ana J.

Today I made a purchase with a promo code. Immediately after the purchase completed I noticed it was shipping standard and not express as I had indicated. I engaged chat, which is the only option available b/c unlike the thousands of other online shopping services, they don't have a phone #. Okay. So, the first customer rep said I need to wait an hour b/c my order was "not in the system", and then chat back. I did so. The second rep I spoke to was so rude and robotic and just keep quoting policy without any concern, saying I "missed the cancellation period." What?! I only missed it b/c of what I was told earlier. Then she started blaming me for entering the promo, but not "claiming it properly", and hung up on me mid-chat. I spoke with 3 customer service reps, and only the third was helpful, but by that time it was too late to do anything. This seriously can not be how ASOS treats customers. They couldn't even handle the most basic inquiry. There was literally nothing that could be accomplished. I have no clue why they even have a customer service system. You can't speak with a live person. You can't CHANGE ANYTHING, and the only thing they can do is cancel your order, oh, but only in the first 5min to an hour!... great selection on ASOS, but worst customer service ever. Be careful before you purchase anything, you will get no assistance what-so-ever.