First name L.

Dear Valued Customer,

I sincerely apologize for the distressing experience you encountered with Bloomex. Your dissatisfaction with the delivery of dead flowers left in extreme weather conditions is completely understandable, and I empathize with your frustration.

Your feedback is invaluable to us, and I want to express my deepest regrets for any inconvenience caused by this unfortunate situation. At Bloomex, we uphold ourselves to the highest standards of service and product quality, and it's disheartening to hear that we fell short of meeting your expectations on this occasion.

I want to assure you that we take incidents like this very seriously, and we will thoroughly investigate the matter to address any shortcomings in our delivery procedures. Additionally, I apologize for any confusion regarding your refund request. It's important to us that our refund policies are transparent and fair, and we will review them to ensure they meet your expectations.

To assist us further in resolving this issue, could you please provide your order details, such as the order number? Unfortunately, without this information, we are unable to locate your order in our system. Please email us at onlinereviews@bloomex.ca so that we can promptly address your concerns.

Once again, I extend my sincere apologies for the inconvenience and frustration caused. Your satisfaction is our priority, and we appreciate the opportunity to make amends and regain your trust.

Kind Regards,
Kean
Customer Service Experience