Happy to order from costco because I don't have to deal with the crowds in the store and I've been happy to get my delivery faster than expected. Also, if you aren't happy you can return it to the store instead of mailing it back if you want which is really handy.See positive reviews
After years of great product, great service and great prices, recent and still active (I hope) attempts to purchase a freezer from Costco.ca have failed. I have been assured they will soon return the $1839. 99 billed to my credit card. This process, which I thought was a simple purchase and delivery started seven weeks ago and has consumed many hours and yet resulted in no functioning freezer delivery. The first freezer seemed to disappear, but it is hard to confirm as the cartage company doesn't report tracking beyond picking up the item. After emails and phone calls weren't returned by the cartage company I contacted Costco. They required a photograph of the missing item to proceed. More phone calls, emails and lots of time had that sorted out and the first freezer arrived damaged quite badly on the front. It was returned, and I ordered a second unit. We received a call a week ago, it was going to be delivered the following day. We waited at home... the first day... the second day. We still have received no further information from the delivery people on the missing freezer. Nothing. During the second day I emailed Costco and was told to contact the local delivery people to refuse the order. At no time did anyone, anywhere give me the details of who would deliver the item, their phone number or any way to contact them. Days, lots of time, a couple of phone calls and emails later I have been promised a refund that could be as quick as ten days. Every phone call was handled by a very pleasant person and that's lovely, (albeit a couple didn't seem to have any effect) but it will be more than two months before the money I allocated for purchasing a freezer required for the safe storage of food is available to buy a freezer from a more dependable source. Costco, it's been wonderful but it's over.See critical reviews
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