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Happy A.

UK

Contributor Level

Total Points
80

1 Review by Happy

  • LiveCareer

3/14/24

The CV review I originally paid for was vague and uninformed. Lots of "in this section what you should focus on depends on the job you're going for"... No examples! Signed up for a trial for two weeks and then they proceeded to continue to take money from my account for the next seven months until I happened to get a notification from my bank which brought it to my attention.
They never once emailed a reminder that the charge would increase etc. They actually never emailed again even though I was signed up to receive every possible news letter.
I imagine this is to avoid people noticing they are still signed up so they can continue to syphon money whilst providing absolutely no service what so ever.
They've robbed me of nearly £120 and the best they've offered is one months refund of £16.85.
Absolutely disgusting business practices.
Avoid like the plague.
I'm going through my bank to try and get the money back but it could take months.

Service
Value
Returns
Quality
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Paola V. – LiveCareer Rep

Hello,

We deeply regret any confusion or inconvenience you may have experienced. It's important for us to clarify our service offerings to ensure transparency and clarity for our users.

Certain premium features do require a subscription. We understand the importance of clearly communicating this, and we strive to provide this information before, during, and after the subscription purchase process, including in the welcome email sent upon purchase.

Regarding our subscription model, our 14-day trial is designed to automatically renew to our monthly access until you decide it meets your expectations and choose to cancel your subscription. We aim to prevent any misunderstandings by providing this information upfront.

We genuinely want to address your concerns and assist with your refund request. Please keep an eye out for a message from us requesting your account information so we can expedite the process. Rest assured, we are fully committed to improving your perception of our service and ensuring you receive the exceptional customer service we pride ourselves on.

Thank you for your understanding and patience.

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