DO NOT ORDER FROM THIS COMPANY. YOU WILL REGRET IT. THERE'S NO MAYBE ABOUT IT, YOU ABSOLUTELY WILL REGRET IT. THE 5 STAR RATING YOU SEE IS FROM A THIRD PARTY ADVERTISER AND YOU ARE ASKED TO TAKE THE SURVEY BEFORE YOU EVEN PLACE AN ORDER (GIVES YOU $5 OFF YOUR ORDER)
I do promotions for events and typically have no issue whatsoever obtaining my event merchandise. I create my orders online, typically 2 to 3 weeks in advance and ensure rush production/shipping so it is ensured to arrive on time. This time around I made the mistake of running a little behind and saw the quick turnover promised by this company. I quickly learned that the term 'RUSH' is just a ploy to charge you a higher rate with 24hourwristbands.com. Yes, they will only take 24 hours to produce your item, however, what they don't tell you is that numerous holds are going to be placed on your order at every turn and they're going to miraculously lose the artwork files you send to them before production so they will have to conveniently delay your production time. I received a call not ten minutes after placing my order informing me that my .jpg file was lost when submitting my order. At first I was like, "No biggie, I mean things like this happen". I submitted the original .psd file (which is what they requested) and received back a 'support ticket closed' email. All is good right? WRONG. First off, my 24 hour production wristbands get put on a day long hold due to a lack of inventory (though I was able to order them on their site), then a lack of inventory based on a new color and now I'm looking at going into my "24 hour production time" 2 days after placing my original order. But wait, there's more! When I called in to confirm all was well, I discovered they "never received" my .psd file (even though the ticket had been closed as 'document received'). So my three day shirt production is turning into 6 days and my selected shipping method is going to more than likely put me past my required date. In other words, this merchandise is more than likely a $1000 shipment of junk. Every "customer service" representative has been rude and more concerned with ending the call than helping me. At least three of the countless phone calls have ended with an "Ok" and hanging up. No "Thank you for choosing 24 hour wristband", not even a "thank you, goodbye", just "Ok" then call termination. This company is completely unprofessional and completely empathetic about the needs of its customers, well, ex customers now. I'm currently waiting (going on two hours) to receive a call back from customer service to make sure their production team even received my new .psd file that I sent to one of the "customer service reps". This is quite possibly the worst company in existence, most definitely the worst company I've ever had the misfortune of working with. Overall I've spent at least 2 hours on the phone (either on hold or speaking with a representative) since placing my order two days ago, I even had to create a special email folder for the ridiculous amounts of "hold" and "status updates" I've received from this company. If you need any kind of merchandise, do yourself a favor and use someone, anyone, else. Terrible, absolutely terrible company, that's all I have to say these people.
Update: Received yet ANOTHER hold on my account stating the design I submitted was 'Full Color' and in order to proceed they required roughly another $100 and consequently due to the holds, if I wanted my order on time I would have to pay for faster shipping (roughly another $100). I know you're probably thinking the full color thing is understandable and my fault, and I would too, had I not decided it was in my best interest to cancel my order and take the design elsewhere. According to the new company I am working with (who is on schedule 100% to have my order completed tomorrow, imagine that a legitimate 5 day turn around!) I was being scammed because it is, in fact, only two color and thus I was charged for two colors with no issue. Also, I'll add that sitting here 6 days later with no posted refund. A message has been sent to their 'customer service' department, awaiting reply.