasn't even offered.

If I could give 0 stars I would. Service is completely unacceptable. Put in order for a 25th Anniversary bouquet for my wife a full week in advance to surprise her at her place of employment and even paid for the premium morning delivery service. They email half way through that delivery window and say they cannot fulfill the delivery time frame and basically state it could be delivered anytime up to 5PM. She is NOT AT HER PLACE OF EMPLOYMENT AT THAT TIME and sure enough no delivery was received by her by the time she left. So no surprise bouquet for her and contacting customer service basically stating that I cannot get a refund because the flowers have already been arranged and they would attempt to deliver the following day which DEFEATS the purpose of the bouquet and delivery altogether. So out the cost of the bouquet, out the cost of delivery and no product to show for it. How does a business even get away with something like that?