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First of all I didn't get what I ordered for. I ordered for something completely different to what I got. I am trying to reach out, no one is responding and it's just pissing me off. This was valentines and was trying to surprise someone special and you guys ruined it if you couldn't fulfill what I wanted why did you accept the order? It's bull$#*!, I hated everything. No arrangements nothing, please never use these people again. It's embarrassing how you disappointed me last minute. Just rubbish… am gonna add pictures and you tell me if it looks anything alike. This was this year 2024. 14th Feb.
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Order was delivered late after me being very specific about the required delivery time. They took...
Dear Jayless,
I am sincerely sorry to hear about the disappointing experience you had with your recent order. It's distressing to learn that the item you received was completely different from what you had ordered, especially on such a special occasion like Valentine's Day.
Your frustration is completely justified, and I want to extend my deepest apologies for the inconvenience and disappointment caused by this situation. As a company committed to providing high-quality products and excellent service, it's disheartening to hear that we fell short of meeting your expectations.
I understand the importance of delivering on promises, particularly when it comes to special occasions like Valentine's Day. The failure to fulfill your order as requested is unacceptable, and I apologize for any embarrassment or inconvenience this may have caused you.
To assist us in resolving this matter, could you please provide your order details, such as the order number? Unfortunately, without this information, we may not be able to locate your order in our system. Please email us at onlinereviews@bloomex.ca with the details, and we'll prioritize resolving this issue for you.
Once again, I extend my sincere apologies for the disappointment and frustration caused by this experience. Your feedback is invaluable to us, and we appreciate the opportunity to make things right.
Kind Regards,
Kean
Customer Service Experience