Daria d.

Last week I made a purchase and saw that they used OnTrac for shipping. Unfortunately I've had horrendous experience with OnTrac (9 out of 10 packages never make it to me with them). Sure enough, OnTrac once again marked my package as delivered when it was not. I immediately contacted vitacost and they shipped my package again, with FedEx this time. They followed up with me throughout the whole process and made sure I got the package and was happy with everything. They have great customer service and an unbeatable price for what I was looking for.

Recently I bought a huge coffee table from overstock. Once I assembled it I realized there was bunch of dried on glue in one corner. It was visible and really ugly. I called overstock to see what could be done. They offered many options. Replacing the piece where the glue was, or the whole coffee table or sending the table back for a full refund. They made it super easy to return the table. They even covered the shipping cost back. I've bought many things over the years via overstock and never had any issues, I'm happy to know that if I ever do need their help, that they actually will help.

There's definitely value by going with groupon, but there's also a downside. For services, a lot of times the provider straight up doesn't give a f since it's already paid for. I've bought some items via them, not bad but nothing to write home about either. Most things seem cheaply made and have a knock off feel.

They have so many different choices, it's absolutely amazing. My first order with them was shipped over night, others I got within like 3-4 days. One weird thing that happened though, I recived someone else's order. So I contacted them asking what to do after explaining the situation, they told me if I'm unsatisfied I can mail it back, on my dime, even though it wasn't something I bought. I just felt bad for the person who never got their package.

I've dealt with their customer service couple of times, they're completely amazing and very helpful.

Over the years I've spent a lot of money at Sephora. Never really had any issues until recently, so I never had to deal with their "customer service". Not sure what kind of training is required for them, but so far all the people I spoke to had 0 people skills. Two of my packages never got to me, so I contacted Sephora via email, 4 days later I get my reply, to call them directly (big help). So I call them, spoke to some girl who was bumbling thru the phone call, seemed very confused and I was told to call back in a week or so. No resolution. I've been at the rouge level for some years now, but I'd rather buy my products at a place where they value their customers. I'm so done with Sephora.

I recently bought a few items from them, expecting decent quality for the price. They do have some unique and/or hard to find items, however way overpriced. One of the items were small gold cartilage earrings, that in a week turned black. As much as I dislike forever21, they basically have the same junk.

We have 3 indoor cats. I looked for a reasonably priced cat tree all over, and found an unbeatable price on chewy. The cat tree was huge and heavy, and they shipped it for free and I got it the following day. A couple of weeks later I received a cute greeting card, thanking me for my order and wishing the best for my cats. I love companies that appreciate their customers, will for sure buy from chewy again!

For a long time I'd look on their website but I wouldn't buy anything because some of the things that are cute are unreasonably expensive. It's not like they sell high qality stuff there, I see same clothes at other stores for way less.
Finally I decided to buy some wall "art". At the same exact day I bought a painting from urbanoutfitters.com, which I received within 3 days. My modcloth order was being "processed" for over two weeks. When I finally got annoyed with them I messaged asking if I could cancel and I was told no I'm too late for that. When I asked about returns the person who works at modcloth told me she'd send me pre-paid return postage. Well I got my stuff after a month, no return postage included. The "art" was tiny and cheap looking. I immediately deleted their app and told everyone I thought would shop there, not to.

I had an excellent experience with backcountry. Granted I bought clothes, not gear, so my shipping was super fast. 2 days to be exact. Also they offered the best price I found online.