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Tamara"Thinker" H.

3 Level 3 Contributor
  • 11 Reviews
  • 19 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Home & Garden, Shopping

Member since November 2015

  • Reviews

    11

  • First Reviews

    0

  • Thank Yous

    0

  • Fans

    3

  • Profile Views

    631

Review Distribution

About Me

Education Professional

How I Can Help

I am excellent researcher because I am an Educator so its a part of my profession to be thorough and investigate every angle of a business.

Interests

shopping, reading, writing and traveling

11 Reviews by Tamara

1/11/19
Hello everyone, do not trust Boohoo because they are scammers and they are never at fault. They took money from my bank account instead of refunding it on January 3rd 2019. Jack, Siobhan and Tasmin have been consistent in telling fibs. Siobhan and Jack said my money would be returned on the 10th. It was not. Then Tasmin said my money would settle on the 11th it did not. My bank has confirmed that they charged me instead of refunding me. To make matters worse they have not offered me anything but every morning since the 3rd I get more texts from customer service reps who tell me the finance team did not debit my account which are all lies. I never received what I ordered on November 14th and today is January 12th 2019. They never take accountability and blame the customers for their mistakes. I will never deal with them again. I have repeatedly sent screen shots showing them how the finance team took my money to the point that I said look at the minus sign where the transaction took place. I am filing all the texts on Instagram and the screen shots with my formal complaint with the attorney general and the better business bureau. By law a merchant can only hold your money 7 days and we are way beyond that point.
11/28/15
I have yet to have a bad experience with Ebas customer service in regards to sellers. I have been duped when it came to sellers overseas that had a picture of item and when I received it looked nothing like the picture. Or when a seller lied and said they lived in California but they really lived in China and it took my order forever to show up, customer service has always made sure I got my money back. The second key is emailing the seller to show how you are communicating with them in attempts to get your money back. The extra documentation helps tremendously. I say this because once I tried communicating with a seller about refunding my money for shoes she sent with the stuffing coming out and she begged me to keep them and accept her discount. I said no and proceeded to return the shoes to China. She was upset and stop responding to my emails But I had taken pictures of the receipt and the money I paid to ship it back. I was charged for the shoes and shipping which came to 60.00. Thank God for Paypal. When Ebay couldn't get her to respond to them either they refunded all of my money which is why I will continue to use them when compared to Rosegal which is a complete ripoff.Some sellers use beautiful pictures of celebrities to sell items but only a few of them look like the actual item when you receive it. I will continue to use Ebay.
11/28/15
I love the clearance sales in the store for candles and body washes and body sprays. It is the best time of the year to buy anything with them because its 50% off and you can get more products for your money. Now that it is Christmas, I will wait for th clearance sales to get all of my scents for the season and body lotions for 4.00 a bottle instead of 8.00 because its a better deal.
11/22/15
I use Walmart online to shop for Christmas gifts. I love the ship to order feature and I can pick up stuff at the store without shipping fees. I think other stores should do this too.
11/22/15
I ordered some leather joggers online but I was able to pick them up at Nordstorms in Dallas. They literally had my pants ready the next day for pick up.My pants looked exactly like the picture. This is one of my places to shop online.
11/22/15
VS is best when they have sakes twice a year. I say this because I used to work for the limited and they are owned by them. If you wait for the sales the underwear and body products are inexpensive. So instead of paying $8.00 for a pair of panties you can pay 4.00. Then towards the last days of the clearance sale those same panties are $2.00. All the body creams, body wash and lotion are really cheap too. This applies to Bath and Body too because if you wait after Christmas $20.00 candles will be $10.00 candles. Do yourself a favor save your money for the clearance sales.
11/22/15
If your child is truly petite then this is the perfect place for school uniforms. For one they make skinny fit pants for small waisted children. Secondly, their pants have the adjustable buttons inside the waist which means as your child grows so can the pants. The clothes also wash well and not as expensive as other stores. I spent 100.00 and dressed my child for the entire school year.
I also love their ugg like boots for girls too.
11/22/15
I love ordering clothing from Macy's but their shoe inventory could stand to be improved. They will list shoes online and have you to wish list them but never restock them. They will continue to list a shoe as if all sizes are available but then maybe only one or two sizes are in the inventory. They also don't provide tracking numbers if you have something shipped from the store which is completely ludicrous . So if you never get the package you have no tracking number to prove it was even shipped to you.
11/22/15
I have been a buyer on Amazon for almost five years without any issues. Their CSR will immediately respond to problems with an order and I have never had a problem getting a refund. I also like the fact that they have a phone number to talk to someone. In addition I like the fact you can leave a decent review about a product rather than 40 characters.
H&M
11/21/15
I love H&M but it's quite irksome that all the items I like are never available. There was a blue jumpsuit I wanted and I ordere it. I thought it was on the way only to find out it had been canceled and I was never informed by H&M CSR. This happened for two weeks straight and every time I called I received a different answer for my request for the blue jumpsuit. I finally gave up and went to the store to buy something else. This is an ongoing issue with them because they send out the magazine and by the time you order an item it is not available.UGH
11/21/15
I ordered a long coat on Wednesday the 18th of November 2015. After reading the reviews and realizing my order had not been processed nor shipped, I requested that they cancel my order and issue a refund. Of course no one responded initially, but around 7:00 p.m. on the 19th I finally heard from Lawan because the chat never worked which I find to be convenient for them. I tried the chat the entire day and it was always down. By the time Lawan contacted me via message from Rosegal it was nothing but a bunch of excuses and apologies. Then I realized they rushed to process my order so that they could keep my money.

He claimed it was on webtrack for DHL which it was not at first. After finding the exact website he named I found my package on the system. However it is still in the processing stage since the 19th and has not been updated by them. I believe they processed my order in a rush it to keep my money but did not update it because according to what they have its supposed to be here by the 24th of November. Oh and it doesn't say China but Staten Island, NY is where it is supposed to come from. Well packages being shipped from New York across the country to the Midwest don't take forever. My greatest fear is that I will never get it as other buyers have stated on this website.

Yet the order is supposed to take 10-25 days. I don't what to believe but buyers beware. The fact that the chat doesn't ever work and they refuse to help you out is a bad sign. I wished I would have read the reviews beforehand. I will stick to Ebay because they hold all sellers accountable and they don't allow sellers to keep your money when you don't get what you purchased. Most importantly, their phones and email system always work unlike the chat on Rosegal. I will post an update if I ever get my package but my bank says they will help me since Rosegal refuses to honor my request.

Since November 20, 2015 it's been nothing but lies. I finally called DHL this morning only to find out that Rosegal never even turned my order over to them. So this proves what everyone is saying about Rosegal taking your money and you never getting your package. And yes they contacted me after I reviewed them on here promising to refund my money that has to happen either.
But now I know they are scam artist and I am going to report them to the FTC this week because this needs to stop. I hate I didn't order through PayPal but it's just pathetic how they are cheating people out of their hard earned money. They told my status would update after 3-5 business days and it has not. The order which is now a gift according to them is supposed to be here by December 19th which is virtually impossible if it has left China. They supposedly processed my order without ever turning over the actual item to DHL.

Update: I had to take the legal action of filing a complaint with the FTC and filing a dispute with my bank. I am uncertain if my bank contacted them or not but I continuously wrote them back and forth. I kept copies of all my emails.
They finally gave my money back. It posted on the 3rd of December and I got it on the 6th. The coat arrived today and I am sooooooo disappointed cuz it's a complete joke. It's paper thin and will do nothing for me in Chicago. It's the bait and switch and the actual order is nothing like on the picture on the website. Keep your money. Do not order from them at all.

En Route
En route to DHL eCommerce Distribution Center
Thu, November 19, 2015 at 1:23 PM
UNITED STATES

From:
STATEN ISLAND, NY 10303
UNITED STATES
To:
CHICAGO, IL 60649
UNITED STATES
Activity
Nov 19, 2015
1:23
PM EST
En route to DHL eCommerce Distribution Center
1:07
PM EST
Electronic Notification Received: Your order has been processed and tracking will be updated soon
It has been saying the same thing since the 19th. They have no intention of sending me my coat nor refunding my money. Now all I get are more lies about refunding my money in 8-15 days and can I please change my negative review. I certainly will not because I don't want anyone else to go through this nightmare. What's even worse they did not address the fact of what DHL says about the fact that they never even turned my package over to them in the first place.

Today I put in my tracking number at USPS:

Tracking Number: **************12722
Image of a progress bar displaying error status error
The Postal Service could not locate the tracking information for your request. Please verify your tracking number and try again later.

So this is this the proof I have regarding them never shipping out my product. I have also contacted my bank today and it's the 27th of November and there is refund in my bank account either. They have not addressed the anything that DHL told me about turning the package over either. They still want me to change my review and want to allegedly send me a surprise gift. I don't want anything but my money back. As of today I reported Rosegal to the FTC because they said I would have to wait 8-15 for my refund and the status of my order has not changed at all. As you can see this has been a complete and utter scam. They have no regard for your hard-earned money at all.
Dear Tamara,

We are so sorry for the delay reply.

First, I want to offer my sincerest apologies to you for the issue.

Please kindly note your order has been sent out via DHL Airmail Registered instead of DHL.

You can track the shipping information here: http://webtrack.dhlglobalmail.com/?trackingnumber=**************12722&locale=en-US

Please be informed we have submitted the refund request and it has been passed.

Our accounting department will process the refund for you soon.

When you receive the refund, please update the review and rating on sitejabber, then inform us. We will apply for the gift for our promise.

Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.

We value your patronage and wish to continue serving you in the best way possible.

This is what I keep getting from them but my refund has not been returned and my order never shipped from them. Please do not spend your money from them. My order was on the 20th and today is December 1, I have no refund nor has my order been shipped out. I have forwarded all of this to my bank to get my money back.
Shipment Summary

Search Criteria: Housebill Number = **************12722
No Shipment Details found for the given search criteria. Please try another search criteria.
They keep saying its Airmail DHL registered, well you can see for yourself my package does not exist. However they keep reading the reviews and thats all they care about.
rosegalr
rosegal r. – Rosegal Rep
Dear Tamara ,

Thank you for notifying us of your complaint.

We are extremely sorry about the situation.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply ?

Thank you for your support and patience.

Yours sincerely,
Rosegal.com Customer Service

Tamara Has Earned 19 Votes

Tamara H.'s review of Boohoo earned 5 Very Helpful votes

Tamara H.'s review of H&M earned 3 Very Helpful votes

Tamara H.'s review of Rosegal earned 8 Very Helpful votes

Tamara H.'s review of Nordstrom earned a Very Helpful vote

Tamara H.'s review of eBay earned a Very Helpful vote

Tamara H.'s review of Amazon earned a Very Helpful vote

Tamara hasn’t received any thanks yous.

Tamara Has 3 Fans

chantall5
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Tamara is Following 13 Users

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