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2 Reviews by Jackie

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Since writing my last review regarding Asos, I have contacted the consumer programme Watchdog regarding my complaint. I suggest others do the same as it might have more of an impact and Asos might realise they cannot treat their customers this way, after all we are paying good money for them to provide a service, which they are clearly failing in doing. They are an absolute disgrace!
I have taken my complaint regarding their couriers to the Retail Ombudsman, how can a company of this magnitude think it is acceptable for their couriers to leave a customers order in the street unattended and not even post a card through their letterbox, if it happened once I'd be annoyed, but accept this, but this has happened numerous times. They are quick to take customers money but not so quick to deal with complaints!


I am disgusted with Asos their couriers Hermes (who Asos are responsible for) are repeatedly either throwing my deliveries over my back fence or knocking at my door and not waiting for an answer and when I do answer they have gone and left my parcel in the street unattended. Asos should ensure deliveries are received safely and securely, not treated like a piece of litter! Asos who I've complained to over this have done absolutely nothing, they should be ashamed that a courier company like this is ruining their reputation like this.

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