Brigette D.

Received my order a couple of days ago from stevemadden.com and the ankle boots are fab. I gave them 4 stars instead of 5 only because they don't offer more shipping options. They don't offer USPS shipping, only FedEx or UPS... which we all know charge insanely high brokerage fees. To my surprise, I only had to pay FedEx $19.74cad in fees this time. The last time I had shoes sent to me via FedEx from solestruck.com, I had to fork out over $80cad. So the fees were actually decent this time around. And the Customer Service Department was extremely helpful, fast & prompt in assisting me with the revision of my order in a different shoe size. Ordering from stevemadden.com during their 25% off Friends & Family sale saved me $50 compared to if I had purchased them for full retail price locally at the mall. :)

Ordered twice from this website and was happy with the vast selection of different brands they offer. Fast & free shipping is a bonus as well. On one of my orders, an item was out of stock. However, no one from the warehouse contacted me regarding the out of stock item. Upon receiving the parcel, opening it and realizing one item was missing... my initial reaction was WTFFFF to see one item missing. Then I finally realized it was out of stock only when I saw the item crossed off on the attached invoice. More effective communication skills should have been implemented to lessen the unpleasant surprise to the customer. Contacting the customer via email regarding the out of stock item would have been nice.

No problems ordering from topshop so far. And my recent order arrived with a free bonus cute lil pink tape measure too... adorable :O)

I ordered twice from Dorothy Perkins and was pleased with both orders... timely shipment and arrival time as well as good quality of goods.

Ever since purchasing a few of their Lipsy and Warehouse brand dresses from the Debenham's store on Oxford in London a few yrs ago, I checked out their website and decided to order a few items online. Prompt, well-packaged shipment with and the parcel arrived with no customs duties fees which was great.

Alot of cute pieces at Threadsence.com. Ordered several dresses and tops from here and absolutely love the quality and overall look of them. Their selection of shoes suck though... and they look kinda meh on quality. So I recommend just their clothing... pass on the shoes. Prompt & friendly personable email communications from these guys too.

This was my first time purchasing from express.com. I ordered an item in a specific color which they didn't have available in any of the local Express stores. The merchandise itself was superb and very flattering. I would have given this online merchant a 5 star review... however, I wasn't too impressed with the mysterious "International Processing Fee" that was added to my order amount. I've never encountered anyyyyyyyyyyy online retail merchant that would charge this unheard of extra fee. Ever. Sure looks like an easy way of charging extra hidden fees to me. Shame on u express.com.

I applaud Marks & Spencer for their vast selection in-store in the UK. It's too bad that a lot of the stuff they have available in-store just isn't available online. So far I've ordered a handful of times from them online and their merchandise is of exceptional quality. My fave item thus far is their genuine leather duffel travel bag... such a classic staple. However, I knocked a couple stars off cuz they used to ship to Canada for free for orders over $30+... but they no longer offer this now.

I have an affinity for allsaints goods but on my recent online order with them, my jewelry item was shipped haphazardly without any bubble wrap or cushioning to protect the delicate contents. Just lightly handling the dark grey corrugated box it came in, you can clearly hear the jewelry piece banging against the walls of the box which could have easily caused damage to the product. My comment to allsaints: For a fragile item that costs over $300usd, are you guys that cheap to overlook proper packing materials such as bubble wrap or foam peanuts? C'mon, show some care.

Ordered from DNA Footwear during the infamous Black Friday/Cyber Monday weekend and scored a major deal on a pair of shoes I was eyeing. Solestruck was all out of my size so I had to turn elsewhere and found it on DNA Footwear. Shipping was timely and the shoes were packaged nicely. However, one of the shoes had a teeny bit of black coloring chip off of the wedge heel. So quality control has to be improved. Doubtful if I'll be ordering from them again... only if no other website has the particular shoes in my size and if I'm desperate.

I'm a devout buyer of Solestruck. It's one of my fave websites to buy shoes from! Rare to find shoes + stellar customer service = LOVE! Highlyyyyy recommended to every shoe addict!

UPDATE: no longer am i a frequent buyer@ Solestruck. I have been satisfying my shoe addiction with Solestruck less now as they do not offer free shipping to Canada anymore. Free shipping to Canada is only on orders $250 or more. Booooooo!

My Stella McCartney bag arrived nicely packaged in a discreetly unmarked box which i like. My experience with ordering from ssense.com was good. However my only gripe is that this bag was advertised as WHITE. But in actuality, it was CREAM (OFF-WHITE). I decided to keep the bag as i couldn't be bothered with the inconvenience of the return process. But i would have preferred if you advertised the color correctly as OFF-WHITE or CREAM. So i'm out $1200 with a bag i thought was snow white when it's not. Meh.

In response to the ssense.com rep: You wrote "the Item color in promo images can vary from screen to screen." That is irrelevant as the description clearly stated the color as WHITE. White is white. White isn't cream or off-white in color. White is a color as pure as snow. So there is no disputing that your team's description of this 'white' Stella McCartney bag is completely erroneous and you should take responsibility for this error instead of trying to place blame on a computer screen.

I'm giving gojane.com a MEH as they're not too Canada-friendly. Whenever they offer free shipping, it's always with no minimum $ for the US. but when they offer free shipping to all the loyal customers in Canada, there's always a catch... minimum order of $80 or $100... alwaaaaaaaaaaaaays. There's neverrrr free shipping for Canada without any stipulations. And their Black Friday/Cyber Monday promo's are the same. There are a ton of major online websites who offer free shipping to Canada without minimums on Black Friday/Cyber Monday. That's why myself and all my online shopper friends have not purchased anything from gojane.com this Black Friday/Cyber Monday. We had a shopping frenzy this Black Friday weekend at other major online sites and got a motherlode.

gojane.com: if you're reading this, i hope you know that placing a minimum of $80 and $100 purchase JUST to achieve free shipping is not a juicy 'deal' too good to pass up. Thanks but i'll pass.

Poor experience buying from aftershockplc.com (otherwise known as Aftershock London). Their lack of customer services rendered was extremely disappointing. I didn't receive a tracking number notification via email after my parcel was shipped out. The fragile item I ordered wasn't even packed with any effort or care whatsoever. It was only placed in a cheap flimsy plastic baggy without any forethought of the fragile item incurring dents or scratches. Would shipping the delicate merchandise in a box been too difficult for them? I have never had this occur when ordering from other UK websites such as Asos, Debenhams, House of Fraser, New Look, or Dorothy Perkins. What a nasty turn off this experience was.

I rated it meh cuz I had no problems with my orders from them in the past. They had always been great to Canadian consumers by declaring a lower value on the declaration form. But on my recent order, for some reason, they didn't do things like they usually do, and I got wacked with $97.16 in customs duties. Ffffffffffffffff. And now they no longer offer free shipping for orders $50 or more to Canada. It's only free shipping if you order $150 or more. Booooo! If you want to gain more Canadian customers, it would be nice if you offered USPS Priority or USPS First Class Mail like you used to offer before.

Because of Neiman's high calculation of estimated taxes, delivery & processing, and duty & brokerage fees already added to the final cost, I have my orders delivered to my cousin in the States who then ships it to me. This process is even more economically feasible than buying online from Neiman's and shipping it to me in Canada. So, my advice is to only buy from Neiman's online if you're desperate for an item. Otherwise, ur better off shopping in their stores when you're on vacay in the States.

After ordering from missguidedus.com over 10 times, i'm sorry to say I am no longer a customer of theirs. It's unfortunate because missguidedus.com used to be one of my favorite online website to shop at. However, no longer will myself nor my online shopper friends be ordering from their website as they recently they changed their shipping carrier. They no longer ship to Canada via RoyalMail. Now they use FedEx who is KNOWN to charge exorbitantly high brokerage fees for international packages arriving to Canada. I only ordered a bikini top on my last order from missguidedus.com that was around $28. FedEx charged me $27 in brokerage fees. Enough said.

missguidedus.com: if you're reading this review, your loyal Canadian customers would like you to know that you're losing customers due to your sudden change in shipping carriers as it is just not economically feasible for us now. Go back to using RoyalMail THEN you'll win us all back.

After a horrible ordeal corresponding with www.needsupply.com, I'm warning all online consumers to stay away. After several days had gone by without any email notification of my order shipment, I contacted their customer service team regarding the tracking number of my shipment. I was given a useless tracking number that didn't even work after I tried several attempts. I contacted their customer service team again to inquire about the invalid tracking number at which point I received a shockingly mentally imbalanced reply: "it does work ok!"
- - - - W O W - - - - Needless to say, that tracking number DID NOT work and was indeed invalid. Just as I had thought. After patiently waiting, my parcel finally arrived after 4 and a half weeks with a DIFFERENT tracking number altogether. Avoid this abhorrent online merchant at all costs everyone.

My sister had a truly horrific nightmare of an experience with her order from cosplaysupplies.com which is based in Toronto, Canada. Not only did the owner give her excuse after excuse for the month-long delay, the 2 products she received weren't even the products she had ordered! She ordered 2 of the professional makeup artists' grade Graftobian color hair sprays. Instead, she received 2 low grade dollar store color hair sprays meant for Halloween usage. Completely ludicrous why the male owner named Dani would knowingly ship out a cheap low grade replacement as a substitute for items he doesn't have in stock. After 3 telephone calls with the owner and endless empty promises of a refund, the only way my sis was able to rightfully get her money back was when she filed an official PayPal complaint. Only then did Dani finally own up to his unethical wrongdoing and feebly issued the refund. So buy from this scam artist at your own peril, folks.

Overall so so merchandise with non-existent customer service. Out of my order of 5 items, a pair of supposedly stretchy lycra leggings didn't fit WHATSOEVER. Sizes were soooooo off. Supposedly they were composed of 3% lycra so they should have stretch in it but they did NOT. Extremely cheap material. I emailed their customer service team and didn't receive anyyyyy response back. Extreeemely poor customer service with no customer service skills whatsoever. They just lost me as a return customer.