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Terrible service! The order was made on February 13. Waiting for an order for 2 days is normal? Information about "same day delivery" on social networks is a LIE! 👎
The consultants with whom I spoke in the chat allow themselves not to respond to the client's message! She insisted that it be brought today, although it should have been brought yesterday! But neither yesterday nor today I received anything! Is this the norm for you too? Your services ruined my yesterday and today! 😡 Immediate clarification and full refund required!
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Dear Olesia,
I'm truly sorry to hear about the frustrating experience you had with Bloomex. It's deeply concerning to learn that your order was not delivered as promised and that you encountered difficulties with our customer service.
Your feedback is incredibly valuable to us, and I want to extend my sincerest apologies for the inconvenience and disappointment caused by this situation. As a company committed to providing timely and reliable service, it's regrettable that we failed to meet your expectations on this occasion.
I understand your frustration with the delayed delivery and the lack of response from our customer service team. This is certainly not the level of service we aim to provide, and I apologize for any inconvenience or frustration this may have caused you.
To assist us in addressing your concerns and resolving this matter promptly, could you please provide your order details, such as the order number? Unfortunately, without this information, we may not be able to locate your order in our system. Please email us at onlinereviews@bloomex.ca with the details, and we'll prioritize resolving this issue for you.
Once again, I extend my sincere apologies for the frustration and disappointment caused by this experience. Your feedback is invaluable to us, and we are committed to making things right for you.
Kind Regards,
Kean
Customer Service Experience