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My Premium delivery ran out and I wasn't made aware of that. Just made a £230 order and had to pay £5; 95 for next day delivery. I got in touch with CC to cancel my order because I wanted to purchase Premium delivery and re book my order with no delivery fees. I wasn't able to cancel my order and was told I had to pay the delivery fees even if I wanted to purchase the Premium delivery. Spent 35 min on chat with CC to be told nothing could be done and no credit could be provided... felt really stuck in the process and very disappointed by the experience with CC.
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