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Offered to deliver to Kingston the day of delivery they said it was unsuccessful to deliver and refused to refund my money. My mom was without her birthday present. I will never use this service again, and will let everyone know never to use this service. Poor customer service terrible
Products used:
Gifts for my mom
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Order was delivered late after me being very specific about the required delivery time. They took...
Dear Nadia,
I'm truly sorry to hear about the disappointing experience you had with Bloomex. It's disheartening to learn that your order was not delivered as expected, especially on such an important occasion.
Your feedback is incredibly important to us, and I want to extend my sincerest apologies for the inconvenience and disappointment caused by this situation. As a company committed to providing reliable service and ensuring customer satisfaction, it's regrettable that we fell short of meeting your expectations on this occasion.
I understand your frustration with the unsuccessful delivery and the lack of resolution from our customer service team. This is certainly not the level of service we aim to provide, and I apologize for any inconvenience or frustration this may have caused you and your mom on her birthday.
To assist us in addressing your concerns and resolving this matter promptly, could you please provide your order details, such as the order number? Unfortunately, without this information, we may not be able to locate your order in our system. Please email us at onlinereviews@bloomex.ca with the details, and we'll prioritize resolving this issue for you.
Once again, I extend my sincere apologies for the frustration and disappointment caused by this experience. Your feedback is invaluable to us, and we are committed to making things right for you and ensuring a better experience in the future.
Kind Regards,
Kean
Customer Service Experience