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My wife got her flowers today that were suppose to be a nice bouquet of roses, carnations and white flowers. With some chocolate truffle candies. The white flowers were already wilting and somewhere broken. There was about half the thickness of the bouquet on the picture, and there were no chocolate truffle candies at all. I wish I was seen these reviews before I use this company. They're a rip off for sure, and even if they decide to reply to this review they're just trying to keep their lousy business going. I don't want anything from them lesson learned.
Robert R.'s review of Bloomex earned a Very Helpful vote
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Order was delivered late after me being very specific about the required delivery time. They took...
Dear Robert,
I'm truly sorry to hear about the disappointing experience your wife had with the Valentine's flowers you ordered from Bloomex. It's disheartening to learn that the bouquet did not meet your expectations and that the accompanying chocolate truffle candies were missing.
Your feedback is crucial, and I want to extend my deepest apologies for the inconvenience and disappointment caused by this situation. As a company committed to providing high-quality products and excellent service, it's regrettable that we failed to meet your expectations on this occasion.
I understand your frustration with the condition of the flowers and the missing chocolates. This is certainly not the level of service we aim to provide, and I apologize for any inconvenience or frustration this may have caused you and your wife.
To assist us in addressing your concerns and preventing such issues in the future, could you please provide your order details, such as the order number? Unfortunately, without this information, we may not be able to locate your order in our system. Please email us at onlinereviews@bloomex.ca with the details, and we'll prioritize resolving this issue for you.
Once again, I extend my sincere apologies for the frustration and disappointment caused by this experience. Your feedback is invaluable to us, and we appreciate the opportunity to make amends.
Kind Regards,
Kean
Customer Service Experience