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I ordered a bouquet from the Bloomex Contemporary collection which was colourful and funky. What was delivered was ugly, distinctly uncontemporary and not anything I would have chosen. I received no answer to my complaint and request for resolution. This is a terrible company and I will never do business with them again.
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Order was delivered late after me being very specific about the required delivery time. They took...
Dear Barb,
I'm deeply sorry to hear about your disappointing experience with Bloomex. It's truly disheartening to learn that the bouquet you received did not meet your expectations and that your complaint went unanswered.
Your feedback is incredibly important to us, and I want to extend my sincerest apologies for the inconvenience and disappointment caused by this situation. As a company committed to providing high-quality products and excellent service, it's regrettable that we fell short of meeting your expectations on this occasion.
I understand your frustration with receiving a bouquet that bore no resemblance to the one you ordered and the lack of resolution from our customer service team. This is certainly not the level of service we aim to provide, and I apologize for any inconvenience or disappointment this may have caused you.
To assist us in addressing your concerns and resolving this matter promptly, could you please provide your order details, such as the order number? Unfortunately, without this information, we may not be able to locate your order in our system. Please email us at onlinereviews@bloomex.ca with the details, and we'll prioritize resolving this issue for you.
Once again, I extend my sincere apologies for the frustration and disappointment caused by this experience. Your feedback is invaluable to us, and we are committed to making things right for you and ensuring a better experience in the future.
Kind Regards,
Kean
Customer Service Experience