Bloomex Reviews Summary
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to unreliable service, frequent delivery issues, and poor product quality. Many customers reported receiving incorrect or wilted arrangements, with inadequate responses from customer service when seeking resolutions. While a few positive experiences highlighted effective problem resolution and satisfactory products, these were overshadowed by the prevalent complaints regarding service delays and lack of support. The recurring theme of frustration suggests a need for the company to improve its operational efficiency and customer service practices to restore trust and enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Ordered flowers for mothers day, they changed the delivery date to be 2 days later, still charged the higher price delivery. Flowers have been packaged for 5 days and they are still not delivered. Will not give me my money back because they are in transit. If they ever do show up, they will be dead. I ordered a product and service that they have failed to provide. They are a scam of a company and impossible to deal with. I have done chat, email and phone call. I either get a robot chat, templated email or the poor, useless shmuck getting yelled at all day because the company he works for is garbage. I want a refund, not a store credit because I will never use this sorry excuse for a company again!
Check out Yelp reviews before you order…
Check out Yelp reviews before you order - I wish I had. Be prepared, don't waste your time choosing the perfect flowers -you order one thing and they just send whatever they want and don't even consult with you. They don't offer refunds and they reserve the right to substitute whatever stock they choose - who's paying for these flowers?-Me. Totally disrespectful.
Frankly, that should be -1 star.
Bloomex is, at best, below mediocre and, at worst, a predatory business.
I ordered a gift basket from Bloomex to be delivered on April 30. Since the order wasn't delivered and it was showing as "updated", I called the Bloomex and was told that the driver returned the order to the warehouse. Their story is that the recipient wasn't home. The recipient's story is that he was. Whether the Bloomex lied because they committed to more orders than they could deliver or their driver lied because he stopped to get a cup of coffee is irrelevant and certainly not something that a customer should pay for.
So, I 'be requested the full refund from Bloomex as the terms of our agreement were not met.
Bloomex offered to deliver it some other day in the future (on a slow business day, probably). No other date would work for me, or for the recipient. They also offered a store credit, which is a common pressure tactic - it forces the wronged consumer to continue to do business with a business with which they are unhappy.
I insisted to get a refund instead and Bloomex replied that they couldn't do that as per their store policy.
The Consumer Protection Act trumps any store policy. NEVER LET A BUSINESS GET AWAY WITH A STORE CREDIT! You are entitled to a full refund every time the store false advertises, doesn't meet their obligations, or you are not happy with their service or quality of the purchased goods. Consumer Protection Act protects you and your money whatever the store's petty store policy is.:)
As Bloomex didn't meet their end of the agreement and I had never agreed to any other delivery date, we've reached an impasse. Therefore, I submitted a number of complaints against their unfair business practices.
Think about it - If Bloomex didn't refund an unfulfilled order, they de facto stole the X amount of $$ from me. If they get away with it, what stops them from incorporating such practice into their business model and stealing from others too?
Bloomex business practices are borderline criminal.
I wish I'd read these reviews before I ordered.
Customer service is non existence. I'm wondering if the company actually exists?
I order same day delivery and pay the extra. I then get an email to say that the flowers I ordered were not eligible for same day delivery!
They offered an upgrade and refund of the extra, which I have not had! The next day I had an email to say they were out of the flowers I'd ordered (roses) and would be sending a different selection, white alstra and calla lilies!
Today I receive another email to say they are out of flowers and won't be able to deliver until Tuesday next week, that's nearly a whole week late. I'm very dubious that they will ever turn up.
There does seem to be a similar thread in these reviews. Ironically their email address starts with 'we care'.
THE WORST SERVICE I've ever encountered.
I ordered the delivery of flowers in Toronto.
Indicated the address, phone number of the recipient, even provided coordinates on Google maps where to deliver. It's been more than a week that they can't deliver the flowers, although they assure me that everything has been delivered.
I placed an order (#*******) on March 12,2024, for a special occasion, hoping to send a thoughtful gift to my sister in Canada. However, the entire process was a complete disaster from start to finish.
No flowers were ever delivered and Bloomex are refusing to refund my money.
Firstly, Bloomex unilaterally changed the delivery date without consulting me, citing logistical reasons. Despite my concerns, I compromised by agreeing to the new delivery date, thinking, if the flowers were to arrive sooner than the occasion that was better than later. Bloomex then left me completely in the dark about the status of my order. Their promised updates and promised store credit for compromising on the earlier delivery date never materialized.
When I reached out to inquire about the delivery some days later, I received vague responses and no confirmation whether the order was actually delivered or not. It wasn't until I escalated the issue that I eventually learned my order hadn't been delivered due to a "courier mistake." I had to chase down this information.
Despite admitting fault in writing, Bloomex are refusing to issue a refund and instead are offering to resend the order or provide an in-store credit. Why would I want in store credit for a company as unreliable and uncommunicative as this? Their unwillingness to take responsibility for their mistakes speaks volumes about their lack of integrity.
I have received neither goods nor services in exchange for my hard earned money. I am left with no choice but to escalate the matter with my bank and will be requesting a chargeback on my Mastercard. It's unfortunate that Bloomex's incompetence and disregard for their customers forced me to take such time consuming measures.
I strongly advise others against doing business with Bloomex if you value reliability, transparency, and actually receiving goods or services in exchange for your money. Save yourself the hassle and avoid being scammed by Bloomex at all costs.
We're deeply sorry for the terrible experience you've had with your recent order. Upon investigating, we found that there were indeed issues with the delivery process, resulting in your order not being fulfilled as expected. We understand your frustration and disappointment, and we want to assure you that we've taken immediate action to address this matter.
After reviewing the details of your order and the challenges you've faced, we've resolved the concern by issuing a full refund to your payment method. Additionally, we've implemented measures to prevent similar issues from occurring in the future, including enhancing our communication processes and ensuring better coordination with our delivery partners.
We sincerely apologize for any inconvenience or distress this situation may have caused you. We value your feedback and are committed to improving our services to better serve our customers. Should you have any further questions or concerns, please don't hesitate to reach out to us directly. Thank you for bringing this matter to our attention, and we appreciate your understanding and patience.
Best Regards,
Jane
Bloomex Customer Support
Poor quantity and quality of flowers delivered. Nothing like on the website. Would never recommend it.
Hi Robert,
We're truly sorry to hear about your disappointing experience with the quantity and quality of the flowers you received. Your feedback is important, and we apologize for any inconvenience caused.
It's disheartening to learn that the flowers did not meet your expectations and were not as depicted on our website. We understand the importance of delivering products that match the advertised standards, and we regret any discrepancies in your order.
We take your feedback seriously and will review our processes to ensure that our products meet our customers' expectations in the future. We appreciate your feedback as it helps us improve our services.
If you have any further concerns or would like to provide additional feedback, please feel free to email us at onlinereviews@bloomex.ca.
Once again, we apologize for any disappointment caused.
Kind Regards,
Andrew
Bloomex Customer Support
Bloomex did not fill a flower order for a funeral and only offered store credit. Do not use them!
Hi Scott,
We're truly sorry for the disappointment and inconvenience you experienced with your flower order for the funeral. Your feedback is important, and we apologize for any frustration caused.
It's disheartening to hear that we were unable to fulfill your order for such an important occasion. We understand the significance of timely and accurate delivery, especially for events like funerals.
We apologize for any inconvenience caused by our offer of store credit instead of a more suitable resolution. We strive to address our customers' concerns in the best possible way, and we regret if our response fell short of your expectations.
We take your feedback seriously and will review our processes to prevent similar issues from occurring in the future. If you have any further concerns or would like to provide additional feedback, please feel free to email us at onlinereviews@bloomex.ca.
Once again, we apologize for any distress caused during this difficult time.
Kind Regards,
Andrew
Bloomex Customer Support
Started to place an order with these guys. They ask for the payment information before getting the delivery information. After entering my payment information, I decided to cancel my order and couldn't because I hadn't entered in the delivery information. Check my credit card app and already had a charge pending even though I hadn't completed my order. Tried to sort out via the online chat. First person completely ghosted me. Second person did the same. Finally emailed their customer "service," and while they did get back to me somewhat promptly, was told my only options were to either complete the order or get a credit, ON AN ORDER I DIDN'T EVEN COMPLETE.
I opted to complete the order and have it sent. Get the order and open it to see that it is partial assembly required. Spent $75 on something I didn't want and had to arrange ourselves.
Will not use ever again. Will tell everyone I know to not use.
Hi Bryan,
We're truly sorry for the frustrating experience you encountered while attempting to place your order with us. Your feedback is important, and we apologize for any inconvenience caused.
It's concerning to hear that you encountered difficulties during the ordering process, including the requirement of payment information before providing delivery details and the challenges you faced when attempting to cancel your order. We understand the frustration this may have caused.
We apologize for any lack of responsiveness you experienced during your interactions with our customer service team. Your experience does not align with the level of service we aim to provide, and we will address this internally to prevent similar issues in the future.
Regarding the partial assembly of your order, we apologize for any inconvenience this may have caused. We strive to ensure that our products meet our customers' expectations, and we regret that this was not the case for you.
We appreciate your feedback and the opportunity to improve our services. If you have any further concerns or feedback, please feel free to email us at onlinereviews@bloomex.ca.
Kind Regards,
Andrew
Bloomex Customer Support
I wish that no one ever uses this service. They take money for the order and then don't bring it for a week. They don't call back for clarification, they don't do anything at all - they just use my money. Now I am trying to get my money back. Never again. Bloomex - scum.
Dear Anna.,
I'm deeply sorry to hear about the frustration and inconvenience you experienced with Bloomex. It's truly disappointing to learn that your order was not delivered as expected and that you've encountered challenges in receiving a resolution.
Your feedback is incredibly important to us, and I want to extend my sincerest apologies for the inconvenience and disappointment caused by this situation. As a company committed to providing reliable service and ensuring customer satisfaction, it's regrettable that we fell short of meeting your expectations on this occasion.
I understand your frustration with the delayed delivery and the lack of communication from our team. This is certainly not the level of service we aim to provide, and I apologize for any inconvenience or disappointment this may have caused you.
To assist us in addressing your concerns and resolving this matter promptly, could you please provide your order details, such as the order number? Unfortunately, without this information, we may not be able to locate your order in our system. Please email us at onlinereviews@bloomex.ca with the details, and we'll prioritize resolving this issue for you.
Once again, I extend my sincere apologies for the frustration and disappointment caused by this experience. Your feedback is invaluable to us, and we are committed to making things right for you and ensuring a better experience in the future.
Kind Regards,
Kean
Customer Service Experience
I ordered a bouquet from the Bloomex Contemporary collection which was colourful and funky. What was delivered was ugly, distinctly uncontemporary and not anything I would have chosen. I received no answer to my complaint and request for resolution. This is a terrible company and I will never do business with them again.
Dear Barb,
I'm deeply sorry to hear about your disappointing experience with Bloomex. It's truly disheartening to learn that the bouquet you received did not meet your expectations and that your complaint went unanswered.
Your feedback is incredibly important to us, and I want to extend my sincerest apologies for the inconvenience and disappointment caused by this situation. As a company committed to providing high-quality products and excellent service, it's regrettable that we fell short of meeting your expectations on this occasion.
I understand your frustration with receiving a bouquet that bore no resemblance to the one you ordered and the lack of resolution from our customer service team. This is certainly not the level of service we aim to provide, and I apologize for any inconvenience or disappointment this may have caused you.
To assist us in addressing your concerns and resolving this matter promptly, could you please provide your order details, such as the order number? Unfortunately, without this information, we may not be able to locate your order in our system. Please email us at onlinereviews@bloomex.ca with the details, and we'll prioritize resolving this issue for you.
Once again, I extend my sincere apologies for the frustration and disappointment caused by this experience. Your feedback is invaluable to us, and we are committed to making things right for you and ensuring a better experience in the future.
Kind Regards,
Kean
Customer Service Experience
Offered to deliver to Kingston the day of delivery they said it was unsuccessful to deliver and refused to refund my money. My mom was without her birthday present. I will never use this service again, and will let everyone know never to use this service. Poor customer service terrible
Dear Nadia,
I'm truly sorry to hear about the disappointing experience you had with Bloomex. It's disheartening to learn that your order was not delivered as expected, especially on such an important occasion.
Your feedback is incredibly important to us, and I want to extend my sincerest apologies for the inconvenience and disappointment caused by this situation. As a company committed to providing reliable service and ensuring customer satisfaction, it's regrettable that we fell short of meeting your expectations on this occasion.
I understand your frustration with the unsuccessful delivery and the lack of resolution from our customer service team. This is certainly not the level of service we aim to provide, and I apologize for any inconvenience or frustration this may have caused you and your mom on her birthday.
To assist us in addressing your concerns and resolving this matter promptly, could you please provide your order details, such as the order number? Unfortunately, without this information, we may not be able to locate your order in our system. Please email us at onlinereviews@bloomex.ca with the details, and we'll prioritize resolving this issue for you.
Once again, I extend my sincere apologies for the frustration and disappointment caused by this experience. Your feedback is invaluable to us, and we are committed to making things right for you and ensuring a better experience in the future.
Kind Regards,
Kean
Customer Service Experience
Bloomex is a scam. I placed an order online Thursday as their site said next day delivery. By 6 pm the next day the order never showed up. I called again and they assured me that it would be there by 8 pm. By 10 pm it still wasn't there and I called again. They assured me they were putting this as a priority and were going to have it delivered by the next morning. By 11 am the next morning no delivery. I called again and they gave me a number to the florist they said was supposed to deliver the flowers. I called the florist and they said they received no orders from them. I called back and demanded my money back. The phone operator rudely wouldn't listen and hung up the phone. I called again and was told that I would receive an email in an hour to get my refund. Guess what it is 9 pm and still no refund or email. I have called again and no one is picking up. DO NOT USE THIS BUSINESS. THEY ARE A SCAM! They will cheat you and don't care despite what their email says. I learned that it is better to order from a local florist.
Dear Douglas,
I'm deeply sorry to hear about the frustrating experience you encountered with Bloomex. It's truly disheartening to learn about the difficulties you faced with your order and our customer service.
Your feedback is incredibly important to us, and I want to extend my sincerest apologies for the inconvenience and disappointment caused by this situation. As a company committed to providing reliable service and timely deliveries, it's regrettable that we failed to meet your expectations on this occasion.
I understand your frustration with the repeated delays and the lack of resolution from our customer service team. This is certainly not the level of service we aim to provide, and I apologize for any inconvenience or frustration this may have caused you.
To assist us in addressing your concerns and resolving this matter promptly, could you please provide your order details, such as the order number? Unfortunately, without this information, we may not be able to locate your order in our system. Please email us at onlinereviews@bloomex.ca with the details, and we'll prioritize resolving this issue for you.
Once again, I extend my sincere apologies for the frustration and disappointment caused by this experience. Your feedback is invaluable to us, and we are committed to making things right for you.
Kind Regards,
Kean
Customer Service Experience
I ordered flowers a few days before Valentines. They were suppose to arrive on Valentine's Day and I even paid extra for morning and expedited shipping. But they showed up 2 days late, not evening in the morning, and to the wrong address! When I reached out to customer service they waved all liability just quoting their policies and or blaming third party couriers. Their service was absolute garbage and ruined my Valentines Day plans, do not waste your time with these people, find a local florist.
Terrible service! The order was made on February 13. Waiting for an order for 2 days is normal? Information about "same day delivery" on social networks is a LIE! 👎
The consultants with whom I spoke in the chat allow themselves not to respond to the client's message! She insisted that it be brought today, although it should have been brought yesterday! But neither yesterday nor today I received anything! Is this the norm for you too? Your services ruined my yesterday and today! 😡 Immediate clarification and full refund required!
Dear Olesia,
I'm truly sorry to hear about the frustrating experience you had with Bloomex. It's deeply concerning to learn that your order was not delivered as promised and that you encountered difficulties with our customer service.
Your feedback is incredibly valuable to us, and I want to extend my sincerest apologies for the inconvenience and disappointment caused by this situation. As a company committed to providing timely and reliable service, it's regrettable that we failed to meet your expectations on this occasion.
I understand your frustration with the delayed delivery and the lack of response from our customer service team. This is certainly not the level of service we aim to provide, and I apologize for any inconvenience or frustration this may have caused you.
To assist us in addressing your concerns and resolving this matter promptly, could you please provide your order details, such as the order number? Unfortunately, without this information, we may not be able to locate your order in our system. Please email us at onlinereviews@bloomex.ca with the details, and we'll prioritize resolving this issue for you.
Once again, I extend my sincere apologies for the frustration and disappointment caused by this experience. Your feedback is invaluable to us, and we are committed to making things right for you.
Kind Regards,
Kean
Customer Service Experience
Disappointed!
They promised same-day delivery but delivered the flowers 2 days later after Valentine's Day!
The flowers are almost dead and all fallinf a part!
Don't waste your time or money on them!
Dear Jess,
I'm truly sorry to hear about the disappointing experience you had with Bloomex. It's disheartening to learn that the flowers you ordered were not delivered as promised and arrived in poor condition.
Your feedback is important to us, and I want to extend my deepest apologies for the inconvenience and disappointment caused by this situation. As a company committed to providing reliable service and high-quality products, it's regrettable that we fell short of meeting your expectations on this occasion.
I understand your frustration with the delayed delivery and the poor condition of the flowers upon arrival. This is certainly not the level of service we aim to provide, and I apologize for any inconvenience or frustration this may have caused you.
To assist us in addressing your concerns and preventing such issues in the future, could you please provide your order details, such as the order number? Unfortunately, without this information, we may not be able to locate your order in our system. Please email us at onlinereviews@bloomex.ca with the details, and we'll prioritize resolving this issue for you.
Once again, I extend my sincere apologies for the frustration and disappointment caused by this experience. Your feedback is invaluable to us, and we appreciate the opportunity to make amends.
Kind Regards,
Kean
Customer Service Experience
My wife got her flowers today that were suppose to be a nice bouquet of roses, carnations and white flowers. With some chocolate truffle candies. The white flowers were already wilting and somewhere broken. There was about half the thickness of the bouquet on the picture, and there were no chocolate truffle candies at all. I wish I was seen these reviews before I use this company. They're a rip off for sure, and even if they decide to reply to this review they're just trying to keep their lousy business going. I don't want anything from them lesson learned.
Dear Robert,
I'm truly sorry to hear about the disappointing experience your wife had with the Valentine's flowers you ordered from Bloomex. It's disheartening to learn that the bouquet did not meet your expectations and that the accompanying chocolate truffle candies were missing.
Your feedback is crucial, and I want to extend my deepest apologies for the inconvenience and disappointment caused by this situation. As a company committed to providing high-quality products and excellent service, it's regrettable that we failed to meet your expectations on this occasion.
I understand your frustration with the condition of the flowers and the missing chocolates. This is certainly not the level of service we aim to provide, and I apologize for any inconvenience or frustration this may have caused you and your wife.
To assist us in addressing your concerns and preventing such issues in the future, could you please provide your order details, such as the order number? Unfortunately, without this information, we may not be able to locate your order in our system. Please email us at onlinereviews@bloomex.ca with the details, and we'll prioritize resolving this issue for you.
Once again, I extend my sincere apologies for the frustration and disappointment caused by this experience. Your feedback is invaluable to us, and we appreciate the opportunity to make amends.
Kind Regards,
Kean
Customer Service Experience
If I could leave 0 stars I would. I will NEVER be using Bloomex again in the future. I purchased Valentines flowers for my husband and they delivered this embarrassment. It's Valentine's Day not a birthday or a get well soon. This bouquet looks like something I could've purchased at the grocery store. Your customer service is absolute garbage. Rude. Unhelpful. I'm not the first customer you have done this to either. You "substitute" something that is completely unrelated to what is purchased. I've sent emails requesting a refund as per your customer service and no response. Do not bother replying on this review with your BS scripted response about caring. You don't. You feel you can just do whatever you want and justify it as "comparable". It's called fraud.
Dear Henry,
I'm sincerely sorry to hear about your disappointing experience with the Valentine's flowers you ordered from Bloomex. It's disheartening to learn that the bouquet did not meet your expectations and that you encountered difficulties with our customer service.
Your feedback is essential to us, and I want to extend my deepest apologies for the inconvenience and disappointment caused by this situation. As a company dedicated to providing high-quality products and excellent service, it's regrettable that we failed to meet your expectations on this occasion.
I understand your frustration with the substitution of items and the lack of response from our customer service team. This is certainly not the level of service we aim to provide, and I apologize for any inconvenience or frustration this may have caused you.
To assist us in addressing your concerns and resolving this matter, could you please provide your order details, such as the order number? Unfortunately, without this information, we may not be able to locate your order in our system. Please email us at onlinereviews@bloomex.ca with the details, and we'll prioritize resolving this issue for you.
Once again, I extend my sincere apologies for the frustration and disappointment caused by this experience. Your feedback is invaluable to us, and we appreciate the opportunity to make amends.
Kind Regards,
Kean
Customer Service Experience
Ordered 2 times from them, thinking maybe it was fluke the first time. Well NOPE! 2 times they did NOT deliver on the date. Forget being refunded by them, they will NOT REFUND, they won't even answer you. I had to call my bank to dispute the charge both times. STAY AWAY FROM BLOOMEX.
Dear David,
I sincerely apologize for the repeated inconvenience and disappointment you've faced with Bloomex. It's disheartening to learn that your orders were not delivered on the expected dates, and the lack of refund and communication only added to your frustration.
Your feedback is crucial, and I want to extend my deepest apologies for the inconvenience caused by these instances. As a company committed to providing reliable service, it's regrettable that we failed to meet your expectations on both occasions.
I understand the frustration associated with the need to dispute charges and the lack of responsiveness from our end. This is certainly not the level of service we aim to provide, and I apologize for any inconvenience this may have caused you.
To assist us in addressing your concerns and preventing such issues in the future, could you please provide your order details, such as the order number? Unfortunately, without this information, we may not be able to locate your orders in our system. Please email us at onlinereviews@bloomex.ca with the details, and we'll prioritize resolving this issue for you.
Once again, I extend my sincere apologies for the frustration and inconvenience caused by these experiences. Your feedback is invaluable to us, and we appreciate the opportunity to make amends.
Kind Regards,
Kean
Customer Service Experience
Don't deliver the flowers don't refund don't answers the phone, good luck to all that use this store
Dear Mike,
I'm deeply sorry to hear about the difficulties you encountered with your recent order. It's distressing to learn that you experienced challenges with both the delivery of the flowers and our customer service.
Your frustration is completely understandable, and I apologize for any inconvenience and disappointment caused by this situation. As a company dedicated to providing exceptional service, it's disheartening to hear that we failed to meet your expectations.
I understand the importance of prompt communication and reliable delivery, especially when it comes to special occasions like ordering flowers. The lack of response and failure to deliver on our part is unacceptable, and I apologize for any inconvenience this may have caused you.
To assist us in resolving this matter, could you please provide your order details, such as the order number? Unfortunately, without this information, we may not be able to locate your order in our system. Please email us at onlinereviews@bloomex.ca with the details, and we'll prioritize resolving this issue for you.
Once again, I extend my sincere apologies for the frustration and inconvenience caused by this experience. Your feedback is invaluable to us, and we appreciate the opportunity to make things right.
Kind Regards,
Kean
Customer Service Experience
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Bloomex Canada Flowers - Save 50% over Local Florists. Send Flowers Online - Same Day Flower Delivery. Order Flowers Online and Discount Flowers Bloomex.ca
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Dear Ihor,
We are deeply sorry to hear about the inconvenience and frustration you experienced with your recent flower delivery order. Please accept our sincerest apologies for the delay and any confusion caused.
We take your feedback seriously and want to make things right for you. Could you please provide us with more details about your order so that we can investigate the matter further and take appropriate actions to address the issue? You can email us at onlinereviews@bloomex.ca, and we will do everything we can to resolve this matter to your satisfaction.
Once again, we apologize for any inconvenience caused and appreciate your understanding. Your satisfaction is our top priority, and we are committed to ensuring a better experience for you in the future.
Warm Regards,
Kean
Bloomex Customer Support