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Disappointed!
They promised same-day delivery but delivered the flowers 2 days later after Valentine's Day!
The flowers are almost dead and all fallinf a part!
Don't waste your time or money on them!
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Dear Jess,
I'm truly sorry to hear about the disappointing experience you had with Bloomex. It's disheartening to learn that the flowers you ordered were not delivered as promised and arrived in poor condition.
Your feedback is important to us, and I want to extend my deepest apologies for the inconvenience and disappointment caused by this situation. As a company committed to providing reliable service and high-quality products, it's regrettable that we fell short of meeting your expectations on this occasion.
I understand your frustration with the delayed delivery and the poor condition of the flowers upon arrival. This is certainly not the level of service we aim to provide, and I apologize for any inconvenience or frustration this may have caused you.
To assist us in addressing your concerns and preventing such issues in the future, could you please provide your order details, such as the order number? Unfortunately, without this information, we may not be able to locate your order in our system. Please email us at onlinereviews@bloomex.ca with the details, and we'll prioritize resolving this issue for you.
Once again, I extend my sincere apologies for the frustration and disappointment caused by this experience. Your feedback is invaluable to us, and we appreciate the opportunity to make amends.
Kind Regards,
Kean
Customer Service Experience