Min b.

Order *******. A ring which was purchased for £11 pounds which I have received a few days later. I get contacted by support and they indicate that there was a problem with my order and that they had refunded the money because the ring was not shipped. I write back, (I'm a customer for several years with a history of much more expensive orders) indicating that I did receive the ring and that I authorize them to debit me again. Result? A customer representative writes to me indicating I have to send the ring back! I write back indicating that I'm not willing to do that for several reasons (time, principles, and no reason to pay for their mistake) and that I will be awaiting for indications to pay and today I get the next customer representative indicating that, despite the reasons I have indicated I need to send the ring back. I have now answered that the ring is no longer in my hands and to indicate how to pay. AVOID LIKE THE PLAGUE it used to be a good service now it is not anymore.