Costco.ca

Costco is going downhill and I'm first loyal customer to loose because they don't trust me how they want me to do business with them? I shop over a thousand of dollars by weekly and still check my membership in the way in and out the stop me to check my receipt throughly for few minutes no help in store and on top of that they start with the most stupid thing ever is self checkout, do they give me discount for checking my self out? No I pay membership and I require service

Where to to begin,,,,
If it was possible to do a ZERO review I would.
I recently made an online purchase of a refrigerator.
Price was the same as all the competitors.
We decided to give Costco the sale. We were told the delivery would be Oct/1 and we were informed the delivery window was 7:10-11:10 AM. Seemed fine.
At 10:05 AM no delivery, no communication, nothing.
I called Costco customer service, and was told that the window was changed to 8:40-11:40 AM, and it was on the way and should be an hour or so.
I was told that the 3rd party delivery company should have informed us,,, no call, no email, again nothing.
This is when it gets really bad. The Costco online customer service supervisor, Mike (who has zero customer service skills) tells me that they do not guarantee any time and the delivery could be late or not at all. He also told me he could see on his on it was on the way. At 12:00 PM, I called the delivery company (Metro Last Mile) and was informed there was no driver and it was still in the warehouse, and they can't even say if will delivered.
The worst part of all of this is the complete lack of communication, professionalism, an attitude as if I am wrong and it seemed like they could not care less.
Their entire attitude is confrontational and condescending.
I called customer service and cancelled the order.
The guy on the phone made it seem like it was my fault.
I just bought a $2000.00 refrigerator and they are blaming me for their complete lack of customer service.
After all of this the delivery company calls me and tells that they are running 3 plus hours late.
Are you kidding me!
Costco is good for cheap hot dogs and toilet paper and that's where it ends.
Be very careful if you want to buy anything that require even the slightest bit of professional customer service.
Date of experience: October 01,2024

I watched my rug order, on FedEx, cross from LA into Ohio, start the trip west again, finally crossed into Canada. 4 different delivery dates over 2 weeks. If you don't care when a delivery occurs and anytime within a month of your order is good, go for it. Otherwise almost any other delivery service would b better.

I've had many poor deliveries for items I purchased online from Costco.ca. They have been a lifesaver during the pandemic. But, not a fault of their own, they tend to have seriously lazy or incompetent delivery people bringing my purchases. Costco is not s delivery service, so they farm that function out. However, even though I complain, I can be assured that Costco will make it right, if the delivery people mess up. And they do. Thank you costco.ca.

I will 0 reviews for costco.ca because I ordered online gold coin from 26 December 2023 and received a empty package on jan 09,2024. And costco r not refund my money also. I already filled police report but waste of time, they also did nothing. I am very disappointed with costco services. They have to care for their members. Totally scammed.I attached photos of my package you can see its already side cut and take of my gold coin and tape it. Gold coin cost was 2830$ it is my 1 and half month pay. Really disappointed with all services.

Signed up for a membership promotion via groupon and received a voucher code for costco.ca. The voucher did not work. Spent 30 minutes talking with a customer service agent who could not get the voucher to work (and who generated multiple new vouchers that also didn't work). Finally they said they'd send me a digital cash card instead, and that I'd receive it within 3 days. Called back a week later when I had not received the cash card to learn that the agent's request for a cash card had been denied by some other team. The new agent made another request and I'm now waiting a few more days to see if that one gets approved. Overall it's been a big waste of time and energy over $40 that I may or may not receive.

I order a computer that it was not available at the warehouse, online only item, once I paid cople of days the shipping order start saying that I will receive my product in a week…. Really!, then a day before today I looked into the shipping tracking order telling that I will be receiving my order today, now I check it again to see what time will be delivered as I need to be at home for that and….surprise now three more days ….
To avoid this order directly from Microsoft = 3 days, Amazon, same Day or next day.
Amazon is not killing businesses, its giving you good service.

The laundry centre was delivered with missing the bottom parts which caused the floor damage.
Of course, I reported it to Costco, but they through everything delivery company. And even I was mentioned that I had to call the manufacturer to order the parts by myself. So they did nothing. The delivery company stopped responding to me once the incident was reported and got back to Costco, he would contact them and get back to me. Nothing happened after. Got back to Costco to talk to someone else, however, what they can do is contact the delivery company to push them to contact me. If they don't take the responsibility of the floor, done! The guy I just talked to clearly said Costco won't take this responsibility. They just sell the products and don't take care after.
This was my first time buying the appliance from Costco.ca but I'll never shop again.

Costco is a fantastic retailer who has a second to none return policy. Product pricing is usually hard to beat except on delivered goods there is a slightly higher price that varies as shipping is free, so the price reflects that. Monthly and other frequent sales are also great! The first day or two of a new sale the store is usually extra busy! I prefer shopping in store when I can however I have used the Costco.ca site many times and delivery is usually prompt and affordable.
There are a lot of items on the website that are simply not stocked in the warehouse and the warranties are generous and extended warranties on electronics and appliances are reasonable when needed,

I went to Costco in Windsor and a person had 16 litres of milk and there was nothing left it's not hard to figure out what he is doing selling at his corner store I work all day and when I'm done work everything is gone cause of greed

I ordered a refrigerator and the delivery person kept it in the garage and went.
If you can't deliver items properly then remove it from your website.

I bought the tatley tea bag from costco at ritson oshawa,
The tea bags were totally wrong, no taste,looking like used tea is processed again, totally tasteless,not like the actual taste which I had before.

I have been satisfied overall but recently had a worrisome experience. We refused a delivery due to outside damage of the container for a chair. I called 4 weeks later and the first question was had we requestd a refund. Seems like no refund is processed unless requested. I know some people never check bills or do not follow up on returns,. This policy could mean millions in clear revenue for Costco. Come on! If you have a return you know which order. Process the refund!

I ordered a Whirlpool refrigerator on 05/29/2023 and it has been rescheduled 5 times already and today they said it will take another 10 days! I need the fridge because my old fridge isn't fixable. Imagine the weather has been consistently in over 25°C and you get that bullcrap when delivery time nears. BOTTOM LINE! DO NOT DO ONLINE ORDER FROM COSTCO.CA.

I have an executive membership for a number of years and had a points refund check for only $20 last year. Costco refused to refund me $40 as was promised for the reason membership is expired. They also refuse to sign me as a new member as 18 month is not passed yet. I am not willing to spend 5k a year in this store as parking is always busy long lines at the cash and prices are raised more than most grocery stores. I dont think it is worth to me to be a member at costco or waste time to go there.

Costco tires at 427/hwy7 oil change tech left filter lose- oil leaked damaging driveway. Twice in row. Not a happy Costco customer for their tire department. They need to train their techs properly.

Do not order an appliance on line from Costco at least a microwave. I had a bad experience very disappointed twice they sent me a damaged one I do not think they are even new seems like returns. They do not even smell new in the box. Even though Costco states it is a second party I bought it through Costco on line they should still be responsible

I ordered laptop from Costco. Ca they…

I ordered laptop from Costco. Ca they asked to verify my shipping address thru my banking institution, one day before delivery date Costco. Ca i received email that my order was cancelled. What a surprise?
They did not send email, try to contact. They just cancelled my order.
I think would be fair to say, this is very unprofessional
And ignorant.
To confirm there is my order number *******

Would never recommended Costco.ca
Thanks for nothing Costco.ca