Starting to totally dislike
Frankly, Asos was my favorite website to shop in, their selection, quality and delivery were on point, but now I am totally loosing my opinion. The deliveries are often late although I have premier delivery and also they are sending the wrong ordered items, I am totally upset I couldn't get my orders on the specified time for my birthday vacation. Biggest disappointment ever and also the customer help live chat are very rude and never give you a solution to the problem, instead they just hover around the question only. The 2 stars rating I am giving is just for my previous experience. Now, I am totally hating it. I used to recommend this website a lot, and now I totally regret it. The standards are going low.

Order *******. A ring which was purchased for £11 pounds which I have received a few days later. I get contacted by support and they indicate that there was a problem with my order and that they had refunded the money because the ring was not shipped. I write back, (I'm a customer for several years with a history of much more expensive orders) indicating that I did receive the ring and that I authorize them to debit me again. Result? A customer representative writes to me indicating I have to send the ring back! I write back indicating that I'm not willing to do that for several reasons (time, principles, and no reason to pay for their mistake) and that I will be awaiting for indications to pay and today I get the next customer representative indicating that, despite the reasons I have indicated I need to send the ring back. I have now answered that the ring is no longer in my hands and to indicate how to pay. AVOID LIKE THE PLAGUE it used to be a good service now it is not anymore.

Wow! I wish i came here to look at the reviews before i decided tu make a purchase with this horrible company, i order two very important item that i needed it for my best friend wedding, i never received them so i got in contact with them and apparently they just lost my package, but they wouldn't admit! And customer service is horrible! They dont even have a supervisor and also they dont want to send you another order or give you your money back, just straight steal you money, places like this one dont have to be open, people need to stop buying from this company if you reading this please take a second and read the others reviews! And save yourself a headache and take your business somewhere else...

Today I made a purchase with a promo code. Immediately after the purchase completed I noticed it was shipping standard and not express as I had indicated. I engaged chat, which is the only option available b/c unlike the thousands of other online shopping services, they don't have a phone #. Okay. So, the first customer rep said I need to wait an hour b/c my order was "not in the system", and then chat back. I did so. The second rep I spoke to was so rude and robotic and just keep quoting policy without any concern, saying I "missed the cancellation period." What?! I only missed it b/c of what I was told earlier. Then she started blaming me for entering the promo, but not "claiming it properly", and hung up on me mid-chat. I spoke with 3 customer service reps, and only the third was helpful, but by that time it was too late to do anything. This seriously can not be how ASOS treats customers. They couldn't even handle the most basic inquiry. There was literally nothing that could be accomplished. I have no clue why they even have a customer service system. You can't speak with a live person. You can't CHANGE ANYTHING, and the only thing they can do is cancel your order, oh, but only in the first 5min to an hour!... great selection on ASOS, but worst customer service ever. Be careful before you purchase anything, you will get no assistance what-so-ever.

Having shopped with ASOS since it first began operating I am shocked at their rapid decline both in terms of customer service and delivery service.
After today's debacle I will never shop with them again. Once again next day delivery, for which I paid the annual premium, didn't happen and I was told to wait until 2nd July! What a joke. And I'm not allowed to cancel it because the item is with the courier. By the time it arrives I will be away on holiday!
Customer service via live chat is none existant to the point of rudeness.
It's worth noting that Hermes is their courier of choice...

Asos clothes are so cute, but their customer service is awful- no phone number provided for customer service so you could actually talk with a real person- just online chat. I paid additional fees for two day delivery. I was given confirmation in writing when they were to arrive. Instead, they were delivered 3 days after the promised date. When I expressed my confusion as to why the items were not arriving in two days since the service being used was fed ex, ASos said it was ouf of their control and to call fed ex. Fed ex told me that Asos has a deal with them where they use a combination of the US Postal Service and fed ex and that's why the items are not delivered in two days Asos is the one who is at fault here They promise their customers 2 day delivery ( and charge extra) when in fact that does not happen. Bottom line it's deceitful and false advertising. Feel free to order from them, but don't pay for expedited delivery. Not worth it! If you don't need the clothes asap it shouldn't be a problem. Otherwise, if you need something asap, DO NOT order from Asos.

My Premium delivery ran out and I wasn't made aware of that. Just made a £230 order and had to pay £5; 95 for next day delivery. I got in touch with CC to cancel my order because I wanted to purchase Premium delivery and re book my order with no delivery fees. I wasn't able to cancel my order and was told I had to pay the delivery fees even if I wanted to purchase the Premium delivery. Spent 35 min on chat with CC to be told nothing could be done and no credit could be provided... felt really stuck in the process and very disappointed by the experience with CC.

I just purchased a dress three weeks ago and it took them almost 2 weeks to ship and deliver it. When I got the dress it smelled like someone had worn it for a while and then returned it. I immediately shipped it back but was only given a partial refund. I contacted customer service through an online chat to tell them about what had happened but was asked if I had taken any pictures. I don't know how you would be able to take pictures of that lol. The person I talked to regarding this was Janine and not only did the process take 24 minutes (she took a long time to respond) but she was also rude. I do most of my shopping online and I have never dealt with customer service this horrible. Do not purchase anything from this store, not only do they cheat their customers but they also don't value them. The clothes are ill-fitted and not very original; you can find most of the same styles elsewhere. Save your money and purchase from a company where you matter.