We’re in this together! Stay safe with our COVID-19 guide

View
×
Developed in part with a grant from
the National Science Foundation

How easy is it to get a hold of customer service at Bloomex?

asked by Richard O. on 3/25/19

13 Answers
Not easy at all, Managers only deal with customers via email takes up to two days and every time you send a reply it's another 2 days before you hear back.!
Helpful (0)
Good luck, tried several times and no luck, email and live chat get no response
Helpful (0)
Its horrendous you cant get through via phone and the online "live chat" is a bot
Helpful (0)
Not helpful at all even when you do. I had a chat with a rep and they said they would refund. They did not.
Helpful (0)
You have to talk to a robot named "John" via online chat to then ask for a customer service operator who limits what you can say in the chat aside from clicking yes or no options pretty much.
Helpful (0)
You may reach a person who speaks but do not hope that you'll get a person who knows what they are talking about. Useless, at best.
Helpful (0)
Pretty, but dont use chat. I told it before. Mail system may help
Helpful (0)
Absolutely not. Calle, emailed and used live chat still waiting
Helpful (0)
Supervisor non existent. Asked for money back but customer service could not assist.
Helpful (0)
BUYER BEWARE! Cheated customer hereBloomex overcharged me and it took me 14 DAYS and 10 emails to get a response from these crooks! I wasted TEN HOURS of my time just getting them to react.

Management is NEVER reachable, and NEVER does anything about their dishonest advertising and cheating ways!

You have been cheating your customers since before 2008! Shame on you for not improving one bit!

THE STAR https://www.thestar.com/opinion/columnists/2008/03/01/wecare_doesnt_tell_the_real_tale.html

GLOBAL https://globalnews.ca/news/4222705/b-c-woman-angry-at-online-florist-after-mothers-day-flowers-arrive-late-and-wilted/

CBC https://www.cbc.ca/news/canada/online-florist-delivery-marketplace-1.4913560

Angry Customers https://www.facebook.com/The-Largest-Scam-in-Canada-Bloomex-317164921658059/

Have you also been cheated? WANT COMPENSATION? Tell their CEO! Call Dimitri Lokhonia out on his BS!
Dimitri@bloomex.ca PublicRelatinos@bloomex.ca

Tell them: #DoYourJob #Bloomex!

///

Bloomex,

Since May 16, following countless delays from your staff, being ignored and given the run-around time and time again, it is clear that you do not at all care about your customers, their satisfaction, getting your orders right, or anything else besides profit.

You have a history of shady businesses practices, and have thousands upon thousands of complaints from angry customers all over the world.

However, it is clear that in the last 11 years since the story broke, you have done nothing to improve your practices, and still shamelessly cheat your customers.

The fact that it's been 13 days and counting, and that I still have not received a discount (from a previous order due to an error on YOUR end) and a gift card, along with a sincere apology and acknowledgement of your mistake, is a testament to your rotten business principles and sound disregarding for everything except dishonest profit.

I am tired of customer service reps who claim to "not have managers' contact information", and of being unable to resolve or escalate the issue.

My demands remain the same (as written in all my emails):

1) you speak to me BY PHONE and APOLOGIZE for your delays and poor terrible service.

2) I be compensated monetarily for my time, frustrations, and trouble.

3) you acknowledge that you have falsely advertised the extent of your customer care, and failed to deliver adequate remediation within a reasonable timeframe.

4) you explain to me how you will better your company's practices to ensure that no future such cases occur.

You all ought to be ashamed of yourselves.

#DoYourJob #Bloomex!
Helpful (0)
Bloomex's owner is Dimitri Lokhonia and his number is (416) 565-7089. He needs to personally hear your complaints. I sure he would be willing to help.
Helpful (0)
You can get a hold of customer service, but they will not do anything to you. They will refuse to get a manager on the phone. They will simply tell you sorry about the inconvenience and hang up.
Helpful (0)
It is terrible and difficult. They barely respond and then it is only after multiple emails and chats.
Helpful (0)

Add your answer

I am affiliated with this business
I have no affiliation with this business
Posting guidelines

Ask a question

Get answers from the Bloomex staff and other customers.

Posting guidelines

Is this your business?

Owners and employees, register now to answer these questions from potential customers. Register now

×
Have a question about
Bloomex?
Post Review