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The consensus on Rosegal.com seems to be accurate regarding customer service, delivery, return and refunds, they are plain awful. I too am having a hard time getting in touch with them regarding an item I purchased through their site. My second alternative is to contact my credit card company, file a complaint and have my credit card company not pay them. It's a process but its better than your complaint falling on deaf ears with Rosegal. I hope this information helps anyone going through a rough time with Rosegal.
Best wishes.
Cat P.'s review of Rosegal earned 7 Very Helpful votes
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Offered me 60 dollars in refund to be added as credit to my rosegal account for over $149.00...
Dear Cat,
Thank you for taking your time to write your review.
First, I want to offer my sincerest apologies to you for the issue.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your site_name account and answer to us?
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service